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Mercedes-Benz of Grapevine

(2,081 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(2,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Grapevine from DealerRater.

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Great all around buying experience!

Park Place Mercedes in Grapevine provided a great all around experience! Greg Hazlewood knew we were only in the DFW area for a short time, but went above and beyond to make sure we were taken care of. First class dealership and first class team of individuals at Park Place Mercedes in Grapevine!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome Park Place

Always make us feel like we are the only AND most important customer on the lot. We are never rushed into a sale or “nagged”! Love Park Place in Grapevine! N

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jacob is amazing!

We purchased a used Honda Civic about a month ago for our teenage daughter from Jacob. It had a minor scratch on the bumper, and Jacob touched it up for us when we went to pick up the plates. He was courteous, knowledgeable, and very friendly. We highly recommend him for all of your car buying needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Outstanding Experience with Jacob Eisenberg!!

My husband and I visited Park Place Mercedes Grapevine on 6/18/2019 to check out their pre-owned Certified vehicles especially since our current Mercedes was scheduled for service in Austin on 6/21/2019. Jacob Eisenberg approached us soon after we arrived and due to his friendly, professional demeanor, we actually decided to test drive a vehicle. During the test drive, Jacob was extremely knowledgeable about the vehicle and we decided to buy. Since we live in Austin, Jacob offered to drive the vehicle to us later in the week and continued to display his willingness to go over and beyond to accommodate our needs. When we picked up the car on Saturday, we had a few last minute requests that Jacob accommodated without a hitch. In the end, we love the car, our buying experience was seamless and Jacob was outstanding! I will definitely buy from Park Place Grapevine again. It is worth the drive from Austin and I will also drive to Grapevine for all my service needs. Thank you Jacob! You are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Seamless Car Purchase

I purchased a certified pre-owned Mercedes from Park Place Grapevine. My salesman was Austin Houpt. Austin listened to the type of car I was looking for and only steered me in that direction. He was very knowledgeable on every vehicle I looked at. I loved that I wasn't passed around from a salesman, to finance, etc. Austin completed all parts of my transaction. He was so professional and I will definitely buy my next car from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Experience

Marty went above and beyond to get me in my GLC. We were searching for something new and ran into Marty. He gave us a test drive of our car and explained it so well. We had our daughter with us an he gave her a stuffed bear in the end that she still sleeps with. He was great to work with and would highly recommend buying from him and this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Austin Houpt is World Class!!!

I have purchased two vehicles with Austin Houpt at Park Place Motorcars Grapevine. My husband and I were searching for a preowned Suburban and found THE perfect car that was just traded in the day of. Austin had the car detailed and ready before we even got to the dealership to see it. After a quick test drive and 25 minutes to complete paperwork we were driving off! The next buying experience was even quicker and more amazing (if that is even possible!)... I found an SLC 43 AMG that was certified pre-owned. Austin sent me pre-approval paperwork to complete before I got to the dealership since I KNEW this was going to be my car. Upon arrival we took it for a test drive, he had paperwork ready to go, and I was immediately out the door in my new convertible! I could not be happier with his amazing service, attention to detail, no pressure attitude, and just an all around great guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best Car Shopping Experience with Austin Houpt

My husband and I were in the market for a new vehicle, we went to Park Place Grapevine and met Austin - he was friendly, knowledgeable, and gave us a no hassle no pressure experience. He was thorough, courteous, and has followed up with us several times after vehicle purchase (even while out of the office sick!). Overall it was the best car shopping experience we have ever received. Thank You, Austin!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent service

Jacob Eisenberg helped me with my used car purchase this weekend and he was very nice to work with. I did not feel like he was pushing me to buy anything, he gave me the information I needed and made the process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fast, friendly and easy

Came from Houston to purchase a gtr. Worked the deal pretty much all through text and email. Was at the dealership maybe an hour and was driving home in my dream car. Andy was a great salesman, was not pushy and super friendly. Took care of anything I needed with plenty of check ups even after vehicle purchase. Super clean dealership as well. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.