Reviews
I purchased a warranty at the time of a new car purchase
I purchased a warranty at the time of a new car purchase in Texas that covers service. This service department could not take the time to look at my records using the VIN. So I paid full price for the service. They fail when it comes to customer service.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand your concerns regarding the warranty associated with your vehicle and how it was handled during your service visit. At Folsom Buick GMC, we strive to ensure all available coverage is properly reviewed so customers receive accurate information and support when servicing their vehicle. Feel free to connect with me directly if you’d like to go over this further. We remain focused on improving communication and service consistency. Sincerely, Scott Runkle General Manager [email protected]
Horrible service.
Horrible service. Worst shop I have ever dealt with. Zero customer service, zero quality of work
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Robert. I understand your concerns regarding the service you received at Folsom Buick GMC. Your experience is important to me, and I would like to address your issues. Please consider reaching out to me directly to discuss this further and work towards a positive experience moving forward. I appreciate your input as it helps us to improve our services. Sincerely, Scott Runkle General Manager [email protected]
The buying experience was the best, I have had.
The buying experience was the best, I have had. Our sales person "Connor" was great, very relatable and intuitive to the type of trim levels we were looking for. He listened to what we were saying and never steered us to in any other direction. Connor answered our questions, and we never felt that he was pressuring us to "Seal the Deal!" When we settled on a vehicle and were ready to negotiate, Our sales manager Steve was strait forward as well. We were able to negotiate a great price and also not getting force to buy extra applied "packages" that we did not want, "except for some options that were already on or applied to the vehicle. Dan from financing was also great. He pushed a little for some of the extra tack on option and fees, but was able to reason with us on getting the extended 10 year warranty, "and with all the electronics that are My Denali Truck and think it is wise to have." got us through the paper work fast, and after a intense day of car buying were on our way home. "Oh Dan also volunteered to stop by our house to get the pink slip for our trade in!" I believe we got a great deal on our truck and thank you Folsom Lake GMC for a very good experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I'm glad to hear you had the best buying experience at Folsom Buick GMC. It's great to know that Connor, Steve, and Dan were able to assist you so effectively and make your purchase of the GMC Denali Truck enjoyable. I appreciate your feedback and am happy you felt no pressure during the process. Thank you for choosing us, and we look forward to seeing you again soon. Safe travels! Joe Mesa - GM [email protected] (916) 355.1414
No pressure sales and all people honest and
No pressure sales and all people honest and straightforward. Enjoyed the engagement with all. The salesman Joel was pleasant and knowledgeable about the truck I bought and answered all my questions before and during the test drive. However the paperwork process to complete the sale of my truck was somewhat long. Maybe they were very busy with other customers' paperwork but it shouldn't take more than a couple of hours including waiting for the truck to be washed/detailed. Overall, I love my new truck and I'm glad I bought this truck at Folsom GMC because of their professionalism and the pleasant atmosphere. Will recommend to others.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! I am thrilled to hear that you had a pleasant experience with Joel and that he was able to assist you with your new truck. I appreciate your feedback regarding the paperwork process and will certainly look into ways to make that more efficient. It's great to know that you love your new truck and enjoyed the atmosphere at Folsom Buick GMC. We look forward to seeing you again and appreciate your recommendations! Joe Mesa - GM [email protected] (916) 355.1414
After a recent terrible experience from a previous
After a recent terrible experience from a previous dealership, this place is 10/10 service and on top of everything. I would recommend this place to anyone looking to buy a car due to our exceptional experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Bailey! I'm thrilled to hear that you had an exceptional experience at Folsom Buick GMC after your previous dealership experience. Your recommendation means a lot to us. We look forward to helping you again in the future! Joe Mesa - GM [email protected] (916) 355.1414
Excellent friendly customer service.
Excellent friendly customer service. Support from Gregory has been great. My wife and I are overly pleased with the truck
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I am thrilled to hear that you and your wife are pleased with your truck and that Gregory provided excellent customer service. Your feedback is appreciated, and we look forward to welcoming you back for any future needs! Joe Mesa - GM [email protected] (916) 355.1414
I had a great experience with this dealership.
I had a great experience with this dealership. I worked with Marty to find the right vehicle and negotiate a great deal. There was no pressure and was an easy transaction. I would purchase from Folsom Buick GMC again.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Eric! I'm glad to hear that you had a great experience at Folsom Buick GMC and that Marty was able to assist you in finding the right vehicle and securing a great deal. I appreciate your kind words about our no-pressure approach. We look forward to serving you again in the future! Joe Mesa - GM [email protected] (916) 355.1414
Working with Charlie Drago, our sales representative was
Working with Charlie Drago, our sales representative was a no pressure, very informative experience. Charlie took extra time to educate us about all the features of the truck we purchased. He had also contacted recently to see if we might have additional questions and offered his help.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Rhonda, for sharing your wonderful experience with us! I'm thrilled to hear that you had a no-pressure and informative experience while working with Charlie at Folsom Buick GMC. It's great to know that he took the time to educate you about your truck's features and followed up to see if you had any further questions. I appreciate your feedback and look forward to assisting you again in the future! Joe Mesa - GM [email protected] (916) 355.1414
Tyler was professional and was attentive to what I was
Tyler was professional and was attentive to what I was asking for. He did not pressure me in anyway and made the process very comfortable and smooth. The manager Steven is very kind and made sure that I received the most for my trade and that I was able to get the lowest percentage for the financing of my vehicle. Charles, in finance made it easy to understand what I was signing for each document. Thank you for the awesome experience!!! I really like my Buick Envista. I will be keeping this for along time. Who wouldn't with a 200,000 mile or 20 year power train warranty. That is an awesome feature. My new car is great and rides very smooth. I will definitely tell people about GMC Buick in Folsom, CA for a great price, great car and great people to work with with no pressue. Those guys rock and deserve a raise.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Christine, for your wonderful review! I am thrilled to hear that Tyler, Steven, and Charles provided you with a seamless and comfortable experience at Folsom Buick GMC. It's fantastic that you love your Buick Envista and appreciate the impressive powertrain warranty! We strive to create a pressure-free environment, and your feedback truly motivates our team. Please come visit us again, and thank you for spreading the word about us! Joe Mesa - GM [email protected] (916) 355.1414
Very friendly staff they did everything thing they could
Very friendly staff they did everything thing they could to be sure I was completely satisfied with my purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Oscar! We’re thrilled to hear that our friendly staff at Folsom Buick GMC made your experience enjoyable and ensured your satisfaction with your purchase. We truly appreciate your support and look forward to seeing you again! Joe Mesa - GM [email protected] (916) 355.1414