Mercedes-Benz of San Jose

Sales person was greetful and was not pushy. Was able to get a deal done structured to my needs

I am extremely satisfied with the service here so far. Marina was my sales associate, and she went above and beyond to get me the car I liked most. The interactions with the sales and financial managers were also very smooth and helpful.

San Jose has only dealerships that sell cars. I drove from Pleasanton, CA, to San Jose (40 miles). Connected Pleasanton was unable to find the car I wanted, and Fremont never responded, even though I went to the dealership in person. San Jose doesn't have the car I want either, but I keep trying to find one.

My service advisor, Anthony, is the absolute best. He defines what great service is and goes above and beyond every time!

My purchase of my Benz was flawless. I'm very pleased with how little time it took

My experience with this dealership is probably the worst i ever had. I had a confirmed appointment for a test drive, but was left waiting 1–1.5 hours with 1 or 2 follow-ups in between, and eventually the test drive never happened which is highly disrespectful of one's time. The dealership also has one of the higest markups in the area for some applicable model, making it clear they prioritize profit over service. Also, they never got back to me with my trade-in appraisal amount. I won’t be returning to them at all for any future car needs.

I would never buy another Mercedes from this dealership. Sold me a car still with factory warranty as well as CPO with the front bumper having damage costing me $1200 to repair!!!

Dealership was excellent with this purchase. I bought a 2002 Porsche Boxster with just over 21k miles from them. Appreciate they put new tires, battery, oil change, etc. to get it ready. Had been watching the price drop too until it finally fit my budget right before I had to leave town for a week. I received a fair price for my trade too. Anyway the Porsche drove great on the test drive and on the 3 hour drive home. I took it for a drive to the Post Office after being out of town for a week whereupon the dreaded check engine light came on. This was after the 5 day return period too. I took it to the local Porsche dealer for a post purchase inspection. They determined it had a misfire in one spark plug so I paid to change all 6 plugs. It appears the previous owners while driving it less than 1000 miles per year deferred the maintenance due. I'll take of it as time allows. I am having a blast using the Boxster S as my daily driver in the meantime.

Excellent experience all the way around. I was taken care of promptly, given clear estimates of all work being performed and additional necessary for my authorization, and The work was completed exactly as promised.

The Rep. was so outstanding, and he was so helpful and helped us in the processes this was new to my son since he was purchasing his first car he had a great experience and also the sales rep was very attentive to our needs. I would defiantly go back again when I am looking.