Reviews
Absolutely love it, wouldn't take my car no other place. Benjamin helps me out so much he did not give me anything I did not need, I really appreciate that.
Absolutely love it, wouldn't take my car no other place. Benjamin helps me out so much he did not give me anything I did not need, I really appreciate that.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your loyalty and praise of Benjamin and our team, Stephanie! We truly appreciate it, and hope to welcome you back to Performance Lexus Northern Kentucky down the road.
Great staff, great service. I use only this dealership for sales and service of my Lexus for 13 years
Great staff, great service. I use only this dealership for sales and service of my Lexus for 13 years
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Performance Lexus Northern Kentucky for 13 years, Susan! We truly appreciate your continued support! See you next time!
Had do drive 90 miles because they had a car that I wanted but is rather hard to find. Memorial day late afternoon when I arrived. They all probably wanted to close up and go grill some hot dogs but Andrew took great care of me anyway. Also Michael, the used car manager, did me a kindness by reducing the price of the car by what they would have spent reconditioning it, so that I could take it home that afternoon. Nice. Hannah got me in and out of the finance office in 10 minutes. Lastly, never thought I'd ever actually see a Lexus LFA in person, but there it was in the showroom. That was worth the drive alone. (If you don't know what an LFA is, then this will mean nothing to you. If you DO...then you know what I'm talking about.) Good experience and I am absolutely thrilled with the car I bought. Thank you all.
Had do drive 90 miles because they had a car that I wanted but is rather hard to find. Memorial day late afternoon when I arrived. They all probably wanted to close up and go grill some hot dogs but Andrew took great care of me anyway. Also Michael, the used car manager, did me a kindness by reducing the price of the car by what they would have spent reconditioning it, so that I could take it home that afternoon. Nice. Hannah got me in and out of the finance office in 10 minutes. Lastly, never thought I'd ever actually see a Lexus LFA in person, but there it was in the showroom. That was worth the drive alone. (If you don't know what an LFA is, then this will mean nothing to you. If you DO...then you know what I'm talking about.) Good experience and I am absolutely thrilled with the car I bought. Thank you all.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Dr. Eckelberg, thank you for sharing your experience working with Andrew and Michael! We hope you continue to love your car. See you next time at Performance Lexus Northern Kentucky! Safe travels!
Kevin was our sales person. He was patient, kind and helpful. The dealership was modern with a comfortable stocked lounge. Other dealership personnel were courtesy and informative.
Kevin was our sales person. He was patient, kind and helpful. The dealership was modern with a comfortable stocked lounge. Other dealership personnel were courtesy and informative.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy, we're delighted to hear that Kevin and the rest of our team made your visit so enjoyable! Thank you for choosing Performance Lexus Northern Kentucky and for sharing your positive feedback.
When you come in for service Emma and others were very polite and respectful. I was told how much each service would cost and no service was completed without my approval.
When you come in for service Emma and others were very polite and respectful. I was told how much each service would cost and no service was completed without my approval.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Carolyn! We're glad to hear Emma and the team made your service experience smooth and transparent at Performance Lexus Northern Kentucky. We hope to see you again down the road!
Received good, professional service. Demonstrated concern for customer. Allowed customer to make needed service decisions once recommendations were made
Received good, professional service. Demonstrated concern for customer. Allowed customer to make needed service decisions once recommendations were made
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bonnie, knowing you felt informed and supported by our team made our day! Thank you for choosing Performance Lexus Northern Kentucky and sharing your experience. Drive safely!
I had a really positive experience, Anton was outstanding! He and his team provided great service. Ryan was especially helpful with all the paperwork. Most satisfied, will be returning…
I had a really positive experience, Anton was outstanding! He and his team provided great service. Ryan was especially helpful with all the paperwork. Most satisfied, will be returning…
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bill! We are so grateful for your business and your fantastic review! It's wonderful to hear that Anton, Ryan, and the whole team made your experience so seamless. Thank you for choosing Performance Lexus Northern Kentucky. We can't wait to welcome you back!
Superior service from Pate Faulkner. Simple, straight-forward, no pressure. Highly recommend Pate and Performance.
Superior service from Pate Faulkner. Simple, straight-forward, no pressure. Highly recommend Pate and Performance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing feedback, H! We'll be sure to pass your kudos along to Pate. We look forward to assisting you again at Performance Lexus Northern Kentucky!
We had the best experience yesterday buying the RX 350 Lexus. And we had the best salesman Mark. He went above and beyond to help us find the right car. Thank you again for all your help! We love the car.
We had the best experience yesterday buying the RX 350 Lexus. And we had the best salesman Mark. He went above and beyond to help us find the right car. Thank you again for all your help! We love the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patty, congratulations on your new Lexus RX 350! We are so happy Mark and the team made your experience so smooth and enjoyable. Thanks from all of us at Performance Lexus Northern Kentucky!
The entire staff made the visit very pleasing. Nothing but the greatest review. Dean was very accommodating and Kelly made sure the whole experience was good.
The entire staff made the visit very pleasing. Nothing but the greatest review. Dean was very accommodating and Kelly made sure the whole experience was good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Performance Lexus Northern Kentucky with your business! We will pass your appreciation along to Dean and Kelly. We hope to welcome you back next time.