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Mooresville Ford

(293 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mooresville Ford from DealerRater.

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Excellence in Customer Service

The buying and presentation were excellent. Aside from the hiccup with the bank's computer system, the process was seamless. I'd like to commend Scott and Shauns, patients as they were accommodating when it came to the wait for my family and me, that meant everything. They even came up with possible work arounds. I would definitely recommend this dealership. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patrick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Wonderful Experience!!!

After fighting with multiple local dealerships about price and hidden fees, these guy (gals) were super helpful. Not only did they get me a price without surprises, the communication was great, and the buying process was super smooth. They had the vehicle delivered and was a super quick and enjoyable process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Truck Purchase at Mooresville Ford

Great customer service and very competitive pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ed Infanzon

Shop for truck on line, locals didn?t have what I was looking for. Well worth the 4 1/2 hour drive. Every person I dealt with was knowledgeable, helpful, respectful and fare. Highly recommend Mooresville Ford! Will use them again when purchasing a new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Dealership

I recently purchased an Explorer from Mooresville Ford. It was hands down, the absolute best car buying experience I have ever had. Everyone we dealt with was so nice and accommodating. I dealt directly with Larry Cheek. He was an absolute delight. Wilbur was super helpful and he and Larry worked together like a well-oiled machine. Dylan in finance works hard to make you feel comfortable and feel good about your experience. You can tell that everyone at Mooresville Ford is highly engaged and works together as a team. I highly recommend you check them out for your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tricia, thank you for your kind review; we are happy to pass along your comments to the team here at Mooresville Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Great Service

My daughter and I had a great experience. The salesmen were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quick and Easy!

Kellie was so helpful and patient with our crazy business demands. After submitting our credit application, Doug was ready and waiting with paperwork and keys for our new van. Doc was so pleasant to work with as we set-up the new Ford app for all of the mobile features. A fantastic experience from start to finish!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just bought a new car

I've been buying cars since 1961. This was the best experience i've ever had, thanks to Neil Truesdell and Scott Speagle. I had a very specific car I wanted (2020 Ford Mustang convertible in Race Red). They found the car for me and got it to me very quickly. They were very professional. They answered all my questions. They showed me the service department and the procedure for bringing in my car for service. I will recommend Mooresville Ford to anyone I know who is looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Richard, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Mooresville Ford

Great communication. Quick in and out deal finance guy was thorough but not pushy and I appreciated that Doc (our salesman). Was great and knowledgeable. Patient with our daughter as she learned about the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Experience

Mooresville ford was absolutely exceptional when it came to upgrading my small suv to an expedition. We made contact on a Wednesday evening from SC and by Friday evening we were pulling off the lot in NC to bring our amazing new car home. The entire staff was so accommodating, friendly and helped us get through the process seamlessly. One person to note was Ray Woody. He kept in contact with us from a state away and answered every question we had before and after we purchased the car. I know in the future when it comes to for another car purchase i will not hesitate to use Ray and Mooresville Ford again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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