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Bill Kay Downers Grove Nissan

(2,625 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (630) 243-5846 (630) 243-5846
Used (630) 243-5864 (630) 243-5864
Service (630) 243-5830 (630) 243-5830

Reviews

(2,625 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Kay Downers Grove Nissan from DealerRater.

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I just traded my Pontiac 2007 G5 after owning her after

I just traded my Pontiac 2007 G5 after owning her after 18 years, I went to go see Stevie B, and what a wonderful experience I had with him and Nick and Carlos. I couldn't say enough from the time I walked in till I left I was treated like family. They walked me through the entire price and process. I would do it all over again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Could not get any answers to my questions about the

Could not get any answers to my questions about the vehicle. I kept getting several different answers has to if the car was still available. Would not contact them again!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're very sorry to hear about your experience and the confusion around the vehicle's availability. That’s not the level of service we aim to provide, and we appreciate taking the time to give us feedback because it helps us improve.

STEVE B.

STEVE B. Is very knowledgeable about the cars and how they perform whatever question you ask he answers it very quickly so you know he know his job thank you Mary Shealy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stevie B.

Stevie B., Tim and Randall were amazing and made my car buying experience seamless and pleasant. Stevie B. mentioned that he’ll treat you like a friend or family and that was absolutely true I felt at ease the entire time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience at this dealership and found the

I had a great experience at this dealership and found the vehicle I was looking for . Steve was very helpful .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had an excellent no pressure car buying experience for

I had an excellent no pressure car buying experience for the first time! It was a pleasure to work with Steve Berman, Larnell Pillow, Randall Caldwell and Justin Delgado. I would definitely go back to Bill Kay Nissan if I was in the market for another car and would recommend this dealership and salesman to my family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Professional and courteous staff!

Very Professional and courteous staff! I love my new car! We will be back again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome sales, got the deal done quick with no hassle and

Awesome sales, got the deal done quick with no hassle and no haggle, much appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank to Steve b, Larnell, and Randell for the assistance

Thank to Steve b, Larnell, and Randell for the assistance get me in my nee ride. The kids love it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tim the GM and Steve the Salesman are the best in the

Tim the GM and Steve the Salesman are the best in the business! I never been so impressed with a dealership and the way it's run. Steve is super Knowledgeable unlike anyone ! Super professional. Tim is super professional and helpful! These guys are the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.