Sam Pack's Five Star Ford Carrollton

This is the fourth vehicle I have bought. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. They made me a great deal with no back and fourth hassle. My Expedition was completed and ready for delivery as promised. I recommend Five Star Ford to everyone I visit with. Everyone in the service department has always been very accommodating as well. My business also buys all of our fleet vehicles from Trey. They take care of us with helping keep our fleet rotated and has the trucks we need in short order. Dennis Moser. Arch Energy Group, USA.

Everyone at the dealership was some helpful and kind. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app..

We can’t say enough about the exceptional service's that SamPack’s FORD of Carrollton, Tx. - RJ Rebolloso; and Jared W.; has made available for us. He’s attentive to their customers requests; immediately offering a complete and well thought out deal for us. Actually sounded, almost too good to be true. He meticulously explained how this well executed plan would work for us all. What a wealth of knowledge - that they have about their products and the workings of their business. They’ve gone above and beyond in caring for our needs, from our first contact with them ! We’ve purchased multiple vehicles from them, through the years. We strongly recommend RJ R.; and Jared W.; along with the rest of their team of workers, …that makes Sam Pack’s Five Star FORD Carrollton, TEXAS ~ our highly respected, and recognized automotive dealership!!

We had a major mechanical issue with our truck. Vince identified the issues and quickly assed what was needed and the service team needed to repair the problems. Vince tolerated a very antsy client with patience, professionalism, and calm. He'll be our Service go to at Sam Pack!

I’m writing this from the heart. This was the first time I made a purchase with complete confidence — and that’s entirely because of Jerid. He’s not a salesperson; he’s a genuinely good human being. There was no sales pitch, no pressure — just honesty, respect, and sincerity. He treated me like someone who mattered, not just a customer. He held his word and never tried to convince me — and it was purely because of his character that I moved forward with the purchase.

I don't understand how any auto dealer can get away with such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer service is so terrible! The customer service provided by any Nissan Dealer, and many others, is far superior to that of 5 Star Ford! My Nissan Dealer schedules appointments that are real appointments, and they have a "quick service" line for simple service such as oil changes. You can schedule the time and they will meet you at your appointment, take your car in, complete the oil change and have your car out in 30-60 minutes. At 5 Star Ford that doesn't happen! They schedule your appointment, and have no one meet you at your appointed time, and when you finally do get a service rep, they tell you "we don't have a "quick service" line for oil changes - if you decide to wait, it will be several hours to complete your oil change, or we can give you a ride home and come and pick you up when your car is available - so plan on wasting the day with us waiting on your oil change to be completed!" This week, when I arrived at my appointment, my service agent did not meet me at the appointment. One of the other service agents said "I'll text him for you." After waiting 15 minutes for my service agent to arrive - I left, never to return - for service, or for purchase of a Ford vehicle! This has been my experience - every time I've visited 5 Star Ford for oil change service on my Ford! Never again! And... I warn you... if you care about prompt customer focused service... look elsewhere - probably Nissan, or Honda, or Toyota! And... forget... the advice of Jerry Reynolds of CarPro! None of it is true!!!

I really enjoyed doing business with this dealership they were very honest the price online that you see is what you get. What I mean by that is a lot of dealers will mark their prices down then have 3-5000$ worth of dealer adds that you don't know about till you are talking about pricing. These guys know what the real value add on a truck is bed liner and tint no one cares about the other junk. I would definitely recommend buying from these guys

Incredibly smooth and streamlined buying process! Hunter put in a great deal of effort to make sure I had all the information I needed, and he answered any questions I might've had. Certainly, team members like that make the usually stressful process of buying a car all the much easier and relaxing.

Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers!

I Dairy Burns had a excellent experience with sales consultant ILIANA DAVILA at Sam Pack Five Star in Carrollton