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Classic Ford

(691 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2015 consumer dealer award
New (855) 368-5581 (855) 368-5581
Used (855) 358-3386 (855) 358-3386
Service (877) 821-9451 (877) 821-9451

Reviews

(691 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Ford from DealerRater.

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Classic Ford Lincoln was the best car dealership I have...

Classic Ford Lincoln was the best car dealership I have been to. They treat you with respect and do not push you into any car. They listen and answer any and every question you have, The customer service is EXCELLENT. If you are in need of a new or used car , I recommend asking for Sidney or Cassandra . Classic Ford Lincoln beats the other dealerships hands down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

My experience with Classic Ford of Smithfield was good....

My experience with Classic Ford of Smithfield was good. Customer service was good and my monthly payments are somewhat around the price I was looking for. My only complaint is that I recently found out that I would have to pay property taxes on the car in order to get my sticker for my tags. Now it may not be required by law for the dealership to inform the customer (me) that the law has changed, but it would be good customer service to inform your future buyers that in a few weeks they will have to pay property taxes on their new purchase in order to get their sticker. That way they can be prepared to pay $265. To me it just seems like a little deception was involve and because of that I am highly dissatisfied. All I'm saying is that I could have been informed by someone at the dealership about the property taxes and tags.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My father and I were in getting his truck washed and as...

My father and I were in getting his truck washed and as we were waiting we just started looking around. Lewis came out to talk to us and I ended up bringing my car up and leaving with a Brand New Ford Focus Titanium. Lewis was friendly, he did not push anything on me, and he was very knowledgeable on the cars I looked at. I give him two thumbs up and would come back to him anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Folks at this dealership are very friendly and easy to...

Folks at this dealership are very friendly and easy to work with it was a very good experience. I would recommend this dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I must say it was my second purchase of a vehicle ( 2010...

I must say it was my second purchase of a vehicle ( 2010 Ford Taurus ) and Now a 2014 Ford Escape ! Both times the experience was very good ! I would highly recommend Classic Ford ! I also have been having my car service there, and they are very good also ! Thank You So much ! Philip Kendall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went in to Classic Ford in Smithfield, NC looking for a...

I went in to Classic Ford in Smithfield, NC looking for a new mustang. Ms Dickens worked with me and found the exact vehicle I wanted. They found a vehicle on another lot out of state and got it to me very quickly. I am very pleased with my 2014 GT and my decision to go to Classic Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

In all the years of purchasing vehicles, Classic Ford...

In all the years of purchasing vehicles, Classic Ford ranks near the top of our list. From the initial contact of walking on the lot to the final signing of papers, each and every team member we met were friendly, courteous, and made you feel more than just a "sale". Lewis was extremely helpful and remained patient with us as we made our decision. Along the way there were a few gltiches, no fault of the dealerships, and through it all the entire team, from Lewis our salesman, to the finance officer, and the Sales Manager, Jamal, they worked very hard making the transaction as smooth as possible. They worked with getting the best price possible for us, while delivering a terrific vehicle. We will definitely recommend Lewis and the Classic Ford team to anyone we know is seeking to purchase a new vehicle. Thank you Classic Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was completely satisfied with James who assisted me in...

I was completely satisfied with James who assisted me in my purchase. He made an indelible impression and I will recommend others to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They treat you like family. Lewis Allen was the most...

They treat you like family. Lewis Allen was the most honest salesman that I have ever dealt with!!! Will definitely refer everyone to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My buying experience at Classic Ford of Smithfield was...

My buying experience at Classic Ford of Smithfield was very positive. We gave the sales person (Lewis Allen) our financial perimeters and he went to work trying to stay within our means, never making us feel that we should settle for something outside our budget because the dealership was coming down to try to meet us "half way". Lewis shot us the straight numbers and never made us feel uncomfortable during the process. The final outcome was a reasonable monthly payment on the kind of vehicle I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.