Reviews
Service was great drop my car here and was ready in the
Service was great drop my car here and was ready in the same day even wash my car which it was great I like dealing with this dealer here in San Jose
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We were treated like royalty and could not expect better
We were treated like royalty and could not expect better treatment or service from anyone. Excellent!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This particular Mercedes Benz dealer is a very excellent
This particular Mercedes Benz dealer is a very excellent place to purchase a car. All the staffs are very friendly, care, kind and helpful. Especially Mo Hawari. When we tested drive the car, he was very thoroughly explained all the safety feature on the car. We definitely will buy our next car with him and refer all our family and friend to him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Sales person was greetful and was not pushy.
Sales person was greetful and was not pushy. Was able to get a deal done structured to my needs
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ron, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I am extremely satisfied with the service here so far.
I am extremely satisfied with the service here so far. Marina was my sales associate, and she went above and beyond to get me the car I liked most. The interactions with the sales and financial managers were also very smooth and helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ishtiyaque, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
San Jose has only dealerships that sell cars.
San Jose has only dealerships that sell cars. I drove from Pleasanton, CA, to San Jose (40 miles). Connected Pleasanton was unable to find the car I wanted, and Fremont never responded, even though I went to the dealership in person. San Jose doesn't have the car I want either, but I keep trying to find one.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
My service advisor, Anthony, is the absolute best.
My service advisor, Anthony, is the absolute best. He defines what great service is and goes above and beyond every time!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
My purchase of my Benz was flawless.
My purchase of my Benz was flawless. I'm very pleased with how little time it took
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
My experience with this dealership is probably the worst
My experience with this dealership is probably the worst i ever had. I had a confirmed appointment for a test drive, but was left waiting 1–1.5 hours with 1 or 2 follow-ups in between, and eventually the test drive never happened which is highly disrespectful of one's time. The dealership also has one of the higest markups in the area for some applicable model, making it clear they prioritize profit over service. Also, they never got back to me with my trade-in appraisal amount. I won’t be returning to them at all for any future car needs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Alan, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I would never buy another Mercedes from this dealership.
I would never buy another Mercedes from this dealership. Sold me a car still with factory warranty as well as CPO with the front bumper having damage costing me $1200 to repair!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
The GM knew exactly what was happening with this purchase and decided to do nothing regarding the bumper and other issues. I will discuss this further with MBUSA in hopes of resolving this matter. Selling me a car that they CPO’d with a damaged bumper is totally unexceptionable and inexcusable. I have been buying Mercedes Benz for almost 50 years.