Jeep Chrysler Dodge RAM of Ontario

Good morning, I picked up my car from Carl 8/24/21- Invoice 739060 Customer number 358292. My Chrysler Town and Country was there for 2 weeks. Carl called me and asked me my concern about my transmission and I told him it was over heating when I went up to Big Bear. I need the van safe as Big Bear is where my second home is and I head up that way often. He said ok, "yea I see the error code. You are asking for it to be serviced?" I said yes. He responded, "Ok, good- just want to be sure we are on the same page". Now I did not know this was a trick question, as I am not an advisor for Dodge/Jeep/Chrysler, however I am an Advisor for an Quality Control department. My job is to advise people of what they should do to maintain quality. Now Carl did not advise me of ANYTHING he asked me what my "professional opinion" of what I should do to my car, but did not give me his. That is ridiculous, as I am not a car expert and I was unaware that there is a big difference between servicing my vehicle and diagnosing my vehicle. So when I asked him when I went to pick up my vehicle what was the problem with my transmission, he said I don't know, you asked me to service it- not diagnose it. I looked at him in shock. "My car has been here for two weeks and you did not diagnose the problem I brought it in for?" He said, you said to service it. "Carl- you don't do my job- I would not expect you to know the lingo in my position, if fact I would define them to you if I had to. You did not explain I needed to use the word diagnose in order for you to find the problem I brought it in for! It was here for two weeks, I expected this to be done at 100% not 50% because I did not use the correct wording. You said you saw the error code, why wouldn't you find the issue?" He TOSSED my car papers back to me and said he didn't have time for this. So not only did he do his job at 50% using an error in wording as an excuse for his lack in performance, but his lack in customer service infuriated me further! Then his manager came to the desk and asked me what the issue was, he actually sat down calmly with a condescending smile and said, " I was there when Carl called you." As he started to defend him, I laughed. I laughed because he did not try to calm me, but continued to make excuses to why they had my vehicle for two weeks and only did 50% of their job. I responded, "I am sure you were there, you sit right there every time one of your advisor makes a phone call I am sure. I don't believe that one bit!" I am very disappointed, every car we have owned in the past 13 years have only been Jeep/Dodge/Chrysler, and we are in the market to buy again and this experience has me looking at other brands. I have never been given such terrible service, I wish Dave still worked there- he explained everything to me and always went over and beyond he duties.

Had a great experience. Very friendly sales people. Recommend them

Very pleased with you service I would recommend to my family and friends thank you .I ve had bad experiences in other dealer I wouldn’t recommend but in this dealer I am very satisfied

Very pleased with my purchase and would recommend my family and friends to this dealership. David was very nice and friendly made my purchase experience comfortable and easy.

I called made an appt. and took car in and was told it may be a week before it would be looked at. I realize they are busy so I reluctantly agreed. A week went by, didn’t get any update. Called but there was no answer. Called 4 times until I would get disconnected. Finally someone answered, when I told them I had been calling, I was told that they don’t run to the phone every time it rings. She had an attitude. I asked her to let me speak to a manager, of course they are in a meeting but will call back. Dan never returned call. A couple days go by called and got Kirk, he did call back and said he would keep me updated. Said he was glad I shared how bad customer service was and he would address it. 5 days went by, called Kirk, left two messages, never got my call returned. Finally I decide to just pick up car. I was still charged the analyzing fee of 168.00. Totally shocked, but after reading these reviews, I can see that the problem with customer service starts at the top.

Worst customer service I ever come across is at the Jeep Chrysler Dodge RAM of Ontario. Every time I go to them in need, their quick response is that “we’re backed up. You can leave your car but we won’t look at it until a next week.” I took my car in last Saturday due to some grinding sound of my brakes, waited an hour for them to open only to be told “sorry we only do oil changes on Saturdays by their sales advocate Chris Crocker. Apparently oil change is a priority for this location over grinding brakes.

I called and made an appointment on Thursday to take my vehicle in the following Tuesday. I took my vehicle in, it is now Friday and they haven't even touched it. They don't bother to tell you it will be a week before we can even look at it, and just keep pushing you off. Do NOT buy from this dealer or go there for service. They should be shut down

I called and made an appointment on Thursday to take my vehicle in the following Tuesday. I took my vehicle in, it is now Friday and they haven't even touched it. They don't bother to tell you it will be a week before we can even look at it, and just keep pushing you off. Do NOT buy from this dealer or go there for service. They should be shut down

This dealer is WASTING YOUR TIME! ...I had an apoinment for 8:00 AM , arrivved at 7:45 and checked 🚐. The service advisor, Dana took my car, I told him I took timeoff from work and need to go backASAP. They had only one technician, never mention that but after 1.5 hours I asked him for update about my ca. He He start with excuses like they are shorth staffed and is taking longer since two more customers are ahead of me will be another 2 hours. These people have no respect for customer and customer’s time.... I simply asked for my truck keys back and took my bussiness somewhere else. Dana was acting like it’s not a big deal, so what.....? I means a lot to me. I wish somebody from management will take actions of these actions and careless.I spent another 1.5 hours driving from Victorville to Ontario where my work is. NEVER use their service ....if you care for YOUR TIME!

We have been going to this dealership for over 5 years. The service department is honest and reliable. They give a quote to perform service and if your car doesn’t need all the items quoted they simply service only necessary items and adjust the bill accordingly. Great team lead by Kirk Irvine!