Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Watertown Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2017

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$24.95

Transmission Service

$159.95 and up*

Wheel Alignment (4WD)

$89.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
538 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 5, 2018

    Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due. (1) Wonderfully Communicative... - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns. (2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order. (3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more. The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to Jason and Micheal as well as the rest of the team here! We know they will ...be pleased to hear this amazing review! If you have any additional questions about your new 2018 Lariat, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 30, 2018

    mike obrien is the best hands down. no bs just the best price and that's it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thomas, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist... you! Safe travels!

  • 5.0 out of 5
    April 3, 2018

    Fast, professional service at reasonable prices. They have a great waiting area with snacks and wifi, so that's a win. Definitely recommend this dealership... and their service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will b...e more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 10, 2018

    Shawn from the service dept is the best. He has been helping me out for years. I wouldn't go anywhere else. He always does a great job keeping my vehicles... running well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Paul, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    January 31, 2018

    They've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting area is pretty awesome too! Stocked... with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for getting my car fixed!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Aimee, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than h...appy to assist you! Safe travels!

  • 5.0 out of 5
    January 29, 2018

    We purchased our Ford Explorer Sport in TX, and when we moved home shortly after we started taking our car to Watertown Ford for routine maintenance. ... They are very professional, their facility is incredibly nice. I will continue to bring our vehicle here, and highly recommend purchasing a car/servicing your car at Watertown Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Craig, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, w...e will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    January 22, 2018

    I recently purchased my Ford Fusion in Tallahassee with an oil change plan they assured me was transferable as I was moving to the Boston area and didn't... want to worry about routine maintenance costs. Watertown Ford got me right in, did the routine maintenance and all the leg work making sure my maintenance plan covered all the costs. The waiting area was very nice and people checked in on me to make sure I was comfortable. The oil change was done very quickly and it gives me piece of mind knowing they are my new service center.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Greg, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else... we can do for you! Safe travels!

  • 5.0 out of 5
    January 18, 2018

    Quickly got my car into the shop for oil change and car-check. Very clear and considerate of cost options. Left spending more than I hoped, but service... provider was convincing (not in a pushy way) that it was important for me to get new breaks sooner than later. Left sooner than they anticipated. Snack selection was OK - for being there longer than anticipated, I would have liked to have some healthier variety than junk food.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    January 14, 2018

    Ford kept my car for 4 days and couldn’t find the fault. Plus they charged me $200. For time spent on the car. What kind of ford dealership is this that... they couldn’t find the fault. I thought they keep factory trained technicians. Very bad experience and would never buy ford or Lincoln car again and would never recommend anyone .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Muzaffar, we always strive to do 100% for all of our customers so we?re disappointed to hear of your experience with us. Please contact us at (800) 58...4-6486 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 3.0 out of 5
    January 13, 2018

    3rd time was a charm for the installation of my remote start . First time part didn't come in and 2nd time was the wrong part. Definitely appreciated Joe... and shane's assistance!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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