Chapman Chrysler Jeep

Wasted my time, I left with a 2024 Cadillac xt4, I didn't want ext warranty because it had 13,00p miles, when I decided not to go through i was treated awful and I'm still waiting for my money they I put down to go back on my card. Second time BMW x3 55,000 so I'm aware of getting gap insurance and extended warranty, I signed contract with certain numbers and when my fiance came to sign the numbers changed, even though other dealerships didn't talk bad about the dealership itself they did advise me if I can get out of my contract to do so because some things I was explaining sounded illegal, I also talked to my Auntie that was there,smh and another customer I didn't explain my bad experience I've had, I just listened to them. I left items in the car I didn't take home that's going to spoil, backpack full of important documentation and to top it off I was told that I was 86 and I'm glad I had a witness with me to verify the treatment.. i suffer from anxiety, ocd, etc and I kept sayimg I didn't want a certain. Salesman because he was knew and every question I asked nobody knew and their main concern was to get signatures. I don't sign things that don't make sense, my information is incorrect, or I feel they are trying to feed me nonsense.. I called my brother in another state for advice, one of my cohort at a dealership in Cali, another where I purchased my Tesla because I know they weren't going to steer me wrong. I had a cosigner and ended up with another one that said wouldnt be effective. I got so many different answers from one Chapman on Sahara to the one on Autoshow mall, I'm a researcher, advocate so I do know how to use my voice.. The treatment there was horrific, since my credit was ran so many times, that's why we stayed.. At the end of the day I'm about customer service and the one that said they are refusing services from me don't have the authority to make that decision.. It's so much I can say, I even called the resolution. Specialist through capital one and I will be calling again after I rest because I've been dealing with Chapman since 7/7 -7/25 and just ended up with free rentals to say. I don't like how the numbers changed when my fiance came to sign and I advised him not to sign because I was told I signed the contract so it can't be changed so it is what it is, well my fiance didn't.. Somebody that's over the sales floor showed call me because I went up there asking g for Jay and ended up with the same 2 people I didn't want to do business with or get commission of my couns..

No appointment and Vince Thompson gets our vehicle in and out for service and recall. Thank You, Vince!

Vince Thompson goes above and beyond! He was very professional and always kept open communication. Thank You Again, Vince!

AVOID THIS DEALERSHIP, THEY LIE AND CHEAT AND DO NOT CARE WHO THEY HURT. My wife and I were looking for a specific truck, which we found at Chapman. When we were looking at the vehicle we were told by the salesperson, the finance director, the sales manger, and the service manger that the vehicle came with the balance of a 7 year 100,000 mile drive train warranty. We were told there was no paperwork needed for the warranty as the warranty is honored via the VIN number. We had to bring the truck in for service to a different dealer and were told there is no warranty on the vehicle. When we called Chapman we got "oh, I don't know what happened" and "let me check with the office". The sales amnager and salesperson never called us back .

My son and I have been working with the general manager for months on our deal and I have to say they are by far the worst. They run your credit and for weeks give you no answers or communication. Then waste your time to go up there only for the GM or the person you are told to see he can't even assist you. We were told we had an approval and to pick a car and when we did they ghosted us. Wasted credit inquires and time. We thought we were in good hands with the GM Alex Sobalvarro. Then he gets snappy when you ask him questions and talk by email. Well it shouldn't matter if you purchase from home or in person you guys wasted so many weeks and months of me and my son's time. How can you be a GM for a company despite you saying you don't have time to communicate and then tell us to come in and you are never there nor will you respond to our emails. Then the finance director is never there and the personal assistant Elan Ritter who was helping and is his right hand man to Alex won't even respond. No wonder you guys have terrible stars. I won't be purchasing or sending anyone to their location and I hope this review helps others who are going through the same thing.

This dealer is scamming and shady, they will find anyways to get over on you. My experience with them has been awful. They added ad ons that weren’t on the vehicles. Then I complained got half of the add on off but they required SWAT TRACKER 1000 extra turns out add ons aren’t a requirement by law. But they made it seem that way, after they took of everything but their illegally required SWAT ME add ons my payments went from 466 to 510. Turns out they made the interest higher to make that money back. They were nice until I complained then they rude and condescending and lying. My approval was done at a certain rate and approved as soon as I complained about being charged for something that wasn’t even on the vehicle days after I signed they made the rate higher. From my experience Chapman dodge jeep tries to scam you then retaliates when you bring up their scams. They have bad reviews. But on google there is either horrible reviews then a flood on good reviews that have a pattern and seem inorganic. What a scam!

Service department is top notch, sales not so much. I came in to buy a used car that I found on their website. We drove it, talked numbers, then asked about removing the “optionals” such as SWAT and REDD. Sales Rep explained that they were part of the price, and are listed on the website if you click the little i or go into price breakdown, and they could not be removed (even though they say optional?). Despite saying that we were going to walk, they still refused, so they didn’t get the sale from us. Don’t expect to get list price, look behind their buttons. Their list price, at least for us, was a lie.

DO NOT GO HERE. I’ve had 4 years of bad experiences, due to lease requirements needing to go back to this dealership. They will kiss your shoes to get you to buy, and laugh at you when it’s a lemon 4 months later. Please please please save yourself the tears, frustration, and getting laughed off the phone. Go anywhere else!

I took my Jeep gladiator to Chapman Chrysler Jeep for a coolant leak. They charge me $451 but didn't secure the hoses or proper Fix the issue. two days later it overheated again after being ignored the first time. I finally got a follow up and they wanted to charge over $750 for a more repairs. I ended up checking it myself and found the issue a leaking reservoir. I replaced it it myself for $60 and fix the problem. No other leaks. Poor communication sloppy work. And zero accountability I won't be back.

One-Star Review for Chapman Chrysler: A Nightmare Experience I wouldn’t wish my experience at Chapman Chrysler on my worst enemy. This dealership’s practices are not only unprofessional but borderline criminal. I was initially excited about purchasing a used truck from them, but the entire process turned into a complete disaster. First, they inexplicably nixed our deal agreement at the last minute, leaving me blindsided. When I understandably decided I no longer wanted to move forward with the purchase, their staff had the audacity to act upset, as if I was the one being unreasonable. Their customer service is an absolute joke—zero respect for the buyer. To make matters worse, they crashed my trade-in vehicle and had the nerve to deny any wrongdoing. They blatantly lied, claiming I brought the vehicle to them in that condition, despite it being in perfect shape when I handed it over. This level of dishonesty and lack of accountability is infuriating and, frankly, feels like something out of a scam operation. Chapman Chrysler’s shady tactics and complete disregard for integrity make them a dealership to avoid at all costs. Save yourself the headache and take your business elsewhere. I’m still dealing with the fallout from their incompetence and deceit. Absolutely deplorable.