Skip to main content

Sam Pack's Five Star Ford Carrollton

(2,725 reviews)
Visit Sam Pack's Five Star Ford Carrollton
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (877) 558-9411 (877) 558-9411
Used (888) 215-9362 (888) 215-9362
Service (866) 901-5234 (866) 901-5234

Inventory

See all 740 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since August 2008.
Mr. Pack Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and more recently The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
#1 Ford Dealer in Dallas

Service center

Phone number (866) 901-5234

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Danny Forsee headshot
Danny Forsee
Sales Consultant
(76 reviews)
R.J. Rebolloso headshot
R.J. Rebolloso
General Sales Manager
(75 reviews)
Clay Young headshot
Clay Young
Service Writer
(66 reviews)
David Baldovin headshot
David Baldovin
Sales Consultant
(55 reviews)
Joseph Walker headshot
Joseph Walker
Sync Specialist
(44 reviews)
Seth Wright headshot
Seth Wright
Sales Consultant
(36 reviews)
Larry Mason headshot
Larry Mason
Sales
(19 reviews)
Richard Arledge headshot
Richard Arledge
Sales
(18 reviews)
Larry Mason headshot
Larry Mason
Sales
(13 reviews)
Terry Smith headshot
Terry Smith
Sales
(11 reviews)
Maddie Mendias headshot
Maddie Mendias
Internet Sales
(9 reviews)
Adam Carranza headshot
Adam Carranza
Sales Consultant
(8 reviews)
Laura Munoz headshot
Laura Munoz
Internet Sales
(8 reviews)
Joshua Greene headshot
Joshua Greene
Sales
(6 reviews)
Trey Russell headshot
Trey Russell
General Manager
(102 reviews)
Karla Ibarra headshot
Karla Ibarra
Sales
(12 reviews)
Raj Patel headshot
Raj Patel
Sales Manager
(77 reviews)
Vincent Grazioso headshot
Vincent Grazioso
Service Writer
(20 reviews)
Garrett Tidman headshot
Garrett Tidman
Service Writer
(32 reviews)
Justin McCarroll headshot
Justin McCarroll
New Car Sales Director
(180 reviews)
Michael Pisarik headshot
Michael Pisarik
Finance Manager
(169 reviews)
Dennis White headshot
Dennis White
Pre-Owned Sales Manager
(61 reviews)
Austin Moore headshot
Austin Moore
Fleet Sales
(46 reviews)
David Keen headshot
David Keen
Sales Associate
(39 reviews)
Jess Smith headshot
Jess Smith
BDC Manager
(35 reviews)
Kevin Cunningham headshot
Kevin Cunningham
Service Writer
(26 reviews)
Otilio Hernandez headshot
Otilio Hernandez
Sales Consultant
(20 reviews)
Alan Reynolds headshot
Alan Reynolds
Floor Sales
(18 reviews)
Mo Dandan headshot
Mo Dandan
Finance Director
(17 reviews)
Sandy Morcos headshot
Sandy Morcos
Finance Manager
(15 reviews)
Drew Crysdale headshot
Drew Crysdale
Service Manager
(14 reviews)
Alex Sagcal headshot
Alex Sagcal
Public Relations
(14 reviews)
Rey Mendoza headshot
Rey Mendoza
Sales Consultant
(11 reviews)
Kevin Moore headshot
Kevin Moore
Fleet Sales
(9 reviews)
Rocky Wall headshot
Rocky Wall
Sales Consultant
(9 reviews)
Jorge Guerra headshot
Jorge Guerra
Fleet Sales
(7 reviews)
Travis Doyle headshot
Travis Doyle
Service Manager
(6 reviews)
O'Don Mosby headshot
O'Don Mosby
Dealer Trade Manager/Inventory Manager
(5 reviews)
Christian Martinez headshot
Christian Martinez
Rental Manager
(4 reviews)
Alejandro Valles headshot
Alejandro Valles
Sales Associate
(4 reviews)
Derek Wallets headshot
Derek Wallets
Special Finance Manager/ Lease Manager
(4 reviews)
Frank Goswick headshot
Frank Goswick
Sales Associate
(3 reviews)
Aidan Jones headshot
Aidan Jones
Sales Professional
(3 reviews)
Chris Krause headshot
Chris Krause
Sales
(3 reviews)
Kelly Mitchell headshot
Kelly Mitchell
Internet Director
(3 reviews)
Alex Molina headshot
Alex Molina
Shop Manager
(3 reviews)
Alan Rosner headshot
Alan Rosner
Fleet Sales Director
(3 reviews)
Chris Denman headshot
Chris Denman
Internet Sales
(2 reviews)
David Gonzalez headshot
David Gonzalez
Sales Associate
(2 reviews)
Christopher Krause headshot
Christopher Krause
Sales
(2 reviews)
Ray Rangel headshot
Ray Rangel
Sales Consultant
(2 reviews)
Hunter Reynolds headshot
Hunter Reynolds
Sales
(2 reviews)
Scott Saveriad headshot
Scott Saveriad
Sales
(2 reviews)
Zach Cantrell headshot
Zach Cantrell
Sales
(1 review)
Alex Cicio headshot
Alex Cicio
Sales
(1 review)
Roy Elhachi headshot
Roy Elhachi
Sales
(1 review)
Ali Mehravar headshot
Ali Mehravar
Sales Consultant
(1 review)
Raul Morales Jr. headshot
Raul Morales Jr.
Sales
(1 review)
Joseph Patschke headshot
Joseph Patschke
Sales
(1 review)
Gayle Rodriguez headshot
Gayle Rodriguez
Fleet Sales
(1 review)
Alex Ruvalcaba headshot
Alex Ruvalcaba
Internet Sales
(1 review)
Herman Bueno headshot
Herman Bueno
Sales
Steven Christian headshot
Steven Christian
Sales
Erick Garcia headshot
Erick Garcia
Internet Sales
Alex Huerta headshot
Alex Huerta
Internet Sales
Patsy Ingalls headshot
Patsy Ingalls
Sales Consultant
Clayton Kovatch headshot
Clayton Kovatch
Sales
Omar Laffon headshot
Omar Laffon
Sales
Stanford Logan headshot
Stanford Logan
Sales
Grady Moore headshot
Grady Moore
Fleet Sales
Angel Peddycoart headshot
Angel Peddycoart
Sales
Angel Peddycoat headshot
Angel Peddycoat
Sales
Omar Segovia headshot
Omar Segovia
Sales
Clint Taylor headshot
Clint Taylor
Sales

Reviews

(2,725 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sam Pack's Five Star Ford Carrollton from DealerRater.

Want to share your experience with this dealership?

Write a review

David Baldovin and team were incredible.

David Baldovin and team were incredible. I’ve been buying vehicles from them for years.

David Baldovin and team were incredible.

David Baldovin and team were incredible. I’ve been buying vehicles from them for years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Bryan, on your newest vehicle from Five Star Ford Carrollton. We appreciate knowing David and our team took good care of you. Your loyalty means a lot to all of us. Should you need our advice, don't hesitate to call 972-242-6415. Thank you for your endorsement and continued business. Best regards, Trey Russell, General Manager

Show full review

David and Luis were awesome.

David and Luis were awesome. The bet truck buying experience ever. I will live in Florida and will definitely buy my next vehicle at this dealership

David and Luis were awesome.

David and Luis were awesome. The bet truck buying experience ever. I will live in Florida and will definitely buy my next vehicle at this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, bobkatrv10, for shopping with David and Luis at Five Star Ford Carrollton. Helping you fully enjoy your new Ford is now our goal. Don't hesitate to reach out to 972-242-6415. We can meet virtually to share our vehicle knowledge. Congratulations on your purchase and please stay in touch. Best regards, Trey Russell, General Manager

Show full review

Had a smooth and easy transaction for a 2025 Ford Bronco

Had a smooth and easy transaction for a 2025 Ford Bronco Big Bend. Was made easy due to the help of Danny Forsee to go over everything necessary. Will recommend Danny to friends and family.

Had a smooth and easy transaction for a 2025 Ford Bronco

Had a smooth and easy transaction for a 2025 Ford Bronco Big Bend. Was made easy due to the help of Danny Forsee to go over everything necessary. Will recommend Danny to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Alexpatti10, It is great to hear about your shopping experience at Five Star Ford Carrollton. Danny is a seasoned consultant focused on complete customer satisfaction. Be sure to stay in touch with him at 972-242-6415. Let our team how we can help you fully enjoy your new Ford. Congratulations and thank you for sharing! Take care, Trey Russell, General Manager

Show full review

Around the end of June my clutch system in my car broke

Around the end of June my clutch system in my car broke (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same time) while it was still under warranty. It ran well up until around August 8th (just under only 6 weeks after). August 15th it broke down again, due to the exact same reason. My car is now no longer under warranty and they are trying to charge me 4k for work that they didn’t fix right the first time! It’s now almost October and I still don’t have my car back!! Please save your money and time!! Go somewhere else!!

Around the end of June my clutch system in my car broke

Around the end of June my clutch system in my car broke (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same time) while it was still under warranty. It ran well up until around August 8th (just under only 6 weeks after). August 15th it broke down again, due to the exact same reason. My car is now no longer under warranty and they are trying to charge me 4k for work that they didn’t fix right the first time! It’s now almost October and I still don’t have my car back!! Please save your money and time!! Go somewhere else!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

I cannot say enough good things about my experience at

I cannot say enough good things about my experience at this dealer. Everyone from Jared Wingard(sales), Alexandra (accessories), and Mike(financing) were an absolute pleasure to deal with. They clearly advertised any dealer add on's, they offered a fair trade in value, a competitive interest rate (beat USAA pre approval), and they did not try to play any games or hide any costs or fees in the deal. Once you are close to closing the deal they bring in Alexandra to go over any and all add on options you could want. She was very informative but also not pushy at all in trying to up sell you on anything. She lays out the items and the benefits (with visual examples on site) and leaves it completely up to you on what you may want to add. I spent weeks shopping around at both Ford and GMC, came close on deals at other dealerships but they all ended up trying to sneak things in or flat out lie. I could not be happier with the transparency, service, and overall friendliness at Sam Pack's Five Star Ford in Carrolton! If you are in the market make sure to Call and ask for Jared!

I cannot say enough good things about my experience at

I cannot say enough good things about my experience at this dealer. Everyone from Jared Wingard(sales), Alexandra (accessories), and Mike(financing) were an absolute pleasure to deal with. They clearly advertised any dealer add on's, they offered a fair trade in value, a competitive interest rate (beat USAA pre approval), and they did not try to play any games or hide any costs or fees in the deal. Once you are close to closing the deal they bring in Alexandra to go over any and all add on options you could want. She was very informative but also not pushy at all in trying to up sell you on anything. She lays out the items and the benefits (with visual examples on site) and leaves it completely up to you on what you may want to add. I spent weeks shopping around at both Ford and GMC, came close on deals at other dealerships but they all ended up trying to sneak things in or flat out lie. I could not be happier with the transparency, service, and overall friendliness at Sam Pack's Five Star Ford in Carrolton! If you are in the market make sure to Call and ask for Jared!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Chris, on your new vehicle from Five Star Ford Carrollton. We appreciate knowing Jared and your sales team helped you drive away satisfied with your shopping experience. Let us know if you need our technical or care advice at 972-242-6415. We are here to help you fully enjoy your vehicle. Thank you for your business and kind remarks. Best regards, Trey Russell, General Manager

Show full review

Jared Wingard took excellent care of my needs.

Jared Wingard took excellent care of my needs. He was timely and very professional. Everyone at the dealership has been very friendly and totally upfront. Garett Tidman in the service dept. is the one I had been seeing for the last five years. He has always treated me well. Now when it was time to buy a new vehicle. Jared Wingard stepped in

Jared Wingard took excellent care of my needs.

Jared Wingard took excellent care of my needs. He was timely and very professional. Everyone at the dealership has been very friendly and totally upfront. Garett Tidman in the service dept. is the one I had been seeing for the last five years. He has always treated me well. Now when it was time to buy a new vehicle. Jared Wingard stepped in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kimbaig47, We really appreciate you at Five Star Ford Carrollton. Both Jared and Garrett are great guys and are focused on taking care of our customers. It will be great to see you again. Whether it is a new vehicle or a service appointment, we look forward to hearing from you at 972-242-6415. Best regards, Trey Russell, General Manager

Show full review

David Baldovin helped me out and did an amazing job!

David Baldovin helped me out and did an amazing job! The whole team was great throughout the process and hooked me up with a Ford F-150.

David Baldovin helped me out and did an amazing job!

David Baldovin helped me out and did an amazing job! The whole team was great throughout the process and hooked me up with a Ford F-150.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, e19marquez, for taking the time to recognize David at Five Star Ford Carrollton. He, along with our entire staff, hope you fully enjoy your new F-150. Stop by or give us a call at 972-242-6415 when you need our advice. Congratulations and thanks again for your business. Best regards, Trey Russell, General Manager

Show full review

Great people at this dealer .

Great people at this dealer . Service was great , the advisor kept me informed on all things being done in a timely manner.

Great people at this dealer .

Great people at this dealer . Service was great , the advisor kept me informed on all things being done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, csmith01, for recognizing and endorsing the Five Star Ford Carrollton service department. On behalf of all the service staff, we want you to know we appreciate your loyalty. When we can be of service in the future, please reach us at 972-446-5000. Best regards, William Miller, Service Director

Show full review

This was the best car buying experience I have ever had.

This was the best car buying experience I have ever had. David Baldovin worked with me over the phone to make the deal. When I arrived at the dealership, there were no surprises. I will definitely be using Five Star Ford and David again.

This was the best car buying experience I have ever had.

This was the best car buying experience I have ever had. David Baldovin worked with me over the phone to make the deal. When I arrived at the dealership, there were no surprises. I will definitely be using Five Star Ford and David again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

David, We are so excited you shopped at Five Star Ford Carrollton! Thank you for trusting David Baldovin and our sales staff. We appreciate your business and look forward to hearing from you again at 972-242-6415. Best regards, Trey Russell, General Manager

Show full review

This is the fourth vehicle I have bought.

This is the fourth vehicle I have bought. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. They made me a great deal with no back and fourth hassle. My Expedition was completed and ready for delivery as promised. I recommend Five Star Ford to everyone I visit with. Everyone in the service department has always been very accommodating as well. My business also buys all of our fleet vehicles from Trey. They take care of us with helping keep our fleet rotated and has the trucks we need in short order. Dennis Moser. Arch Energy Group, USA.

This is the fourth vehicle I have bought.

This is the fourth vehicle I have bought. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. They made me a great deal with no back and fourth hassle. My Expedition was completed and ready for delivery as promised. I recommend Five Star Ford to everyone I visit with. Everyone in the service department has always been very accommodating as well. My business also buys all of our fleet vehicles from Trey. They take care of us with helping keep our fleet rotated and has the trucks we need in short order. Dennis Moser. Arch Energy Group, USA.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Dennis, for your continued loyalty and friendship! We're so grateful you chose Five Star Ford Carrollton for both your personal purchase and your fleet business. We look forward to hearing from you for all of your automotive needs and questions. Please feel free to call us at 972-242-6415. We truly appreciate you and your business! Enjoy your new Ford! Best regards, Trey Russell, General Manager

Show full review
See all 2725 reviews