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Joe Holland Chevrolet

(283 reviews)
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award

Reviews

(283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Holland Chevrolet from DealerRater.

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bought a used jeep wrangler there from tom who is a nice

bought a used jeep wrangler there from tom who is a nice guy but the car he sold me needed a lot of work that they were unaware of. found that out the hard way. bought it as is so looks like I'm forking out 900 bucks for new driveshaft and tie rod. So the pre sale inspection needs work. get your used car checked out at a local mechanic not there before you buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They don't want your business

I drove 90 minutes to get there, looked at vehicles for 30 minutes, another couple was out looking at vehicles. Nobody ever approached either of us to help, of ask if we needed assistance. I got tired and left. I called to see if they were even open. The lady said they haven't had that building open for a long time..the one beside the VW lot, with the Chevy trucks and Tesla out front has been closed down a long time? It looked open to me lots of cars out front. I was ready to purchase today, I'm sorry I was important enough to be your customer...oh well. Another company found me worthy to be a customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thee Greek Approves!

Great Service Department staff. Friendly and subject matter experts of their craft.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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NEver buy at JOe

If I could give no stars. I would. In July of last year purchased a buick enclave.. It was listed for 19,9, that is overpriced, however, i can work with it payment wise.. Car was priced with finance at 21, 9 I just paid for someone vacation.. after cost of warranty added in we owed 24,000 on car that blue books for maybe 11,0 So we cannot trade, we have tried 3 times, no one will take over loan nd new car , because of being 14,000 over in equity.. So what do I do? help me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Warranty on Volkswagen sucks

I love my Volkswagen . But the warranty doesn’t cover anything if y extended your warranty. Just want money and this place tore up my first Volkswagen. This will be my last Volkswagen.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Go to Any Other Dealership.

Management is totally incompetent. Employees are underpaid, overworked, and worn out. Mechanics are good but the customer service and etiquette are lacking in many ways. The manager is a miserable person that can't wait to retire. They care only about getting your money and forgetting you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (304) 744-1561 to discuss your concerns, as your satisfaction is of utmost importance to us.

Joe Holland Chevrolet

Chase Russell with Joe Holland Chevrolet was very helpful in my search for the perfect vehicle for me. Chase took the time to make sure I got the best deal possible and that I understood the vehicle I purchased and the financing I was getting. I would recommend Chase Russell at Joe Holland Chevrolet to all my family/friends who are seeking out a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We are enjoying our 2023 Silverado 2500 HD.

We are enjoying our 2023 Silverado 2500 HD. Our salesman Benny was friendly and very helpful to our needs. #Buywithbenny

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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New car!

Great customer service! I love my new 2023 Traverse! Benny did a great job! He made the process very easy and answered all my questions! #buywithbenny

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shady sales practices

I have a couple of complaints about Joe Holland Hyundai used car salesmen. I was there in March of 2023. I was looking at a 2015 Jeep Cherokee. They advertised the vehicle as having A/C. After driving it I noticed that the A/C was not working. I mentioned it to the salesman and they put it in the shop. It was checked out and it needed a compressor. After that when we were talking about the sales price of the vehicle they wanted to add the cost of the compressor and it’s installation to the price of the vehicle. I told them that was unfair because they had advertised the price of the vehicle including a workable A/C. Also it seems as if the check engine light was temporarily disabled while I drove the vehicle. Once I purchased it the light came on and I found the catalytic was going bad and it would need to be replaced. I do not think these practices are becoming to a top dealership like Joe Holland but I believe their salesmen are doing things the ownership are not aware of. Robert Phares

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (304) 744-1561 to discuss your concerns, as your satisfaction is of utmost importance to us.