Watertown Ford

4.8 out of 5 (4.8) 536 reviews

Dealer on Cars.com since March 2017

Currently in stock!

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Today's Hours

Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 12:00 PM - 4:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
536 lifetime reviews.
  • 5.0 out of 5
    Great professional service
    April 3, 2018

    Fast, professional service at reasonable prices. They have a great waiting area with snacks and wifi, so that's a win. Definitely recommend this deale...rship and their service department.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will b...e more than happy to assist you! Safe travels!


  • 5.0 out of 5
    Needed service on my explorer. Shawn is the best
    February 10, 2018

    Shawn from the service dept is the best. He has been helping me out for years. I wouldn't go anywhere else. He always does a great job keeping my veh...icles running well.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


  • 5.0 out of 5
    Quality Customer Service
    January 31, 2018

    They've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting area is pretty awesome too! Sto...cked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for getting my car fixed!!

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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aimee, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than h...appy to assist you! Safe travels!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $39.95 and up*

    Tire Rotation

    $24.95

    Transmission Service

    $159.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2017

Watertown Ford
625 Pleasant St Watertown, MA 02472
New (888) 825-0566
Used (888) 826-1174
Service (888) 826-5685
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