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Reviews

Average Ratings

4.8
521 lifetime reviews. Includes reviews of Casey Kia from DealerRater.com
  • AWESOME EXPERIENCE

    We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehi...

    Dealer Response

    Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience...


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    We just purchased a 2016 Kia Sorento EX V6 and we have to say that this was the BEST car buying experience. We had done some research on the vehicle and I was surprised when my husband suggested that we go to Casey Kia to look at one. We were fortunate that Charles Archer met us and offered to show us the vehicle. I thought that we were going to look at the vehicle but my husband had planned to purchase the vehicle as a surprised birthday gift for me. We were given the opportunity to test-drive the Sorento that we wanted. Charles impressed us with his knowledge of the vehicle, pointed out all the advantages of the car, and answered every question that my husband could come up with. Charles was courteous and attentive. His motto is , "Once a customer always a friend", made you feel that you were more than another transaction but that he cared and wanted to make sure you received the BEST purchase experience. We look forward to our next purchase at this dealership which will be next year for our granddaughter. We would recommend Casey KIA without hesitation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Great experience
    March 22, 2017

    I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will d...

    Casey Kia

    Thank you for the positive review. We are happy that Charles was able to provide you with exceptional customer service, as that is always our goal...


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    I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will definitely be back. Mr. Archer was a true gentleman.

    Does recommend this dealer
    Casey Kia

    Thank you for the positive review. We are happy that Charles was able to provide you with exceptional customer service, as that is always our goal. We look forward to your return so that we may assist you again and possibly get you into your dream car. Please let us know if there is anything else we may do for you. In the meantime, have a great rest of your day!


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  • I was greeted very professionally.
    March 22, 2017

    I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Ar...

    Casey Kia

    Thank you for taking the time to leave us a 5 star worthy review. We are happy to hear that Charles, Brandon, and James were able to make your car...


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    I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Archer and Brandon Thompson took the time in length, to listen to my needs that I wanted in an automobile. They were very professional and polite. Charles took that information and presented the options that would best fit my requirements and financial goals. James Regan was the finance person that assisted me. He spent quility time with me and explained the contract in detail with me. He was very informative. I would highly recommend Casey Kia in NN, Va. To my family and friends.

    Does recommend this dealer
    Casey Kia

    Thank you for taking the time to leave us a 5 star worthy review. We are happy to hear that Charles, Brandon, and James were able to make your car-buying experience an exceptional one by providing outstanding customer service. Customer satisfaction is one of our main goals and we do whatever we can to above and beyond for our customers. Thank you again and we hope you have a wonderful day!


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  • Great deal
    March 21, 2017

    He worked hard to make me happy. Good price and good monthly payments. Next thing you know I have me a new car. The dealership people are kind an...

    Casey Kia

    Congratulations on your new vehicle! We're very pleased to know that Charles was able to make your experience with us a great one. Your feedback i...


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    He worked hard to make me happy. Good price and good monthly payments. Next thing you know I have me a new car. The dealership people are kind and friendly but Charles makes you feel comfortable, I recommend him to my family and friends. Thanks Charles

    Does recommend this dealer
    Casey Kia

    Congratulations on your new vehicle! We're very pleased to know that Charles was able to make your experience with us a great one. Your feedback is helpful in making us better as a dealership and we plan on using it to better the experience of all our customers. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. Thank you for your time and we hope you have a wonderful day!


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  • Everyone was nice
    March 19, 2017

    I still feel good about experience. Didn't feel that I was getting forced into deal. Todd the salesman and Steve the manager was great to work...

    Casey Kia

    Thank you for your review, Mike! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpfu...


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    I still feel good about experience. Didn't feel that I was getting forced into deal. Todd the salesman and Steve the manager was great to work with. Would recommend them.

    Does recommend this dealer
    Casey Kia

    Thank you for your review, Mike! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we hope you will be willing to come back to us in the future. We're also very pleased to know that Todd and Steve were able to make your experience with us pleasant. Thank you for your time and have a great day!


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  • Helpful and informative
    March 19, 2017

    The dealership was very clean and well organized. The employees and staff were very helpful and polite as well as kind. The met the needs of my w...

    Casey Kia

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great ratin...


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    The dealership was very clean and well organized. The employees and staff were very helpful and polite as well as kind. The met the needs of my whole family. I would definitely come back or even recommend this dealership to friends and family

    Does recommend this dealer
    Casey Kia

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Awesomeness!

    Was my first time buying a brand new vehicle so I was a little new to the process. The only thing I did not like about the experience was the cust...

    Dealer Response

    Thank you for your review, Amber! First and foremost, we would like to apologize for any inconvenience we may have caused you. Providing excellent...


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    Was my first time buying a brand new vehicle so I was a little new to the process. The only thing I did not like about the experience was the customer service. For the most part they had it all together. But the guy I worked with his name was Richard. Did not seem to know really how to handle business. He was all over the place with my paperwork and actually threatened to call my chain of command if I didn't not give them the paperwork they needed...funny thing is that I already done so two days prior...now like I said this was my first time buying a car but I don't think threading someone is the right way to go about things. Other than that everyone else was extremely helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Amber! First and foremost, we would like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our main goal and we hope this experience does not discourage you from coming back. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. With that being said, congratulations on your new vehicle! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Great customer service!!!
    March 15, 2017

    !!!!Charles was very Outstanding and in tune to my needs very kind and professional. Overall Casey KIA is perfect place to make your purchase the ...

    Casey Kia

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer wa...


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    !!!!Charles was very Outstanding and in tune to my needs very kind and professional. Overall Casey KIA is perfect place to make your purchase the is very friendly and helpful.

    Does recommend this dealer
    Casey Kia

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day.


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  • Pleasant and helpful to a first time buyer
    March 13, 2017

    They were very helpful in explaining terms that I did not understand. Ver approachable and very easy to talk to. The management was friendly and h...

    Casey Kia

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great ratin...


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    They were very helpful in explaining terms that I did not understand. Ver approachable and very easy to talk to. The management was friendly and helped walk me through the whole process.

    Does recommend this dealer
    Casey Kia

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!


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  • Excellent customer service
    March 13, 2017

    George bozeman is a fantastic guy he is a great sales representative he treated me with much respect. He didn't try to rush me into a sale and jus...

    Casey Kia

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that George was able t...


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    George bozeman is a fantastic guy he is a great sales representative he treated me with much respect. He didn't try to rush me into a sale and just make me buy a car he listened to what i had to say and gave me much advice. They also have a great team!

    Does recommend this dealer
    Casey Kia

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that George was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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