Reviews
The service department is extremely slow. Each time I have come for basic service, with an appointment, it has taken HOURS. Today I have an appointment for 1:30 to have my tire checked as I had picked up a nail. I arrived at 1:14, checked in and the wait was on. At 4:23 I was finally told the nail was to close to the edge and could not plugged and I would have to get new tires, but of course they did not have my size tire in stock. It took 3 hours for them to look at the tire and deliver that information. Its crazy, but always like this. The service consultants are nice, no issue with customer service, but the wait times for basic issues with an appointment are just ridiculous. It like they are just over loaded with appointments/vehicles instead of making time for fewer cars each day. I know for me, I would prefer to have to wait for an appointment over a couple of days then to have to wait hours just to learn they are unable to fix my car.
The service department is extremely slow. Each time I have come for basic service, with an appointment, it has taken HOURS. Today I have an appointment for 1:30 to have my tire checked as I had picked up a nail. I arrived at 1:14, checked in and the wait was on. At 4:23 I was finally told the nail was to close to the edge and could not plugged and I would have to get new tires, but of course they did not have my size tire in stock. It took 3 hours for them to look at the tire and deliver that information. Its crazy, but always like this. The service consultants are nice, no issue with customer service, but the wait times for basic issues with an appointment are just ridiculous. It like they are just over loaded with appointments/vehicles instead of making time for fewer cars each day. I know for me, I would prefer to have to wait for an appointment over a couple of days then to have to wait hours just to learn they are unable to fix my car.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand your concerns regarding the time associated with your recent appointment at Modern Toyota, including the wait for the tire inspection and the update provided regarding the repair option. Our team also appreciates your positive feedback about the service consultants and the support you received during check-in. Please feel free to contact us directly if you would like to discuss your visit further. We are committed to improving clarity around service timelines and appointment coordination. Best, The Modern Toyota Team
Very professional and did everything that I asked kept me up to date on everything that was being done!
Very professional and did everything that I asked kept me up to date on everything that was being done!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you found our team at Modern Toyota to be professional and that you appreciated our communication throughout the process. Our team strives to keep our customers informed and satisfied and we hope to see you again soon! The Modern Toyota Team
Can trust that when I come here I will be taken care of every time!
Can trust that when I come here I will be taken care of every time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Derick! We’re thrilled to hear that you feel taken care of every time you visit Modern Toyota. Your trust means a lot to us, and we look forward to serving you again in the future! The Modern Toyota Team
I bought my RAV4 here and had an amazing experience. The process was smooth, transparent, and pressure-free. The team was incredibly helpful from start to finish. Highly recommend Modern Toyota!
I bought my RAV4 here and had an amazing experience. The process was smooth, transparent, and pressure-free. The team was incredibly helpful from start to finish. Highly recommend Modern Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience purchasing your Toyota RAV4 at Modern Toyota. Our team strives to provide a smooth and pressure-free process, and it's great to know we achieved that for you. We appreciate your recommendation and look forward to assisting you again in the future! The Modern Toyota Team
Friendly staff. Good location and facility. Dealership cares about environment. Staff is always eager to help and provide guidance.
Friendly staff. Good location and facility. Dealership cares about environment. Staff is always eager to help and provide guidance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our friendly staff and appreciated our commitment to the environment. At Modern Toyota, we strive to provide excellent service and support to all our customers. We look forward to welcoming you back next time! The Modern Toyota Team
Bought 2 cars from this dealership. Friendly and professional. Nick was my sales rep. Very personable. He goes out of his way to be helpful
Bought 2 cars from this dealership. Friendly and professional. Nick was my sales rep. Very personable. He goes out of his way to be helpful
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Nick is a very good sales rep. I financed part of the deal. When Bill asked me about extended warranty he put the cost into the monthly payment. I had to ask how much was the cost of the extended warranty by itself, I was initially apprehensive because of the cost. I decided to purchase the extended warranty for piece of mind. Just be more upfront with the price instead of burying it in the monthly payment
I had Nick as a sales rep and he was very personable with no high pressure sales. This is the second vehicle that I bought from Modern Toyota and have been pleased thus far
I had Nick as a sales rep and he was very personable with no high pressure sales. This is the second vehicle that I bought from Modern Toyota and have been pleased thus far
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Don! We’re glad to hear that you had a positive experience with Nick and that you appreciated the no-pressure sales approach. It’s great to know that you’re pleased with your second vehicle from Modern Toyota. We look forward to assisting you again in the future! The Modern Toyota Team
Very great customer service always make me feel welcomed and well taken care of. Like the refreshments!
Very great customer service always make me feel welcomed and well taken care of. Like the refreshments!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you always feel welcomed and well taken care of at Modern Toyota. Glad you enjoyed the refreshments as well! We appreciate your kind words and look forward to seeing you again soon. The Modern Toyota Team
Always very friendly, courteous and helpful. I've bought 3 vehicles from here for that reason. My maintenance is also always fast and efficient, even when I come in without an appointment
Always very friendly, courteous and helpful. I've bought 3 vehicles from here for that reason. My maintenance is also always fast and efficient, even when I come in without an appointment
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Miguel, thank you for your wonderful feedback! We’re happy to hear that your experiences at Modern Toyota have been consistently friendly and efficient. It’s great to know that you’ve chosen us for three vehicle purchases and that our maintenance team has been able to assist you effectively. We look forward to welcoming you again for your next visit! Best, The Modern Toyota Team
This dealership works fast and efficient. Before my appointments they call with updates. I ran behind schedule today and they took me as soon as I arrived.
This dealership works fast and efficient. Before my appointments they call with updates. I ran behind schedule today and they took me as soon as I arrived.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Precious! We’re thrilled to hear that you had a positive experience at Modern Toyota. Our team strives to provide fast and efficient service, and we appreciate your recognition of our efforts. We look forward to seeing you again soon! Best, The Modern Toyota Team