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Mercedes-Benz of Grapevine

(2,081 reviews)
Sales hours:
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Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(2,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Grapevine from DealerRater.

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It was a great experience dealing with. Ms Harrison and....

It was a great experience dealing with. Ms Harrison and. Mara Siddique. They made the process smooth and quick. Ms. Harrison keeps in touch to see if everything is ok with our first. Benz.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Top notch facility. I dealt with Jordan Lee who was super...

Top notch facility. I dealt with Jordan Lee who was super accommodating, professional and attentive. I did most of my paperwork online for the vehicle I wanted. Unfortunately it had sold over the weekend. He searched for a matching vehicle with the same colors and options (AMG package) that I was looking for. He would find one only to find out it sold. He kept in touch with me via text and email keeping me in the loop and boy was he busy trying to find this car for me. Finally after about two hours he found one, sent me the link to look at it, and I approved the buy. He locked it down, confirmed the deal for me then I went to the dealership to meet with him and finalize the deal. I was only there for 40 minutes max! Barely enough time to drink a cup of coffee and wham we were done!! Great guy, great personality, great attention to detail. I think I found my car guy. Highly recommend. Ask for Jordan! Thanks Park Place, that's my 2nd Mercedes I've purchased from this location, and I can't see myself going anywhere else in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Attention to Detail

We have purchased three (3) AMGs from Park Place Motorcars over the past 4 years and each time the experience is flawless. They pay great attention to detail, making sure things are right the first time, and following up after the purchase to make sure things met our expectations. We have choices in Mercedes dealerships ( we live in Houston ) and purposefully choose to make our MB purchases with them. An excellent group of professional and courteous folks !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great work and attention and support from Scott Najjar to...

Great work and attention and support from Scott Najjar to make this transaction happen. Very pleased with Scott once again really focused and listen to our need Erik

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had an excellent purchasing experience with Phillip...

We had an excellent purchasing experience with Phillip and Chris the sales manager. We also appreciated the time the Roc and Scoot the General Manager took to assist us while Phillip was out that evening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

great service, quick buying experience

I recently bought a 2019 C300 from Parrish, he didn’t want to lower the price, however he threw in a couple packages which balanced it out. The whole buying process was quick and easy. The facilities were absolutely gorgeous, along with the staff who were very helpful. Park Place has still upheld their standards to the best

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a new GLE 350 from Russ Amsden and Matt...

Purchased a new GLE 350 from Russ Amsden and Matt McPherson. Matt and Russ we’re outstanding in the whole process. They deserved to be praised and recognized. This purchase was the easiest and smoothest purchase of a vehicle in my life. I am a life long customer now. Thank You Matt and Russ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Phillip EDWARDS or salesmen was great. We already told...

Phillip EDWARDS or salesmen was great. We already told him we are bringing my mother in law in the spring. Everyone was pleasant. This car was for my wife I may get one for myself too. I liked how they went and got a SUV based on what we asked for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Five stars for both Rodney Lockett and Mara. Rodney and...

Five stars for both Rodney Lockett and Mara. Rodney and Mara made our internet purchase experience a great one. We would do it again the next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Above and Beyond

Mr. Russ Amsden and the team at Park Place Motorcars of Grapevine went above and beyond to ensure that my needs were met. Russ was knowledgeable, professional, courteous, and thorough. He worked with me to narrow down my list of vehicle choices. And he also explained in detail, the features and their benefits. If I could give more stars I would!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.