Mercedes-Benz of Grapevine

We went to park place grapevine asking about the s560 and we had a bad experience borderline rude with their sales person. I called the manager “Sean” to tell him about this experience and how it was not expected to be treated that way and it will be bad for them to get another one star review and here is the shock. He told me that park place has earned its reputation in customer service and the review is not worth it. I am not sure how to respond to that other than posting a 1 Star review even if it will not effect anything but at least the people know what to expect.

I found Dextral Harris and the Park Place team to be exceptional - very knowledgeable, professional and easy to work with! He made the car buying experience a fun and enjoyable experience.

Carolyn ya the service department will put you on hold every time you call and never answer again. No matter how many times you call back she will leave you on hold and forcing you to drive to the store.

I think this is a real dealership, but I kind of felt like I was caught up in a Saturday Night Live skit, so maybe not. In any event, I tried to buy a used Smart car there yesterday and trade in my Jeep. The Smart car was a "lot rock" that they've had forever. In fact, it had been there for so long that the salesman (oops - "salesperson" - sorry) told me they were going to ship it to auction the next day if they didn't sell it. I then made a fair offer, but they didn't even counter and we were not able to make a deal. When I emailed them first thing this next morning to see if the car had actually been sent to auction, they opened my email immediately (I got a "read receipt"). For some reason, though, they did not reply for about eight hours before emailing me that the car was, in fact, sent to auction. I asked for more information, but the saleman's less-than-helpful response was, "I don't know." Well, I am certainly no car genius, but I can't understand why they would rather send a car to auction and sell it for pennies on the dollar then negotiate further with me. I can only guess that it's because they're so rich that they don't need any more customers. Oh, well, on to another store.

Excellent experience! Jacob was courteous, prompt, and thorough; not pushy at all. He worked with us to find the perfect Pre-owned car. Highly recommend Jacob and Park Place.

Everything worked with a happy ending on a late Friday evening. But not very happy with vehicle delivery. I preferred the delivery of the vehicle should be around 2:00pm to know more about the vehicle with the support of the delivery department.

Purchase a pre-owned vehicle and the customer service for purchase was excellent. The car was well detailed and prepared at purchase. Thanks Austin H.

I first met Rock Sargent when my daughter purchased a vehicle at Park Place Grapevine. Rock Sargent was very nice, friendly, professional, knowledgable, and provided great customer service to my daughter, and it was then that I decided to purchase my much needed vehicle with him as my salesperson. I returned to Park Place 3 1/2 months later and purchased my vehicle through Rock Sargent as well. Great salesperson!

I normally don’t take the time to fill out surveys but Charles Lane at Park Place in Grapevine provide me with EXCEPTIONAL customer service. • KNOWLEDGEABLE about the product he sold • UNDERSTOOD my time was valuable and got straight to the point • IMMEDIATELY gave me options • EXPLAINED if I didn’t see a car I liked, i could look at inventory at other Park Place lots • DIDN’t FEEL RUSHED • TOOK THE TIME to answer ALL my questions via text, email and phone • most importantly he GENUINELY made me feel I was a valued client!! A+ I’ve purchased 4 vehicles in the past 6yrs and this was BY FAR THE BEST car buying EXPERIENCE!!! Thank you Charles, this deserves another trophy! 😉

I drove 3-hours for Jordan Lee. This is the name you must ask for when acquiring your next Mercedes-Benz. The MB I purchased will be my 3rd and I will write the following: Jordan not only gave me multiple vehicle options but also advocated for me to get the best finance rate (considering the tight market in premium products and current market). He’s a humble gem in a very competitive environment. Trust in him.