[{"id":528525,"personPtyId":47335273,"firstName":"Kenneth","lastName":"Yaw","titleText":"Finance Manager","shortBioText":"Hello, This is Kenny. Ive been in the car business for over 25 years. Most on my expertise has been in finance and special finance but i have held just about every position you can think of in the front end operations of a dealership. I Have three boys that i enjoy spending as much time with as i can. They are busy with school and my oldest is about to have his first child. Very exiting. If there is anything i can help you with, you can call me anytime. Even if its just to say hello.","emailTxt":"kennethyaw@yahoo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":108933,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":527901,"personPtyId":44704300,"firstName":"Sam","lastName":"Getiren","titleText":"Manager","emailTxt":"getirens@frontiernet.net","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":108933,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Stone Road Auto

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
42 lifetime reviews. Includes reviews of Stone Road Auto from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 9, 2020

    I saw the car I wanted on-line and I called and spoke to Kenny Yaw. We arranged a test drive. Afterwards, a few minor issues were taken care of, I test... drove the car again. It was obvious that he and Sammy took care of the things they said they would. I decided at that moment to buy the car. Kenny made experience of buying my new car absolutely drama free. The transaction was smooth, easy and well worth my while. Kenny and Sammy are very understanding. The experience got better after I paid for my car. As a bonus, and quite unexpectedly, I also got four new tires. Since I couldn't drive out of the lot with my new car, (I needed help in getting it home), they kept the car in their lot for two days for me. I've owned my new car for a few now and it's performing as expected and more. I couldn't be happier and I thanked them profusely for being kind and honest. The honesty of the business is a wonderful departure from the "hustle" of buying a car. Essentially, what you see is what you get. No nonsense. I would highly recommend Stone Road Auto to anyone in the market for a quality vehicle. Thank you again for everything Sammy and Kevin.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

    Sam Getiren

    Manager

    (4.5) 11 reviews

  • 5.0 out of 5
    January 23, 2020

    I recently purchased a car from Kenny at Stone Road Auto. I have purchased many cars over the years, and this was without question the most pleasant experience... I have had. The vehicle I bought was fairly priced, and what they gave me for my trade-in was also fair. No haggling or bickering required. If you are in the market for a used vehicle, do yourself a favor and take a trip to Stone Road Auto.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

  • 5.0 out of 5
    January 21, 2020

    My husband and I were in the market for a new truck! We stopped into stone road auto on a Saturday and drove our new truck off the lot Monday! Quickest... turn around we've ever received! Ken was GREAT! Very friendly, professional and extremely accommodating! I highly recommend going to see him if you're in the market for a new vehicle!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

  • 5.0 out of 5
    January 20, 2020

    This place is great! Kenny is the best! He got me in there quickly and i left with a my dream car, i definitely recommend this place !!!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

    Sam Getiren

    Manager

    (4.5) 11 reviews

  • 1.0 out of 5
    September 10, 2019

    Was told yesterday a monthly payment at 66 mos... Picked up the car today and even asked up front if all was good as yesterday and the answer was yes.... It was hidden by all the DMV, insurance, and warranty paperwork and they actually gave me a 72 mos loan at the same payment that was discussed previously. Didn't realize it until now...BUYER BEWARE!!!!! RIP OFF!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mike, there is a misunderstanding somehow and I tried reaching you many times but could not. Financing works this way: Lets say you are buying a ca...r for $10000 and after taxes registration etc, out the door price is $11000. This amount does not change but interest rates can change and terms can change based on your credit and the banks. We will give you many options, such as what if you finance it for 48 months, what if 60 months, what if 72 months, and calculate the payments based on the term. You can select any number of months to pay for the loan, but end result is same for us, we will get a check for $11000 from the bank, and banks will make money from the interest. It will not make a difference to us if you select 66 months or 72 months, it will make a difference in your monthly payments. We have done everything we can to secure the lowest APR available, and even went above and beyond to secure a discounted loan rate for you by paying a substantial fee to the bank out of our pocket. I understand perception is the reality, but if you would stop by, I would be more than happy to share what your approval rate and term was, and what we did to lower your rate and what your savings were. I am truly sorry that you felt as if you were taken advantage of, but it is truly a perception, not the reality. We are not in the business to hurt or deceive anyone, and you always have the choice to come and see me, and I will do everything in my power to help you. Thank you. Sammy

  • 5.0 out of 5
    September 6, 2019

    Ken was of EXCELLENT Manners in every aspect of purchasing my 2011 Ford escape.. He is very knowledgeable of all aspects of being friendly, calm and working... to make buying a vehicle smooth. I had a GREAT experience and WOULD RECOMMEND Stone Road Auto to everyone in and out of my "networks" to go to Stone Road Auto for great service and excellent variety of vehicle's at a great price!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

  • 1.0 out of 5
    July 23, 2019

    Husband bought me a used BMW ..bad bad choice of “dealership”. It’s been in the shop more than I’ve driven it. They agreed to send it to another shop they... deal with and they cracked the side with their lift and a few more damages. I would never ever recommend ANYONE dealing with this place. Husband should never have bought a car from the “side of the road dealer”! Live and learn!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First of all, I am sorry that the vehicle was not up to par to satisfy your expectations. You can come and see us at anytime if you would like to repl...ace the vehicle. As you mentioned it in your review, we did authorize whatever needed to be fixed at a third party, a repair facility that billed us to fix whatever needed to be done. Many times we authorize customers to take the vehicles to their mechanics, or franchise dealerships, and we pay for the repair, but we can not be responsible if those shops damage your vehicle, it is not our shop or business. They should have stepped up to plate and pay for the damages they caused. Again, I am sorry for your bad experience and if we have the chance to serve you again, I will do everything I can to make it right.

  • 5.0 out of 5
    July 3, 2019

    Sam and Ken were wonderful helping us picking out our vehicle. Well worth the two hour drive to the dealership. Test drive, financing and inspection in... two hrs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenneth Yaw

    Finance Manager

    (4.9) 17 reviews

    Sam Getiren

    Manager

    (4.5) 11 reviews

  • 1.0 out of 5
    June 22, 2019

    Worst salesmen. I was talking with one about a vehicle. He invites me out for a test drive. I drive an hour to get there with the salesman knowing i was... coming and the sell the truck minutes before i get there. They are all about the money.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Dan, I do apologize that the vehicle you were interested was sold and I wish we called you and let you know before you made the trip. You are absol...utely right, we did drop the ball and I do apologize. Thank you Sammy

  • 5.0 out of 5
    May 1, 2019

    I bought a 2014 dodge grand caravan sammy and staff go out of their way to help you in any way they can thanks for everything will definitely see... you again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews