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I had my car repaired there in past and was amazed at the service . Fast forward and the excellence in service was A Michael was so kind and accommodating.... He truly went out of his way to explain repairs and kept in full contact with us . Very pleased !!!
Great experience. Steve, our Salesman and David the Sales Manager were very friendly and helpful. I feel like the only negative was the length of time... the whole process took waiting on the Finance Manager. It took over an hour to see her. She was very friendly and knowledgeable once we saw her and in her defense, I felt like it was a factory BMW glitch as it took most of our waiting time to finally receive a questionnaire on my phone to answer just a few short questions about how we planned to take care of the car. Again in her defense, most of it was caused by the ridiculous amount of paperwork required to purchase a car. We spent less time in a bank buying a house. It would have also been nice to be introduced to the Service Manager and Parts Manager with a quick tour of the Service Dept. We don?t even know where the Service and Parts Depts. are located. All in all, it was a very positive and nice experience in a lovely dealership. We would give our recommendation to others to purchase a vehicle there.
I purchased my first BMW X1 in July. I've had several different brands of cars and dealt with several dealerships. My experience with Flow BMW was the... best. My salesman John Roche was so easy to work with. He made my buying experience hassle free. Also, the service department goes above and beyond. When I took my car in for an issue with the windshield washer pump the service advisor noticed that I had regular maintenance that would be due within the next month. He also noticed that I live 40 minutes away. So he offered a loaner car so I could run errands while they did all the service and saved me another trip.
Great service Kenny Barnes knows how to treat a costumer thanks a lot. Facilities are very comfortable.
I have purchased over 40 new cars in my 75 years of life. I have never had a better experience than dealing with FLOW BMW of Winston Salem. More specifically,... Their service department is the best I have ever seen, More specifically, Ricky the service manager and Kenny my writer are just plain outstanding. I could go on for ten pages; however, i think that says it all.
I purchased a 2015 228i xDrive Convertible from Flow BMW in Winston-Salem, NC. Approximately 2 months later the DOT contacted me to say the vehicle's... title was not in my name, so I contacted Flow. Flow told me they knew there was a problem with the title, they had been trying to fix it for six months, and the car should not have been sold. In looking at my paperwork, I also noticed Flow BMW charged me $1,000 more for the car than the price it was advertised for. In an effort to correct the situation, Flow BMW's General Manager made specific promises to me, in writing via email, that he now refuses to honor. Just one more example that Flow BMW is not to be trusted. This experience shows Flow has unethical business practices and I would not recommend them to anyone.
Hello, Again I'm sorry this happened and extremely happy that we were able to get this resolved. Please don't hesitate to give me a call if I can ass...ist you with anything in the future. Jason Kernanen General Manager 336-324-2609
I have owned 7 BMW's over my life and just traded from a Porsche to my 4th M Series vehicle because I just like BMW's and the way they drive. This was... my second vehicle purchased from Flow and I will tell you the experience was excellent. I worked closely with a great sales person Larry Harris that was responsive, honest and made me feel like he was working as my advocate. I am a touch customer and know a lot about the mechanical aspects of all my vehicles and would ask detailed questions that needed shop foreman expertise. Larry always got right back to me and completed answered any questions that I had. I know that when I purchase from Flow that I will be getting a quality vehicle and be treated with integrity. I would recommend Flow to anyone looking to purchase new or used BMW in the area!
I got the appointment for an active suspension car 4 wheel alignment and tire rotation and balance on a 20 minute notice. 2hours later I drove out with... my car feeling like new. Excellent customer service in a great facility. Better rates than at any other dealer or non dealer import specialty shop in the region.
Very pleasant experience. Done right. as promised on time.
BMW Service Department provided outstanding service as they always do. The service representatives are always friendly, helpful, and know us on a first... name basis. We value their expertise and their knowledge.