Cortese Ford Lincoln

Your service department lied to me and told me the transmission wasn't covered under my vehicle's extended warranty plan. I believe this was done in an attempt to get me to pay cash for the replacement instead of the set amount that comes from a warranty service plan. I believe the service department also falsified statements to me, saying that they had never dealt with the continued Service plan provided in the link directly from the Ford website. I understand that this may be a 3rd party, but this is still a Ford product. I verified this by calling the warranty company and going through the Ford website. I also think your service department put me behind customers who were paying cash, and as a result, I ended up waiting over a month to get my truck back. This is not the first issue I have had with your service dept. But it is the last. I will never set foot in a Cortese dealership again.

I was very frustrated with the communication with this dealer. I was told several incorrect dates on when my truck transmission work would be completed. It ended up taking a week longer than I was originally told at the beginning of the work. It was a very expensive project as well. Trying to get updates was also a challenge. I found it very hard to get a response from them as I kept getting their automated response to leave a voicemail and did not get much for a response. I had to go to the facility at one point to get an update (again, with a further delay). The service manager did provide a discount on the work which I did appreciate.

Average. They make it easy to get my car in for service, but there is a 50/50 chance it has to go back after.

I had a flat tire and Cortese got me in and out in one day. Thank you!

I’ve done business with them for over 10 years now. Always professional and pleasant to deal with.

I received an exceptional customer service , Daren and and the staff members were courteous , knowledgeable , professional and polite. My car was serviced timely and completed in time.

I found that my truck was leaking oil from somewhere. I immediately called Cortese and they had me bring the Truck in right away without an appointment. I had to leave it unsure when I might get it back. The very next morning my service representative called me and told me the truck was ready to pick up. Because it was leaking oil they decided to pin point the leak and fix it right away. That’s what I call excellent service. Kudos to Zach, Scott and the mechanic that worked on it.

Joe was great and so were the mechanics I had brief interaction with in the waiting area. Service was really quick and I appreciate that. Great experience.

Darren and Joe are friendly and professional each and every time I'm in for service. I have 5 Ford dealers within a reasonable area and I choose to use Cortese for all my services.

Friendly service writers quickly got the service written up. Didn't try to oversell additional work