Hyundai of Paramus

Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally called first to make sure car was still available. I spoke with a Marilyn who checked the stock number and assured me car was available. I drove the 70 miles there to see vehicle. When I arrived I was approached by salesperson Eric Rajkovich . I told him why I was there after a few minutes he came back to me and told me that a customer had driven the car 4 days prior and was awaiting their mechanic's ok before they decided to buy or not.(Like a dealer would tie up a car 4 days waiting for a mechanic's ok) Anyway, Eric then said this alleged customer had gotten the all clear from their mechanic and took the car that very same day I was told it was 100% available. No reference was ever made to me by Marilyn that there was a possible buyer. Eric Rajkovich, being the outstanding salesman that he is, tried to sell me "another" Genesis instead. Seeing this scam for what it was I told him I wasn't interested, so naturally he brought out used car manager(Phil) to speak with me. (Level 3 of the scam) He assured me that he could get me any Genesis I wanted for same price and all I had to do was leave a $500.00 deposit and he'd call me when car was in. Well after checking my driver license and realizing that I wasn't born yesterday, I declined this offer and left. Next day, I looked at their website and the "sold" car was still on it. I called dealer and spoke with Showanda. She told me that the "sold" car was available, BUT it was on a test drive as we spoke. (WOW, I better run in and buy this before it's sold(again) I then spoke with Eric Rajkovich, told him exactly what I thought of their shady practices when he actually said to me, "these girls are paid $20.00 for every person they get to come in" Basically admitting they will lie to get you in AND get an incentive to do so. My advice, find a REPUTABLE dealer and stay away from Route 4 East Paramus Hyundai.

Sales Associate Eric Rajkovich was not only disarmingly charming but put my mind at ease regarding the uncertainty of a major purchase. All the complicated-appearing details were attended to by him and his associates, so that the check-in check-out process was refreshingly straightforward and efficient. This is my second experience with Paramus Hyundai, and convinces me to always return when in need. Ed Stolarz

Sammy and manager were very pleasant to deal with. Stopped in to just look at cars. Sammy showed me Tucson. He was very patient and accomodating.

iggi barreto is very great and very best explain speak Gujarati and english language and help everything discount.. I'm happy with used car hyundai 2014 and very good cost quality. I hope meet u again soon features. Thank you Mayank n patel

I purchased a Hyundai Elantra SEL 2018. This is a good dealership to purchase a new car. The staff is proffesional staff and customer service is good. Iggi and James were very helpful.

The salesperson Jefferson is a good man but the people around him including the management and finance were unprofessional and non-trustworthy. They try to rush through the process instead of allowing you to take your time and digest the process.

This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I am renting a vehicle but am fully responsible for all items that I was responsible for while financing my prior cars. I was told leasing is different. I was told wrong. So a vehicle with 6,000 miles has a flat and it’s a $210 repair. The costs of service at this dealership are very expensive. An oil change with a 50.00 coupon cost me over 50.00. I’ve checked around at other dealerships at this point and now see what a bad deal Hyundai offers. Most other dealerships offer free oil changes, tires, etc when a vehicle is leased (some even for the first five years of financing). The sales staff are friendly, but the service and prices of services are below par. I won’t bring this vehicle back to this location even for service. When the lease is completed, I’ll get a better deal. I had wanted to stay loyal to Hyundai as the cars have had good service on my prior vehicles. While I believe Hyundai Paramus to not really be too concerned, I will not be doing any further business with Hyundai.

Iggi was completely professional and helpful with the entire progress start to finish. The finance department was just as helpful. They were extremely helpful with my schedule and delivered my car to me so I could be on time for my younger child. I am grateful just for that. I would definitely recommend the dealership to anyone looking for a car.

If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is xxxxed. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete xxxxxxx. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a xxxx about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also xxxxxxxx. Here is my brother's story: Literally the worst part of my life is dealing with Hyundai Paramus. Through their poor repair service (incl. oil change), it almost got ME AND MY FRIEND KILLED in the freeway of Los Angeles. I HOPE THIS POST GETS THE ATTENTION THEY DESERVE AND PAY FOR WHAT A HORRIBLE THING THEY'VE DONE TO A LOYAL CUSTOMER OF HYUNDAI. They have COMMITTED FRAUD, LIED, and are taking ADVANTAGE of me. Here is the terrible story: I moved to Los Angeles with hopes to start a wonderful life with my new job. Rest of my family, who lives in NJ, have decided to send me their car to support me with the LA commute. Before they send the car to CA, they decided to go to Paramus Hyundai for any necessarily repairs so that I don't need to get any immediate car work done in CA. Paramus replaced my engine oil, and few days after, my parents sent the car (2015 Hyundai Sonata 25,000 miles in) using a certified vehicle transport services company. It did take 2 weeks but I was just very glad that I got the car. After 3 weeks of driving my car in LA (less than 400 miles since the repair), a horrible thing happened. I was on the I10 freeway around 10pm with my friend in the passenger seat, then we suddenly realized an oil smell from the car and a strong engine sound. The engine oil sign then turned on and the engine turned off with no access to accelerate the car. We were unfortunately still on the freeway with other cars flying at 70 mph. I immediately steered towards the right side of the freeway to stop and ended up hitting the back of a truck on the side of the road. Although there were some damages in the front bumper were just glad that we stopped the car since we could've gotten in a serious accident. We called the towing service and sent the car to the Hyundai Garden Grove dealership in Orange County. They examined the car and found that the ENGINE OIL PLUG had disappeared. The service manager indicated that the last repair I got my engine oil changed did a poor job of tightening the oil plug because a plug shouldn't just fall-off/disapper. Was this the vehicle transport company's fault? No, I checked with them to see what their procedure is and they scoffed at me saying that they don't even know where the oil plug is located. This is CLEARLY Hyundai Paramaus' fault and they have yet to accept their mistake or responsibility. I worked with a Case Manager from Hyundai Corporate and she literally said that if the dealership says they are not responsible then corporate cannot do anything for the customer. SO WHAT IF THIS MISTAKE KILLED ME DURING THAT NIGHT ON THE FREEWAY? IS THIS STILL MY FAULT COSIDERING THAT THE ENGINE OIL PLUG CAME OUT AND STOPPED MY CAR? I hope you guys really read this and brainstorm with me on how I can get Paramus to pay for the engine of my car. They have zero logical argument to why they are not responsible for their poor mistake, yet Corporate is saying that they cannot do anything to a "privately-owned" organization, Paramus.

My experience with Paramus Hyundai was great. Mr.Christian Lorenzo explained everything very well. He made me clear with all my doubts. He was to explain all technology of Tuscon