Reviews
This is a really good dealership. Pate was a great salesman and Hannah was a great finance manager. I was skeptical in the beginning but they both came through on what they said they were going to. Hannah actually got us a better rate than my own credit union financing at the dealer and when I say “better” I mean 5.5% better. I didn’t believe her but was proven wrong in the end. I recommend them very highly. Both were very professional even when I wasn’t. Let’s just say I provided some good training material for “de-escalation” techniques during my lapse in professionalism and overall douchiness. I’ll have no issue going back there to buy again. Honestly, I would prefer to buy from here only actually. They’re honest.
This is a really good dealership. Pate was a great salesman and Hannah was a great finance manager. I was skeptical in the beginning but they both came through on what they said they were going to. Hannah actually got us a better rate than my own credit union financing at the dealer and when I say “better” I mean 5.5% better. I didn’t believe her but was proven wrong in the end. I recommend them very highly. Both were very professional even when I wasn’t. Let’s just say I provided some good training material for “de-escalation” techniques during my lapse in professionalism and overall douchiness. I’ll have no issue going back there to buy again. Honestly, I would prefer to buy from here only actually. They’re honest.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your fantastic review! We’re glad Pate and Hannah made your experience positive at Performance Lexus Northern Kentucky. We appreciate your patience and can't wait to assist you again in the future!
Prompt and friendly. Service department efficient and professional. Substantial damages repaired in two days. The Lexus was returned spotless. One of the best of the best.
Prompt and friendly. Service department efficient and professional. Substantial damages repaired in two days. The Lexus was returned spotless. One of the best of the best.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for choosing Performance Lexus Northern Kentucky and for sharing your excellent feedback about our Service Team. We are thrilled to have you as one of our loyal customers!
From the time I met my sales rep it was very good experience. I will definitely stick with this dealership and I live in another state but when you know you know and now I know
From the time I met my sales rep it was very good experience. I will definitely stick with this dealership and I live in another state but when you know you know and now I know
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, thank you for the amazing review! We appreciate you traveling to Performance Lexus Northern Kentucky and we are grateful for your support. We'll see you next time!
Sales person and entire team were very nice, open and honest. My entire experience was very positive.
Sales person and entire team were very nice, open and honest. My entire experience was very positive.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rao, we're delighted to hear you had a positive experience with our team at Performance Lexus Northern Kentucky. We appreciate your feedback and look forward to serving you again in the future! Safe travels!
Lexus treats its customers the way I expect to be treated. I always say you get what you pay for. Justin and Michael put a tool in my car that was missing when I got the car. All in all I love my car and this dealership. I will always lease a Lexus.
Lexus treats its customers the way I expect to be treated. I always say you get what you pay for. Justin and Michael put a tool in my car that was missing when I got the car. All in all I love my car and this dealership. I will always lease a Lexus.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you so much for putting your trust in Performance Lexus Northern Kentucky! We're so glad to hear you had a great experience with Justin and Michael. We wish you many miles of safe and smooth driving!
Excellent service, above and beyond expectations. Informed throughout the service. I don’t recall names of each person but each was well informed, friendly and professional.
Excellent service, above and beyond expectations. Informed throughout the service. I don’t recall names of each person but each was well informed, friendly and professional.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Performance Lexus Northern Kentucky, and for sharing your thoughtful feedback about our team. We're happy we could exceed your expectations! See you next time!
Our service advisor , Holly, was amazing. She is a delight to work with. Her knowledge and expertise exceeds expectations. Never experienced a dealership that treats you better than this one.
Our service advisor , Holly, was amazing. She is a delight to work with. Her knowledge and expertise exceeds expectations. Never experienced a dealership that treats you better than this one.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
GW, your feedback has made our day! We're thrilled to hear you had a positive experience with Holly and the team. Thank you for choosing Performance Lexus Northern Kentucky and sharing your five-star review!
Our experience with Ryan and his team was great. Things went smooth and relatively quick for a trade in and a purchase. Now comes the hard part of figuring out all the features, so we will be back soon 😊
Our experience with Ryan and his team was great. Things went smooth and relatively quick for a trade in and a purchase. Now comes the hard part of figuring out all the features, so we will be back soon 😊
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mike and Kim, for choosing Performance Lexus Northern Kentucky and for your thoughtful review! We look forward to assisting you and making sure you are enjoying all of the features of your vehicle!
Lori and Andrew great! Andrew was phenomenal!! Andrew spent a lot of time detailing our vehicle! He stayed well beyond closing hours! He is a true asset to the dealership!
Lori and Andrew great! Andrew was phenomenal!! Andrew spent a lot of time detailing our vehicle! He stayed well beyond closing hours! He is a true asset to the dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your fabulous five-star review of Lori and Andrew! We're so glad they went above and beyond to ensure you had an incredible experience at Performance Lexus Northern Kentucky. We will share your kind feedback with them.
I had an excellent experience purchasing my 2026 Lexus UX 300h. Even though I live in Illinois and the dealership is in Kentucky, the entire process was smooth and easy from start to finish. March Welch was a great salesman. He was knowledgeable, professional and easy to work with. Michael Miglio was also very helpful throughout the process and a pleasure to work with. I really appreciated their communication and willingness to make everything as convenient as possible. I would definitely recommend Mark, Michael, and the dealership to anyone looking for a great car buying experience.
I had an excellent experience purchasing my 2026 Lexus UX 300h. Even though I live in Illinois and the dealership is in Kentucky, the entire process was smooth and easy from start to finish. March Welch was a great salesman. He was knowledgeable, professional and easy to work with. Michael Miglio was also very helpful throughout the process and a pleasure to work with. I really appreciated their communication and willingness to make everything as convenient as possible. I would definitely recommend Mark, Michael, and the dealership to anyone looking for a great car buying experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Debbie, thank you for sharing your experience! We love hearing how helpful March and Michael were during your visit, and that even from afar, your process with us went smoothly. Congrats on your 2026 Lexus UX 300h! - Performance Lexus Northern Kentucky