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Hendrick Lexus

(5,158 reviews)
2022 state dealer award
View 9 awards
2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(5,158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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Nick Mainor was a pleasure to work with. He was attentive, answered all my questions, and helped me find the exact car I wanted in half the time originally thought. He kept me informed all along the process which was very much appreciated. Justin Muckelvene did my tech walk through on my car and covered everything. He scheduled my first service for me as well. Paul handled the financing part and was also really great to work with. I highly recommend using Hendrick Lexus Charlotte.

Nick Mainor was a pleasure to work with. He was attentive, answered all my questions, and helped me find the exact car I wanted in half the time originally thought. He kept me informed all along the process which was very much appreciated. Justin Muckelvene did my tech walk through on my car and covered everything. He scheduled my first service for me as well. Paul handled the financing part and was also really great to work with. I highly recommend using Hendrick Lexus Charlotte.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Nick Mainor was a pleasure to work with. He was attentive, answered all my questions, and helped me find the exact car I wanted in half the time originally thought. He kept me informed all along the process which was very much appreciated. Justin Muckelvene did my tech walk through on my car and covered everything. He scheduled my first service for me as well. Paul handled the financing part and was also really great to work with. I highly recommend using Hendrick Lexus Charlotte.

Nick Mainor was a pleasure to work with. He was attentive, answered all my questions, and helped me find the exact car I wanted in half the time originally thought. He kept me informed all along the process which was very much appreciated. Justin Muckelvene did my tech walk through on my car and covered everything. He scheduled my first service for me as well. Paul handled the financing part and was also really great to work with. I highly recommend using Hendrick Lexus Charlotte.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

ChrisWLancaster, thank you so much for the incredible review of Hendrick Lexus Charlotte! We are thrilled to hear that Nick, Justin, and Paul provided you the 5-Star Lexus experience. We are truly blown away by your kind words and can't wait to share them with our team. Congratulations on your beautiful Lexus and we are so happy to welcome you to our Hendrick Lexus Charlotte family!

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Absolutely the best. I have been going there since 2001 with my LS430 and it is still humming along with 240,000 + miles and counting. Great people to work with. They have kept my car in excellent condition. They have excellent employees and service.

Absolutely the best. I have been going there since 2001 with my LS430 and it is still humming along with 240,000 + miles and counting. Great people to work with. They have kept my car in excellent condition. They have excellent employees and service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Would highly recommend this dealership to everyone. They treat you like you’re the only person there.

Would highly recommend this dealership to everyone. They treat you like you’re the only person there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I just love going there they really know how to make me feel good. It’s good vibes for me

I just love going there they really know how to make me feel good. It’s good vibes for me

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Sherry, thank you so much for your incredible 5-Star rating of Hendrick Lexus Charlotte. We truly appreciate your kind words about our service team. Thank you for being part of our Hendrick Lexus Charlotte family and we look forward to serving you again at your next visit!

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I have been working with Hendrick Lexus for over 15 years and have purchased four vehicles. I have always receiced exemplary customer service from Hendricks and the #1 Service Representative Michael Mirek not only at Hendrick Lexus, but in the service industry. Mr. Mirek goes above and beyond for all his cusromers.

I have been working with Hendrick Lexus for over 15 years and have purchased four vehicles. I have always receiced exemplary customer service from Hendricks and the #1 Service Representative Michael Mirek not only at Hendrick Lexus, but in the service industry. Mr. Mirek goes above and beyond for all his cusromers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Yusud, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are thrilled to hear that Michael provided you with the 5-Star Lexus experience. Thank you for being part of our Hendrick Lexus Charlotte family and we look forward to serving you again at your next visit!

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I dropped my Lexus off for 60,000 mile service. Also had the back tint removed and new tint put on. A couple other issues that weren't part of 60,000 mile service. Mike Mirek was so professional, courteous, and knowledgeable. Quickly arranged for a 2 day loaner car. Advised me of status. Went into detail on service issues and best way forward to correct. I have been communicating with Mike for years and he always delivers top notch service, with a smile!!!! Enjoy your new office Mike!!!

I dropped my Lexus off for 60,000 mile service. Also had the back tint removed and new tint put on. A couple other issues that weren't part of 60,000 mile service. Mike Mirek was so professional, courteous, and knowledgeable. Quickly arranged for a 2 day loaner car. Advised me of status. Went into detail on service issues and best way forward to correct. I have been communicating with Mike for years and he always delivers top notch service, with a smile!!!! Enjoy your new office Mike!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Outtenms, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are thrilled to hear that Michael provided you with the 5-Star Lexus experience. Thank you for being part of our Hendrick Lexus Charlotte family and we look forward to serving you again at your next visit!

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Mike Michael was outstanding! He helped me order the exact tires I needed for my car, found me a great price, and made the whole process easy. He was knowledgeable, professional, and took the time to ask if there was anything else my vehicle needed. Excellent customer service from start to finish. I highly recommend working with Mike!

Mike Michael was outstanding! He helped me order the exact tires I needed for my car, found me a great price, and made the whole process easy. He was knowledgeable, professional, and took the time to ask if there was anything else my vehicle needed. Excellent customer service from start to finish. I highly recommend working with Mike!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Dariuskw2008, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are thrilled to hear that Michael provided you with the 5-Star Lexus experience. Thank you for being part of our Hendrick Lexus Charlotte family and we look forward to serving you again at your next visit!

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Very professional, comfortable, and efficient. Vanessa Hardley.is very professional and prompt in keeping you informed and making sure your needs are met. Very pleasant experience

Very professional, comfortable, and efficient. Vanessa Hardley.is very professional and prompt in keeping you informed and making sure your needs are met. Very pleasant experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Dwnsimpson, thank you so much for taking the time to share about your service experience at Hendrick Lexus Charlotte. We are honored to receive your 5-Star rating and appreciate your kind words about Vanessa. Thank you for being part of our Hendrick Lexus Charlotte family!

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Unmatched personal service for car buying! Their attention to detail makes the purchase experience pleasant, fun and fast!

Unmatched personal service for car buying! Their attention to detail makes the purchase experience pleasant, fun and fast!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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