They fixed the problem; but I hated the cost of the Diagnosis Of A/C System too much.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, The Hampton Chevrolet Team
Great customer service. Made the appointment time and service duration matched estimate
Thank you J Sallas for the review! We appreciate your kind comments and will be sharing them with our service management staff.
People are really nice and helpful. They really made sure I was informed on the progress of the car while it was being repaired
Purchased a used vehicle from First Team Hampton Chevy Mazda and experienced intermittent start issues immediately. Brought the vehicle in for service.... Left the vehicle with them for nearly 2 weeks. I was told that because the problem had not duplicated itself, I would have to pick the vehicle up. On the day that I picked up the vehicle, the vehicle did not start for me. I called service multiple times, left messages. Now 2 weeks later, I still have not received a return call. Their service sucks. Not to mention the loaner they gave me was on E but I returned it on full. My vehicle was on 3/4 full when I left it but it was returned on empty. I decided to trade the vehicle in to rid myself of the headache but I lost about $4,000 in the process. I haven't received a return call from the sales manager yet either about getting a refund on the GAP insurance since the vehicle was paid off early. Thinking back, this transaction was doomed from the start when the salesman said he'd deliver the vehicle to me next day but after I signed the papers and walked away, the next day he kept bugging me about when I would pick it up. This has been the worst car buying experience ever. I SHOULD HAVE BOUGHT A PRIORITY! So that's what I did. Now all will be well once I get my GAP refund.
excellent been my service dealer since 2002 I DON"T TYPE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We appreciate the kind words, William. We look forward to seeing you again in the future! Regards, The Hampton Chevrolet Team
Best purchasing of a car we ever had. The entire staff was great, special thanks to Joey Lopez and Phillip Stallings.
James, thanks for this marvelous review and congratulations on your new car! We are so pleased that Joey and Phillip were able to provide you with suc...h exceptional service. Enjoy your new Chevy Sonic! Sincerely, The Hampton Chevrolet
Always feel "at Home" at the dealership. Mr. Bunch is always knowledgeable and helpful.
Thank you for leaving us this great review! We are very happy to hear that Mr. Bunch was so helpful during your recent visit with us. We look forward ...to seeing you back again in the future. Take care! Sincerely, The Hampton Chevrolet Team
I think I heard "I don't know" about 3 times this last visit. I'm on my 3rd water pump installation in 9 months, but I do thank them for the warranty... on that. I'd have to say 100% of the time I come in, the guy mike bunch, is the only team that has customers. Since I've been assigned to the red team, I'm waiting in line while there's nobody at the other teams. I guess they could be working diligently on other clients. This past time, Mike was so busy, I went to the green team, Phillip. When the inspected my car, he told me I had a bad water pump. When I asked him how long they should last, his first comment was "I don't know". Seemed odd, but I guess he's just rolling with the knowledge he has. Next, the items he said I needed fixed could only be given to me on a hand written piece of paper. When I asked him if he could do a computer generated document so I could prove the necessary work, he told me "that's all I have for you." I asked the manager in the office if I could get the repairs printed, he told me "he didn't know". So I left with a hand written piece of paper with 3 repairs I need for my car. How on earth are they going to remember what's wrong with my car the next time I bring it in for repairs. I would not recommend coming here for repairs.
Thank you for taking the time to write us a review, chevy owner 1. Learning from every experience helps us provide you the very best in service. I wou...ld like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Sincerely, The Hampton Chevrolet Team
My experience with Jermaine was awesome. I have only good things to say about Hampton Chevrolet. Very professional staff!!
My 2014 High Country Silverado was making a very loud rear end noise. After reading numerous negative internet comments on the same problem and how it... was being handled, I did have some concerns. However, as has been the norm with Jim and the crew the problem was correctly diagnosed and fixed. As always Jim kept me in the loop on the problem and how it was being address. They were thorough in their analysis and repair. My truck is again as quiet as can be. I place the utmost trust in my service rep (Jim) and Hampton Chevrolet technicians.