Reviews
Rich was an excellent salesman. We are so grateful for him and financial department.The experience was great.
Rich was an excellent salesman. We are so grateful for him and financial department.The experience was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Best of service from salesman to service to the best truck of performance and safety
Best of service from salesman to service to the best truck of performance and safety
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Denny! We’re thrilled to hear that you had a great experience with our team at Modern Toyota and that you’re enjoying your truck's performance and safety. We appreciate your feedback and look forward to seeing you again soon! Best, The Modern Toyota Team
Service great, sales not. Bought car, paid $3999. For extended maintenance & warranty. Includes oil changes, rotations, etc. first oil change “ we don't do free oil changes anymore”. Even though in writing. Don't believe a word finance guy says.
Service great, sales not. Bought car, paid $3999. For extended maintenance & warranty. Includes oil changes, rotations, etc. first oil change “ we don't do free oil changes anymore”. Even though in writing. Don't believe a word finance guy says.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Larry. We appreciate you sharing your experience with us regarding the extended maintenance and warranty on your vehicle. We value transparency and want to ensure that every aspect of your purchase meets your expectations. If you have further questions about your maintenance plan, please feel free to reach out to us at Modern Toyota directly. We are here to assist you. The Modern Toyota Team
I've been coming to Modern since I bought my car from them in 2016. Their service center has been good, but it is higher priced compared to local shops.
I've been coming to Modern since I bought my car from them in 2016. Their service center has been good, but it is higher priced compared to local shops.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your loyalty to Modern Toyota since 2016. We're glad to hear you have had a positive experience with our service center. Our team strives to provide quality service and ensure that our customers receive the best care for their vehicles. If you have any concerns about pricing, please feel free to reach out to us directly. We look forward to serving you again. The Modern Toyota Team
Chad Gordon did a great job tracking down a new RAV4 for us. Considered our needs and kept us informed of progress. He made the purchase process as painless as it could be. Highly recommend Chad and Modern Toyota. Thanks.
Chad Gordon did a great job tracking down a new RAV4 for us. Considered our needs and kept us informed of progress. He made the purchase process as painless as it could be. Highly recommend Chad and Modern Toyota. Thanks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We’re thrilled to hear that Chad provided you with excellent service while helping you find your new Toyota RAV4. It’s wonderful to know that he made the purchase process smooth for you. We appreciate your recommendation and look forward to assisting you again at Modern Toyota! Best, The Modern Toyota Team
Ginger and Reno were so good to us! Reno in service kept us posted on our car. Ginger, the service concierge, warmed my sandwich and tried to find the Golf Channel for me. They are the top reason why we do not dread our service visit.
Ginger and Reno were so good to us! Reno in service kept us posted on our car. Ginger, the service concierge, warmed my sandwich and tried to find the Golf Channel for me. They are the top reason why we do not dread our service visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review, Lynn! We’re glad to hear that Ginger and Reno provided such excellent service during your visit to Modern Toyota. It’s great to know that their efforts made your experience enjoyable and stress-free. We look forward to seeing you again for your next service visit! Best, The Modern Toyota Team
I’ve bought several cars from Modern and used their services exclusively. Great place to work with. Their are punctual, very considerate, professional and treat their customers with respect and care. Their facility is new and very clean I would recommend their organization to anyone
I’ve bought several cars from Modern and used their services exclusively. Great place to work with. Their are punctual, very considerate, professional and treat their customers with respect and care. Their facility is new and very clean I would recommend their organization to anyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your loyalty to Modern Toyota and are thrilled to hear about your positive experiences with our team. It’s great to know you find our facility welcoming and our service professional. Your recommendations mean a lot to us! We look forward to assisting you again in the future. Best, The Modern Toyota Team
Wonderful customer service, came in early and got taken care of quickly, very friendly staff.
Wonderful customer service, came in early and got taken care of quickly, very friendly staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re happy to hear you had a wonderful experience with our friendly staff at Modern Toyota. We appreciate you taking the time to share your feedback and look forward to seeing you again soon! The Modern Toyota Team
I have been to this dealer many times and just walked in for service. I was usually in and out in less than an hour. Today I made an appointment for routine service so I could be in and out quicker. Sad to say that I was there over an hour and fifteen minutes. So I guess it is better to walk in and not make an appointment
I have been to this dealer many times and just walked in for service. I was usually in and out in less than an hour. Today I made an appointment for routine service so I could be in and out quicker. Sad to say that I was there over an hour and fifteen minutes. So I guess it is better to walk in and not make an appointment
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your loyalty to Modern Toyota and understand your concerns regarding your recent experience with us. We strive to provide efficient service, and it's disappointing to hear that we didn't meet your expectations this time. Please feel free to reach out to us directly, as we are always looking for ways to improve and ensure your next visit is more in line with your previous experiences. We hope to see you again soon. The Modern Toyota Team
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem).
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem).
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that Steve was able to provide you with attentive service and clear communication regarding your tire issue during your visit to Modern Toyota. It's always our goal to keep our customers informed and comfortable. We appreciate you choosing us for your oil change and hope to see you again soon! Best, The Modern Toyota Team
Thank you for your kind words! We're glad to hear that Steve was able to provide you with attentive service and clear communication regarding your tire issue during your visit to Modern Toyota. It's always our goal to keep our customers informed and comfortable. We appreciate you choosing us for your oil change and hope to see you again soon! Best, The Modern Toyota Team