First Team Honda Hours
At First Team Honda (Home of the Lifetime Warranty)Chesapeake VA, we do our best to make sure you receive nothing but the best in customer service. Whether you are buying a new Honda, used car, or are getting your tires rotated or transmission serviced, the staff at First Team Honda makes sure your experience is one that will keep you coming back. Feel free to browse through our inventory or stop by our dealership. If you have any questions, do not hesitate to contact us.
From all of us here at First Team Honda, we look forward to seeing you soon!
"YOU FIRST! and WE MEAN IT!"
Oil, Filter Change
Wheel Alignment (RWD)
The sales team is great! The service department is horrible. No more than 3 months after I purchased a new vehicle my radio started to occasionally stop... working. I have videos when my radio randomly turn off. The dealership refuse to fix the problem because it works when it's in the shop. The service manager and Honda told me in order for them to fix it, it must happen all the time. I will never purchase another Honda and I will never purchase a vehicle from First Team.
Hello Christina, We apologize that you have experienced this issue. We have forwarded your concerns over to our management staff for them to review... your concerns.
Don't go here! Called Sat at 2:40pm asked if could do inspections. Told yes by service on phone then arrived 10 minutes later & told by Dylan... (young & nonhelpful) can't do it. Told me those phone calls handled by a third party so got bad info. That sounds like crap to me. That's real nice cannot even talk to the dealership's service dept. directly! Not very helpful!
Hello Celtics1. We apologize that you've experienced this with our service department. We take feedback like this very seriously and will be re...viewing your comments with our management staff. Please feel free to contact our service manager if you need anything in the future.
We have bought a couple vehicles from Rick over the years and he has always been there to provide whatever service/information was needed in an expeditious... manner. He does not hesitate to go the extra mile for the customer which is why we continue to return to First Team Honda to purchase our vehicles. Want to take this opportunity to say THANK YOU VERY MUCH RICK FOR ALL YOU DO FOR US!!!!!!!!!!!!
Thank you Mr. Zalas for the great review about our salesman, Rick Riddle. We appreciate your kind words and home that you are still enjoying your veh...icles!
Saw a vehicle I fell for on their web site; visited their lot; test drove the vehicle; sales man was aware I was in the market in buying a vehicle; refused... to negotiate to a price I was asking for ( very reasonable negotiating asking price in my behalf ) made him aware I do have other dealerships parties interested in my SUV market, immediately the sales representative changed his salesmanship behavior and refused to further pursue reaching deal with me. I did let him know if that particular SUV price ever dropped to please notify me. I never got that phone call nor even an email. Of course the car got sold from right underneath me and back to square one I go!! The whole experience made me so mad, I almost gave up on buying a vehicle! I expected a pleasant experience with them, that turned out to be a real upsetting one. Ugh!!
Hello Wendy. We apologize that you had this experience with our sales department. Thank you for bringing this to our attention and we will be review...ing your feedback with our management staff.
Rick Riddle is the top salesman in our opinions. We have bought 5 hondas in the past 7 years, 3 of those were in a years time. We have a 2016 CRV and a... 2017 Ridgeline. But i must say if it wasnt for Diane Johnson in the service dept we wouldnt be buying from there. Diane has gone above and beyond to make the service pleasurable. She has a very good attutude and always friendly. KEEP UP THE EXCELLENT WORK DIANE and RICK!!
Thank you so much for the 5-star review Laura!! It's always nice to hear from our satisfied customers! We'll be sure to pass this along to Rick and ...Diane! Sincerely, First Team Honda
I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager Mark B. are such a dynamic team! Great atmosphere,... great company, smooth transactions, and great price. Thank you!!!
Came as a reference I will definitely recommend the favor. Cut and dry. Easy to work with. Great experience
I contacted them and set an appointment for later that day. I drove 30 miles to look at the vehicle only to find out they sold it the day before. The appointment... scheduler never checked to see if it was still available. But checked with me twice to make sure I was going to keep the appointment. Extremely dissatisfied.
Thank you for providing the great service you have all these years with not only my Honda CRX back in 96 but all my vehicles I have owned since then. Because... you have been so good to me all these years, I don't know what it's like anywhere else. The pick up shuttle is a huge convenience!!
I am very much pleased with my experience with First Team Honda. I talked with the Justin over the phone after looking at the website. He was very helpful.... Then I decided to come by and was Helped by Michael. He did not put any pressure on me just confirmed my previous research. Even though I did not buy from Honda I was sold on the First Team experience.So, I came back to First Team the following week;but this time it was First Team Toyota. Mrs. Clarence Johnson continued that great, low pressure customer service. I found a beautiful gently used Toyota Camry. First Team is awesome! With the lifetime warranty on engine and power train on certified vehicles and great sales people,why would anyone buy somewhere else?
Woohoo! Thank you for your kind words and most of all, thank you for the trust you placed in First Team!! We certainly hope you are enjoying your ne...w vehicle!!