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2017 consumer dealer award
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2017 consumer dealer award 2015 consumer dealer award
(704) 774-4048 (704) 774-4048

Reviews

(2,493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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There is absolutely zero way this dealership has such glowing reviews. No way. This place is Satan's lair.

There is absolutely zero way this dealership has such glowing reviews. No way. This place is Satan's lair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback, Barry. I understand you had a negative experience at Keffer Chrysler Jeep Dodge, and I appreciate you bringing this to our attention. We strive to provide a positive experience for all our customers. If youโ€™d like to discuss your concerns further, please reach out to me directly. Your insights are valuable to me. Sincerely, Dewayne Moser | General Manager | [email protected]

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Dan Gordon got my Jeep in and out in a day. (I had some engine shuttering concerns). Smoothest experience, prices were fair and I trusted their opinion. Clear and concise communication.

Dan Gordon got my Jeep in and out in a day. (I had some engine shuttering concerns). Smoothest experience, prices were fair and I trusted their opinion. Clear and concise communication.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your wonderful review! I'm thrilled to hear that you had a smooth experience with your Jeep and that Dan was able to address your engine shuddering concerns efficiently. At Keffer Chrysler Jeep Dodge, we pride ourselves on clear communication and fair pricing. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Dewayne Moser | General Manager | [email protected]

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David is a great customer service rep. He's friendly and knowledgeable, and addressed all my issues. Highly recommended.

David is a great customer service rep. He's friendly and knowledgeable, and addressed all my issues. Highly recommended.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your feedback! I'm glad to hear that you had a positive experience with David at Keffer Chrysler Jeep Dodge. We strive to provide friendly and knowledgeable service, and it's wonderful to know that David was able to assist you effectively. I appreciate your recommendation, and we look forward to seeing you again! Sincerely, Dewayne Moser | General Manager | [email protected]

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It was a pleasure having ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธGeneral Washington Jr. as my sales consultant, the process was a fun and relaxing experience. If you are in the market for a new or used vehicle, call the General!!

It was a pleasure having ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธ๐ŸŽ–๏ธGeneral Washington Jr. as my sales consultant, the process was a fun and relaxing experience. If you are in the market for a new or used vehicle, call the General!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your wonderful review, Wayne! I am thrilled to hear that you had a fun and relaxing experience with General Washington Jr. at Keffer Chrysler Jeep Dodge. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your vehicle! Sincerely, Dewayne Moser | General Manager | [email protected]

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Horrible, stay the heck away. These snakes will steal your money and leave you high and dry.

Horrible, stay the heck away. These snakes will steal your money and leave you high and dry.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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G.Washington was excellent very professional and personable. 5 star service was guaranteed and he definitely delivered!

G.Washington was excellent very professional and personable. 5 star service was guaranteed and he definitely delivered!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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It was a extreme pleasure working with " The General". He was very knowledgeable and definitely experienced with his craft. His customer service and sense of care for the customer truly sealed the deal for me. I definitely would recommend you stop by and greet THE GENERAL Cedrick

It was a extreme pleasure working with " The General". He was very knowledgeable and definitely experienced with his craft. His customer service and sense of care for the customer truly sealed the deal for me. I definitely would recommend you stop by and greet THE GENERAL Cedrick

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Superior customer service by david, highly recommended anyone within the Charlotte area to service their car or suv here!

Superior customer service by david, highly recommended anyone within the Charlotte area to service their car or suv here!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I wanted to mention that I am never disappointed when dealing with General Washington and Cyndy Morales. I recently purchased a vehicle (9th vehicle) from Keffer. I am always treated like family and that is what keeps me coming back and staying a loyal customer. Service is above 5 star. Sam Santiago

I wanted to mention that I am never disappointed when dealing with General Washington and Cyndy Morales. I recently purchased a vehicle (9th vehicle) from Keffer. I am always treated like family and that is what keeps me coming back and staying a loyal customer. Service is above 5 star. Sam Santiago

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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General Washington and JR are two top notch people to work with. They made my purchase easy and was fully knowledgeable about the vehicles I looked at. Very easy to work with and I was happy to purchase from Keffer.

General Washington and JR are two top notch people to work with. They made my purchase easy and was fully knowledgeable about the vehicles I looked at. Very easy to work with and I was happy to purchase from Keffer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much, Ricky, for your wonderful review! We're thrilled to hear that you had a great experience with General Washington and JR at Keffer Chrysler Jeep Dodge. Our team takes pride in making the purchasing process easy and knowledgeable for our customers. We appreciate your business and hope to see you again soon! Sincerely, Rick Trinkl | General Manager | 980-304-1918

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