Reviews

Average Ratings

4.8
614 lifetime reviews. Includes reviews of Casey Kia from DealerRater.com
  • AWESOME EXPERIENCE

    We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehi...

    Dealer Response

    Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience...


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    We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehicle and I was surprised when my husband suggested that we go to Casey Kia to look at one. We were fortunate that Charles Archer met us and offered to show us the vehicle. I thought that we were going to look at the vehicle but my husband had planned to purchase the vehicle as a surprised birthday gift for me. We were given the opportunity to test-drive the Sorento that we wanted. Charles impressed us with his knowledge of the vehicle, pointed out all the advantages of the car, and answered every question that my husband could come up with. Charles was courteous and attentive. His motto is , "Once a customer always a friend", made you feel that you were more than another transaction but that he cared and wanted to make sure you received the BEST purchase experience. We look forward to our next purchase at this dealership which will be next year for our granddaughter. We would recommend Casey KIA without hesitation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Great service!
    September 23, 2017

    Aaron and the staff were amazing. They had to deal with my indecisiveness. But, they were understanding, helpful, and knowledgeable. I am so glad ...


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    Aaron and the staff were amazing. They had to deal with my indecisiveness. But, they were understanding, helpful, and knowledgeable. I am so glad we stopped by here today and talked to Aaron. So happy with my new car!!!

    Does recommend this dealer

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  • Great and pleasant experience
    September 20, 2017

    Laura gayle was a wonderful sales woman. She greeted me and my wife within seconds from entering the dealership. We told her we were interested ...

    Casey Kia

    Congratulations on your new KIA! We want to thank you for taking time out of your day to leave us this awesome review and rating! Our dedication t...


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    Laura gayle was a wonderful sales woman. She greeted me and my wife within seconds from entering the dealership. We told her we were interested in the 2017 nissan maxima platinum and had informed us that that car was in their used dealership and that this building is the new sales dealership but had said "it's not a problem Ill bring it over here to you guys and i'll drive you back over to that side to finish the deal." She was with us the whole time engaging in conversation and being genuinely interested in what we were saying. She did her best to get us out quick, fast, and in a hurry and made her best effort to make sure we were well taken care of and got everything kia had to offer.

    Does recommend this dealer
    Casey Kia

    Congratulations on your new KIA! We want to thank you for taking time out of your day to leave us this awesome review and rating! Our dedication to delivering our customers with satisfied vehicle purchases and ensuring they receive the ultimate Casey KIA experience is a goal we strive to accomplish with everyone. Here at Casey KIA, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We wish you all the best and hope to welcome you back again.


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  • CASEY KIA HAS SET THE BAR!!!
    September 16, 2017

    I went to this dealership as a first time buyer not knowing what I was getting into, and my skepticism about everything didn't help. But from the ...

    Casey Kia

    Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to pro...


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    I went to this dealership as a first time buyer not knowing what I was getting into, and my skepticism about everything didn't help. But from the moment I was greeted by Charles Archer to driving in my new car, I literally could not stop smiling. This man made my day! He was very professional, informative, and quite unique in his approach as a sales person. Mr. Archer leveled with me and made me feel as if I was conversing with a long time friend. Along with Charles's great service, everyone at Casey Kia auto made me feel welcomed and at home as if I were a grand prize winner. DO NOT HESITATE TO GO THERE!!!..Thank You Casey Kia family for an amazing experience and my brand new SS

    Does recommend this dealer
    Casey Kia

    Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Charles Archer, and all of our staff, believe in providing personalized service. We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!


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  • Resse Vick
    September 16, 2017

    I pulled up at the Casey Kia dealership and was quickly greeted by Mr. Charles Archer. I must say Mr.Archer must love his job, because immediately...

    Casey Kia

    We would like to thank you for your review. We have been making great efforts to provide the type of service that you have described and are very ...


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    I pulled up at the Casey Kia dealership and was quickly greeted by Mr. Charles Archer. I must say Mr.Archer must love his job, because immediately upon seeing him he had a smile as bright as the sun. So I must say a warm welcome that was so greatly appreciated immediately made me realize Jehovah had lead me to the right place. Charles walked me inside and to my surprise it was smooth sailing after then. However, I was a little afraid that things may go wrong with my luck but needless to say Charles spoke encouraging words while still working diligently to get things done. The process was so easy, at least he made it feel that way. With that being said, Casey Kia has really landed themselves "a diamond in the rough" with Charles Archer. Thank you so much Charles your kindness and efforts will always be appreciated. The staff that I came in contact with were also great. Thank you all for such a pleasant experience!!

    Does recommend this dealer
    Casey Kia

    We would like to thank you for your review. We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Casey KIA customer service culture. We believe that we can and do make a difference in the way our customers perceive us and we strive to provide a quality car-buying experience for every customer. Thank you for your time and we hope you have a wonderful day!


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  • A MAGICAL AND SOUL SATISFYING EXPERIENCE
    September 16, 2017

    The reason I gave such a sparkling rating to this dealership is basically because of the wonderful human beings who work and sell cars there!!!! ...

    Casey Kia

    Congratulations on your new 2017 KIA Forte! Providing our customers the best customer service we can offer is our goal and we will go above and be...


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    The reason I gave such a sparkling rating to this dealership is basically because of the wonderful human beings who work and sell cars there!!!! Their attention to details and fast and friendly service far surpasses any other dealers in the Newport News/Hampton Roads area, and I want to commend them for that! I want to especially commend Mr. Brandon Thompson (my sales rep), Mr. Steve "Rabbi" Jernigan (my sales manager/financial aid consultant), and Ms. Myleka Huey who assisted me so graciously in obtaining car insurance (Allstate) for my new 2017 Kia Forte!!!! I want to thank them all for a job well done and thank them for being such fine upstanding human beings! I will never forget my experience with this dealership and will probably be sending them gift baskets or some such other treats for every special occasion in their lives but especially on Thanksgiving, Christmas and possibly even Halloween! Thanks again and take care! Sincerely, Mary Ann Braunbeck (proud 2017 Kia Forte owner)!

    Does recommend this dealer
    Casey Kia

    Congratulations on your new 2017 KIA Forte! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Casey KIA way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We wish you safe travels in your new KIA and look forward to seeing you again soon!


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  • Very Helpful & Professional
    September 11, 2017

    Very Professional Good person to seek cars He has a life time customer & future customer Great deal for the Kia Took very good care or me & my ...

    Casey Kia

    Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to pro...


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    Very Professional Good person to seek cars He has a life time customer & future customer Great deal for the Kia Took very good care or me & my mother Thank you Charles

    Does recommend this dealer
    Casey Kia

    Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Our staff believes in providing personalized service. We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!


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  • Buying a new car
    September 6, 2017

    Mr. Charles Archer is a wonderful salesman. He took time to explain everything to me in great detail. I will recommend Mr. archer to anyone lo...

    Casey Kia

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers sati...


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    Mr. Charles Archer is a wonderful salesman. He took time to explain everything to me in great detail. I will recommend Mr. archer to anyone looking for a new or used vehicle.

    Does recommend this dealer
    Casey Kia

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey KIA experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. Here at Casey KIA, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.


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  • Goes the extra mile!
    September 6, 2017

    We were in good hands from the moment we arrived. Charles is both professional and knowledgable. Due to his efforts, the entire experience was a l...

    Casey Kia

    Congratulations on your new KIA Soul! We're very pleased to know that Charles was able to make your experience with us a great one. Thank you for ...


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    We were in good hands from the moment we arrived. Charles is both professional and knowledgable. Due to his efforts, the entire experience was a lot more pleasant and simple than expected, which was much appreciated. I love my Kia Soul!

    Does recommend this dealer
    Casey Kia

    Congratulations on your new KIA Soul! We're very pleased to know that Charles was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Had a great time,thanks alot.
    September 2, 2017

    Did a great job,love it. And would come back again. Love the car,and would recommend to friends and family .tell everyone I know to stop by and c...

    Casey Kia

    It¿¿¿s great to hear that you had a memorable experience with us and thank you for praising our services. We invest a lot of time and effort to tr...


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    Did a great job,love it. And would come back again. Love the car,and would recommend to friends and family .tell everyone I know to stop by and check out the deals.

    Does recommend this dealer
    Casey Kia

    It¿¿¿s great to hear that you had a memorable experience with us and thank you for praising our services. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Rest ensured, that we will take your comments for further encouragement within the Casey team to ensure excellent service and a warm welcome for your next visit. Have a great day and we hope to work with you again.


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