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Performance Lexus Rivercenter

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Performance Lexus Rivercenter Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2002

Welcome to Performance Lexus Rivercenter!

...



Performance Lexus Rivercenter is Northern Kentucky and Greater Cincinnati's Lexus Elite dealership. Our philosophy is simple and clear: our guests and employees are treated with respect and honesty, and our marvelous facility was built around the idea of indulging our clients, including our award-winning Lexus lounge.
I would like to extend to you my personal invitation to visit our facility in Covington, Kentucky, so you may experience for yourself our "Lexus Way of Living".

We hope to see you soon.

"Count on Performance To Put A Smile On Your Face!"

Service

Tire Rotation

$24.95

Wheel Alignment (4WD)

$114.95

Wheel Alignment (AWD)

$114.95

New Brake Pads/Shoes (Rear)

$199

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
329 lifetime reviews. Includes reviews of Performance Lexus Rivercenter from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 3, 2019

    Nikki Leper Patient, professional, honest Only sales person that I felt was really on my side Good/fair deal on new rx450h My benchmark for auto sales...

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nikki Leper

    Internet Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 30, 2019

    Lexus river center and Dave absolutely nailed it. we were in and out in an hour! Highest levels of sales quality I have experienced when buying a car.

    Not Applicable
    Customer Service
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Ritchey

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    July 29, 2019

    Phil Booth was professional, courteous and knowledgeable. He took the time to set up my BlueTooth, went over a few other items on the car. Jason in finance... was also very helpful. It was a pleasure to work with both of them . Kelly at the sales desk was pleasant and friendly. They all made the buying process smooth and easy. This was a great experience. Thanks to all.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phil Booth

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    June 26, 2019

    Stopped in for oil change without an appointment. Was promptly greeted by Walker Goins who took excellent care of me. Was informed that I needed a new... battery which was taken care of at the same time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Massey

    Service Advisor

    NOT RATED

    Justin Lyman

    Service Manager

    NOT RATED

    Phil Booth

    Sales Consultant

    NOT RATED

    Kate Funke

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    June 3, 2019

    I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO... A NUMBER OF OTHER DEALERSHIPS IN WHICH NO ONE EVER FOLLOWED THROUGH. IF THEY DID IT WAS 1 TO 2 WEEKS LATER. I CONTACTED NICOLE LEPER (INTERNET SALES) VIA EMAIL AND SHE GOT BACK WITH ME IMMEDIATELY. SHE WAS AN ABSOLUTE JOY TO WORK WITH AS WELL AS EXTREMELY KNOWLEDGEABLE. HONESTLY I HAVE BEEN BUYING AND LEASING CARS MY ENTIRE LIFE AND I HAVE NEVER BEEN AS IMPRESSED AS I WAS WITH NICOLE. SHE IS A JEWEL IN THE DEALERSHIP'S CROWN. KEVIN HITCHCOCK IN FINANCING DESERVES RECOGNITION AS WELL. HE IS FRIENDLY AS WELL AS KNOWLEDGEABLE AND THOROUGH! I PLAN TO BE A LEXUS CUSTOMER FOR LIFE-AND BELIEVE ME I HAVE WORKED WITH CADILLAC, MERCEDES, VOLKSWAGEN & GM.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nikki Leper

    Internet Sales Consultant

    NOT RATED

  • 1.0 out of 5
    March 24, 2019

    I had my Lexus serviced recently. I assumed that things would be taken care of given the price and reputation. However, when I got home and looked at the... services performed, it was very poor. First, they didn't lock the cover for the fuse box, it was hanging out and I was surprised that it didn't fall off on the drive home. I wanted to make sure that they looked at the engine air filter since this should have been checked if it needs to be changed. When I looked at the air filter it was really dusty and had a bunch of debris. They should have changed it but instead, I had to replace it. Looks like they have not even checked it. It makes me wonder what else was done incorrectly since these are basic things I know how to check. I would think twice before I take my car for service here. Further, I didn't receive an itemized service report detailing the services and information about my car that I get from my Toyota service center.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Kevin S., I just read your review and I would love to have some more information on this. If you could PLEASE contact me so I can get to the... bottom of this and get this resolved. Thank you! Justin Lyman Service Manager Lexus RiverCenter 859.547.5360

  • 1.0 out of 5
    March 24, 2019

    We were managed to resolve the issue. Hope this helps you to better serve the other customers. Thanks for promptly reply to the review and trying to address... the issue.

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What more information you need?


    Worked with:
    Matt Begelt

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    March 22, 2019

    AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the car... back Lexus where it was installed. There inspection revealed a deficiency in the charge , but the battery with a full charge, would perform normally. Lexus did the full charge and assured me that the car should perform normally.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Massey

    Service Advisor

    NOT RATED

    Bob Snyder

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    March 18, 2019

    Love this dealership - especially my sales rep Dave Ritchie, Mike Masse, Asst. Service Manager and Sean Wolber, the tech guru. They make buying a car... anywhere else impossible.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2019

    High level of professionalism, made me fell at home. Maintenance performed in the, i was told. They even offered me a vehicle, if i had to leave. Great... job

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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