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I have purchased over 40 new cars in my 75 years of life. I have never had a better experience than dealing with FLOW BMW of Winston Salem. More specifically,... Their service department is the best I have ever seen, More specifically, Ricky the service manager and Kenny my writer are just plain outstanding. I could go on for ten pages; however, i think that says it all.
I purchased a 2015 228i xDrive Convertible from Flow BMW in Winston-Salem, NC. Approximately 2 months later the DOT contacted me to say the vehicle's... title was not in my name, so I contacted Flow. Flow told me they knew there was a problem with the title, they had been trying to fix it for six months, and the car should not have been sold. In looking at my paperwork, I also noticed Flow BMW charged me $1,000 more for the car than the price it was advertised for. In an effort to correct the situation, Flow BMW's General Manager made specific promises to me, in writing via email, that he now refuses to honor. Just one more example that Flow BMW is not to be trusted. This experience shows Flow has unethical business practices and I would not recommend them to anyone.
Hello, Again I'm sorry this happened and extremely happy that we were able to get this resolved. Please don't hesitate to give me a call if I can ass...ist you with anything in the future. Jason Kernanen General Manager 336-324-2609
I purchased my first BMW X1 in July. I've had several different brands of cars and dealt with several dealerships. My experience with Flow BMW was the... best. My salesman John Roche was so easy to work with. He made my buying experience hassle free. Also, the service department goes above and beyond. When I took my car in for an issue with the windshield washer pump the service advisor noticed that I had regular maintenance that would be due within the next month. He also noticed that I live 40 minutes away. So he offered a loaner car so I could run errands while they did all the service and saved me another trip.
I have owned 7 BMW's over my life and just traded from a Porsche to my 4th M Series vehicle because I just like BMW's and the way they drive. This was... my second vehicle purchased from Flow and I will tell you the experience was excellent. I worked closely with a great sales person Larry Harris that was responsive, honest and made me feel like he was working as my advocate. I am a touch customer and know a lot about the mechanical aspects of all my vehicles and would ask detailed questions that needed shop foreman expertise. Larry always got right back to me and completed answered any questions that I had. I know that when I purchase from Flow that I will be getting a quality vehicle and be treated with integrity. I would recommend Flow to anyone looking to purchase new or used BMW in the area!
I got the appointment for an active suspension car 4 wheel alignment and tire rotation and balance on a 20 minute notice. 2hours later I drove out with... my car feeling like new. Excellent customer service in a great facility. Better rates than at any other dealer or non dealer import specialty shop in the region.
Very pleasant experience. Done right. as promised on time.
BMW Service Department provided outstanding service as they always do. The service representatives are always friendly, helpful, and know us on a first... name basis. We value their expertise and their knowledge.
David was my salesman. He has a great deal of patience because I became indecisive once I found out the car I wanted was lacking amenities that I have... became accustomed to. Mike made sure I was taken care when David was not available. I was very satisfied with the services I received. Dr. Nixon
Excellent. Had me in and out in less then 30 minutes with great conplimtary snacks and coffe.
Flow BMW really came through in the clutch. I have always taken my 328i to them When I lived in Winston Salem. It looks like before I relocated to Cary... in July, my brake pads that were put on by flow in June were placed on some not so good front rotors. Well fast forward to now and my car feels like a rocket ship when braking. Increased vibration and shaking. Took it to the local BMW in my new city and they told me to call flow. Spoke with the service manager and my car was repaired the next day and I couldn’t be happier. Thank you flow for sticking by your slogan of providing quality and honest car services.