Meet Dynae Danakos

Jonny was fantastic! His knowledge and speed are what every client searches for. Great hire, MB—much appreciated. Dynae was also a pleasure to work with—very efficient indeed. Vic

Jonny Pham,Dynae, Jay,Sharon, Celio, & Brad made are experience here memorable. they all contributed to obtaining my dream … to own a Mercedes Benz convertible. Thank you to all of them.

⭐️⭐️⭐️⭐️⭐️ We had an exceptional experience purchasing our new Mercedes-Benz thanks to Dynae Dankos, our sales associate, Jay Tang, our business manager, and Andrew Torrico, the General Sales Manager. Dynae was knowledgeable and attentive, Jay was thorough, polite, and patient, and Andrew went above and beyond at every step. Leaders like Andrew are truly rare in this industry—his professionalism, talent, and customer-first attitude set the standard of service that Mercedes-Benz is known for: “the best or nothing.” We highly recommend visiting Andrew and his team at Mercedes-Benz of Sudbury if you’re looking for the ultimate Mercedes-Benz buying experience in the Boston area!

Joshua was great. He was very profesional and knowledgeable. I didn’t make a reservation for a loaner but Joshua was very accommodating, got me a loaner on the spot which was a huge help for me as I js a few errands to take care of. Josh kept me informed and up to date. Great experience!

!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect

I just bought my new Mercedes from this dealership. They Dealership staff especially sales associate were extremely professional and accommodating. We had a wonderful experience and a very pleasant experience. I highly recommend this dealership.

Best buying experience ever! Personal, professional, easy! Every transaction was well planned &enjoyable. I feel like I have a car family to support me ,if needed.

We had a very great experience with Jonny. He was extremely knowledgeable and very thorough in helping us. adjust and learn about our new car. He spent time with us going over all of the details from setting up our apps on our phones and logging into our accounts to sitting in the car with us and going over all the controls, adjusting the personal settings, including the emergency systems. I would highly recommend him to anyone who wants to become more knowledgeable about your car. He took great care of us. Kudos!

Jonny was super thorough in explaining all the features of my new electric car! There was a lot to learn and he was very patient in explaining. He also showed me a lot of the tech features in the car that I probably had on my last car but had no idea how to use.

Dynae, Jonny, and Celio were tremendously very professional, helpful, polite. Jonny demonstration was very patient, helpful, and extremlely catered to my wants and and needs. Jonny helped me the vehicle preferences to my specific needs. thank you !!!