Reviews
Brought my 2019 wrangler in for valve cover job covered by ALLY extended warranty. Also to have batteries replaced both of them and windshield replaced. They had my jeep for over three weeks I had to repeatedly reach out to service guy via their text system because I could never reach him by phone. Three days from picking up Jeep repeatedly reached out via text with him for invoice to be prepared. No reply. Had to rent car from enterprise return it get ride from them to dealership only to find out that batteries were never replaced. And the valve cover job still had to pay 400 out of pocket on warranty job because the labor rates are highway robbery. Will never return
Brought my 2019 wrangler in for valve cover job covered by ALLY extended warranty. Also to have batteries replaced both of them and windshield replaced. They had my jeep for over three weeks I had to repeatedly reach out to service guy via their text system because I could never reach him by phone. Three days from picking up Jeep repeatedly reached out via text with him for invoice to be prepared. No reply. Had to rent car from enterprise return it get ride from them to dealership only to find out that batteries were never replaced. And the valve cover job still had to pay 400 out of pocket on warranty job because the labor rates are highway robbery. Will never return
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide these details. I understand your concerns about your 2019 Jeep Wrangler remaining at the dealership for more than three weeks, particularly with the ALLY-covered valve cover repair and the other work you requested. The concerns you raised about the unanswered messages, transportation arrangements, invoice, battery replacement, and additional warranty-related charge are important for me to review. At Keffer Chrysler Jeep Dodge Ram, we want customers to have clear expectations about their repairs and associated costs. Please reach out to me directly so we can discuss the specifics of your visit and review your service records together. We are committed to improving our service process and customer support. Sincerely, Dewayne Moser | General Manager | [email protected]
Cindy Morales in the finance department has been extremely difficult to work with. Communication has been consistently poor, and despite multiple requests to speak with her supervisor, I have not received any response. It has now been over three months since I purchased three trucks from Keffer Chrysler Jeep Dodge Ram, and I still have not received the complete contracts for my vehicles. I also have not been given any information or updates regarding my tags. This level of delay and lack of communication is unacceptable. Because of this situation, I would never buy another truck from this place or recommend anyone to buy any vehicle from this place.
Cindy Morales in the finance department has been extremely difficult to work with. Communication has been consistently poor, and despite multiple requests to speak with her supervisor, I have not received any response. It has now been over three months since I purchased three trucks from Keffer Chrysler Jeep Dodge Ram, and I still have not received the complete contracts for my vehicles. I also have not been given any information or updates regarding my tags. This level of delay and lack of communication is unacceptable. Because of this situation, I would never buy another truck from this place or recommend anyone to buy any vehicle from this place.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
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Jay Gary is the BEST!!! Made my process so easy and helped every way he could!
Jay Gary is the BEST!!! Made my process so easy and helped every way he could!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Trish! I'm thrilled to hear that Jay provided you with such excellent service and made your experience easy. At Keffer Jeep Chrysler Dodge RAM, our goal is to help our customers every step of the way. I appreciate your feedback, and we hope to see you again soon! Sincerely, Dewayne Moser | General Manager | [email protected]
There is absolutely zero way this dealership has such glowing reviews. No way. This place is Satan's lair.
There is absolutely zero way this dealership has such glowing reviews. No way. This place is Satan's lair.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback, Barry. I understand you had a negative experience at Keffer Chrysler Jeep Dodge, and I appreciate you bringing this to our attention. We strive to provide a positive experience for all our customers. If you’d like to discuss your concerns further, please reach out to me directly. Your insights are valuable to me. Sincerely, Dewayne Moser | General Manager | [email protected]
Dan Gordon got my Jeep in and out in a day. (I had some engine shuttering concerns). Smoothest experience, prices were fair and I trusted their opinion. Clear and concise communication.
Dan Gordon got my Jeep in and out in a day. (I had some engine shuttering concerns). Smoothest experience, prices were fair and I trusted their opinion. Clear and concise communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I'm thrilled to hear that you had a smooth experience with your Jeep and that Dan was able to address your engine shuddering concerns efficiently. At Keffer Chrysler Jeep Dodge, we pride ourselves on clear communication and fair pricing. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Dewayne Moser | General Manager | [email protected]
David is a great customer service rep. He's friendly and knowledgeable, and addressed all my issues. Highly recommended.
David is a great customer service rep. He's friendly and knowledgeable, and addressed all my issues. Highly recommended.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I'm glad to hear that you had a positive experience with David at Keffer Chrysler Jeep Dodge. We strive to provide friendly and knowledgeable service, and it's wonderful to know that David was able to assist you effectively. I appreciate your recommendation, and we look forward to seeing you again! Sincerely, Dewayne Moser | General Manager | [email protected]
It was a pleasure having 🎖️🎖️🎖️🎖️🎖️General Washington Jr. as my sales consultant, the process was a fun and relaxing experience. If you are in the market for a new or used vehicle, call the General!!
It was a pleasure having 🎖️🎖️🎖️🎖️🎖️General Washington Jr. as my sales consultant, the process was a fun and relaxing experience. If you are in the market for a new or used vehicle, call the General!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Wayne! I am thrilled to hear that you had a fun and relaxing experience with General Washington Jr. at Keffer Chrysler Jeep Dodge. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your vehicle! Sincerely, Dewayne Moser | General Manager | [email protected]
Horrible, stay the heck away. These snakes will steal your money and leave you high and dry.
Horrible, stay the heck away. These snakes will steal your money and leave you high and dry.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
G.Washington was excellent very professional and personable. 5 star service was guaranteed and he definitely delivered!
G.Washington was excellent very professional and personable. 5 star service was guaranteed and he definitely delivered!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It was a extreme pleasure working with " The General". He was very knowledgeable and definitely experienced with his craft. His customer service and sense of care for the customer truly sealed the deal for me. I definitely would recommend you stop by and greet THE GENERAL Cedrick
It was a extreme pleasure working with " The General". He was very knowledgeable and definitely experienced with his craft. His customer service and sense of care for the customer truly sealed the deal for me. I definitely would recommend you stop by and greet THE GENERAL Cedrick
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car