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Hyundai of Paramus

(1,863 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 918-6709 (855) 918-6709
Used (877) 879-6242 (877) 879-6242
Service (888) 798-6816 (888) 798-6816

Reviews

(1,863 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Paramus from DealerRater.

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I only go to this dealership for Iggi. This is my second...

I only go to this dealership for Iggi. This is my second time leasing from him. He works hard to provide the best service and it's greatly appreciated. Thank you Iggi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! We will be sure to let Iggi know how pleased you are with his service. Congratulations on your latest lease; Paramus Hyundai looks forward to your next visit.

Highly not recommend. This is the Worst place to buy a...

Highly not recommend. This is the Worst place to buy a car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Your satisfaction is important to us and I would like to speak with you to learn more about your recent shopping experience. Please contact me when you have a moment. Thank you. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Iggi was not only knowledgeable, but a great sales person...

Iggi was not only knowledgeable, but a great sales person who was looking to do whatever he could to accommodate us. He was HUGE help and made the experience seamless. Most importantly, he was genuinely happy to help. Great experience thanks to Iggi. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy the team here at Paramus Hyundai could provide you with a positive experience! Thank you, and have a fantastic day!

This was my 2nd leased vehicle from this dealership and...

This was my 2nd leased vehicle from this dealership and my 2nd time working with Iggi Barreto. He is the man to see when you go there. He is professional and knowledgeable about the cars. He really cares about his customers, after 3 years of not seeing him he jumped right back into conversation as if i had been at the dealership the weekend before. He is always straight up about what he can and cant do for you when looking for a vehicle. The entire lease experience was even better the 2nd time around. Planning on being back for a 3rd as long as i keep liking the vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Dan! We are so pleased to see that Iggi's outstanding service was professional and personable and we can't wait to share your kind words with him. Congratulations on your latest lease; Paramus Hyundai looks forward to your next visit.

Iggy was knowledgeable, friendly, and attentive. He was...

Iggy was knowledgeable, friendly, and attentive. He was very helpful and I canceled my car from a different dealership after meeting with him!! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for the kind words with Iggy! We appreciate your business and hope you consider us again.

Horrible experience, would give zero if possible. Used...

Horrible experience, would give zero if possible. Used their express website shopping, just to get the run around and say pricing error. Try to charge me more picking up car after everything done online and phone. True click and bait, salesman was also nasty and arrogant.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your review. I would appreciate the chance to speak with you regarding your experience with the express website. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Iggi Baretto is very friendly and professional. He makes...

Iggi Baretto is very friendly and professional. He makes the buying experience pleasant, painless and fair. This is our third vehicle from Paramus Hyundai/Iggi. We will be back in three years for another one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Paul, thank you for taking the time to write a positive review! We are happy to hear that Iggi was able to help you find a great car and was able to make the overall experience at our dealership painless. If you ever need help with your new ride, feel free to give us a call!

I definitely had a great experience with our Sales rep...

I definitely had a great experience with our Sales rep Iggi was very professional and friendly. He made the buying experience straight forward and very easy. I would highly recommend paying him a visit if you are looking for a car or suv.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

First off, thank you much for your review, Manuel! We are glad we could make your car buying experience something to remember. We'll be sure to let everyone who helped you know how awesome they are and well they did with your experience, especially Iggy!

Amazing service. Mr. LEE.made me feel comfortable. He is...

Amazing service. Mr. LEE.made me feel comfortable. He is very nice and efficient. I will definitely recommend him and the Hyundai dealership Paramus to my co-workers and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

This was the worst dealership experience of my lifetime....

This was the worst dealership experience of my lifetime. I have an entirely ELECTRIC vehicle and I made an appointment for a recall service a week prior. The recall is serious enough that Hyundai called and left a message on my home phone. This dealer tried to sell me fuel injector cleaning and throttle body servicing. IT IS AN ELECTRIC CAR!!!! When I showed them Hyundai's own service schedule for the car, they told me that wasn't correct (so the manual and Hyundai's website are both incorrect?). I then asked them to please show me documentation that my ELECTRIC car needed throttle body servicing at 11,000+ miles, but they would not produce any documentation. Then after waiting for two hours, they told me they didn't have the software to fix the recall. The entire experience was attempted FRAUD. I immediately called Hyundai customer service when I got home and reported their behavior. I feel sorry for those that were ripped off without knowing it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com