Shelor Motor Mile

We have always had a great experience with Shelor Motor Mile. We have brought our Subarus and Toyotas here for 7 years with nothing but exceptional service. From the great service to price point to the people we come in contact with, the best dealership and maintenance department we've ever experienced. We had always avoided dealerships before this, but the Shelor Motor Mile experience keeps us coming back.

The entire experience I had at Shelor was excellent. I was in a tough situation with my husband who had been very ill and just released from the hospital after nearly a 4 month stay. I purchased a used van to make it easier for him. During the purchase process my husband called needing me back home quickly. The Shelor team expedited the process so I was able to get back home much quicker to take care of the issues. It has been a tough few months for me and I am grateful to the Shelor team for their care and concern. The van is great and my husband has been able to get in and out much easier. The van runs well and I consider great condition for a 2019. I will definitely shop Shelor for any future purchases.

Made an appointment to get a Virginia State Inspection at 10:30. Checked in at 10:05. At 11:55, they told me they still hadn’t started the inspection. Then closed from 12-1! They didn’t get my car done until 1:35! Over 3 hours just to get an inspection on a car they just serviced a month ago. Horrible. They told me my appointment is only to “check in” but not when they will work on my car. I said the website says it is my service appointment time, not my check in time snd they blew me off. Just terrible.

Ive always had a great experience with shelor. Randy Marshall is a great guy and he explains everything and is very helpful.

Had a good experience at Shelor. Mike Jones was very helpful. He went out of his way to find the best car for us.

I was treated with kindness and Tom worked with me to get the best outcome for getting my car worked on

This was my first car purchase from a dealership and I must say it was a quick and painless process! I’ve heard horror stories about car salesmen and dealerships and all the headaches associated with the two. So I was skeptical about even attempting to purchase a car from a dealership of this size. But I found a car that I loved on their website and after inquiring online, their internet salesman, Carson, reached out. He was very nice and super helpful with any questions I had and even helped me schedule a test drive! When I got to lot I drove around until I found the car I had seen online. The info online was accurate as well as the photos! I was then approached by Richard Morgan who asked me all the right questions and was very quick to get the keys and send me on a test drive! Richard was absolutely fantastic and made this intimidating experience a memorable one! I decided to think about the purchase after the test drive and Richard was very understanding. He and I spoke on the phone for the next few days and we came to an agreement on the purchase price!!! He got all the necessary paperwork ready and even got my financing approved before I got off from work!!! I was in and out of the office in about an hour, with my new car!!! 5 star service! Highly recommend Richard, Carson and the whole Shelor team!! I can’t say enough good things about my experience! All my future vehicles will be purchased from Shelor Motor Mile!!

Great Experience! Ask for Bobby Vaught hands down, the absolute best sales representative there is. Nothing but honesty!

Shannon Smith did an excellent job helping me find the right vehicle then was extra helpful guiding me thru transferring my auto insurance.His guidance thru the whole process was exemplary!

I purchased a 2017 Jeep Wrangler from Shelor Motor Mile in November 2021. My wife and I were very pleased with the results of the purchase and the service Shelor provided over the next three years. We decided in the summer of 2024 that we were tired of the Jeep and decided to see what Shelor had to offer in the Toyota line of SUV’s. We visited Shelor Toyota and after working with the salesman on a trade, we purchased a new 2024 Highlander. Have been nothing but pleased with our purchase and the service at Shelor Toyota. We highly recommend this dealership.