Robert Horne Ford

I purchased a brand new 2026 Ford F-350 Dually diesel from Robert Horne Ford in Apache Junction, AZ on April 22, 2026. I worked directly with salesman Lemuel and sales manager Dedrick, and the transaction also included a trade-in of my 2026 Ford F-250 diesel. The vehicle was delivered to my home. I had requested walk-around photos and video prior to delivery, but none were provided. I did not inspect the truck in person before delivery due to this expectation being part of the purchase process. Upon delivery, I immediately noticed significant cosmetic issues with the exterior finish. The truck had heavy swirl marks, scratches, and widespread water spotting etched into the clear coat across multiple panels. There also appears to be improper detailing or buffing work, along with residue and contamination on several surfaces, including the bed area and chrome rear bumper. I contacted dealership management immediately after delivery. At first, I was told the dealership would resolve the issue. However, after obtaining independent repair estimates ranging from approximately $1,450 to $1,750, the dealership shifted to offering only in-house detailing correction instead of outside repair. I do not feel comfortable with that resolution given the condition the vehicle was delivered in. I am requesting that the dealership either authorize repair by an independent qualified paint correction specialist or provide reimbursement so the vehicle can be properly restored. I am sharing this experience so other buyers have a clear understanding of the situation.

The work performed took longer than quoted, was more expensive than expected, and most importantly...the "communication process" with the service department was terrible. The best part of my experience with Robert Horne Ford was having the ability to talk directly to the mechanic who performed the service. Andrew Chung did a fine job with replacing my turbocharger, and an even better job with explaining WHY it needed to be done! Andrew's knowledge and professionalism alone MAY gain my business back at Horne.

Iris Flores & the entire sales team at this dealership are fantastic. I would highly recommend this dealership to anyone, looking to purchase a vehicle.

Great Service, they truly came through with a good deal, after a rough start..great service from Lemuel and everyone..

If I could give negative stats I would. Completely rip off and manager is a crook yes you Logan

Buyer beware!! Dealer told me I could claim a $7,500 EV tax credit on my tax returns but then refused to register my purchase with the IRS as required so I could get my refund. I talked to them about it and they flat out refuse to do it. It doesn't cost them anything to do it. It makes zero sense why they wouldn't do it. They have no idea how to treat a customer and their D- BBB rating proves it. Stay away from this dealership!

EXCELLENT DEALER! I've been trading at Robert Horne Ford for nearly ten years. Their service department is excellent - very honest and accurate. I highly recommend them. I recently purchased a 2024 F-250 Super Duty from Robert Horne. I am very particular about the vehicles I purchase, so I sat down with Sales Manager Nick and began to spec out the vehicle I wanted. Nick was great at recommending things I hadn't thought about as well as telling me things he didn't think I really needed. From the initial meeting Nick and I went to Bruce who entered the info into the computer. Bruce was very thorough and made certain the final order was exactly what I wanted before sending it to Ford. The day the order was sent I met Justin (Internet Sales Manager) who became my "point man". He's an excellent sales professional. He stayed in touch with me throughout the building of my truck and gave me updates as to the progress. When the truck arrived at Robert Horne, Justin took charge of prepping it and overseeing that everything was as it should be. I really felt like he "had my back" during the whole process. Robert Horne never disappoints me. The staff is always friendly and seems genuinely happy with their jobs. A special "shout out" goes to the Custodian Lady who is always smiling and offers me a bottle of water whenever she sees me. She keeps the place immaculate too. I also want to mention Mike in the Parts Department. I wanted to order several things for the new truck and he was very helpful in finding the right items for me. Also, Ted, in the Finance Department, made what is usually a tedious chore a pleasant experience. Hats off to you, Ted. Nick and Justin make a good team. If you're in the market for a new vehicle, I strongly recommend you talk with either of them at Robert Horne.

We had one of the best experiences buying a car at Robert Horne Ford, 3400 S. Tomahawk Rd., Apache Junction, AZ. Bobby Spinks was our salesman, wonderful guy! Bobby was knowledgeable, prompt, patient and just a joy to work with!! This dealership and Bobby have our loyalty. We were really dreading looking for a car and it was absolutely a delight!!!

I traded in a vehicle previously purchased from this dealership in October…SIX months ago. For half a year I’ve been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow up. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

Promised "the Works" for $55 when I called for appointment. Said they couldn't do tire rotation because my lug nuts were "swollen"! What a scam! A service that was supposed to cost $60 ended up $92 and they didn't even rotate the tires or check the brakes. Absolutely would NOT recommend this dealership.