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Keffer Jeep Chrysler Dodge RAM

(2,489 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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Connie F

This dealership is a waste of time. They don’t follow through on warranty. They owe me money and still haven’t received it. Very disappointed with them. My salesman was horrible (James). You dropped the ball so many time it’s ridiculous. You haven’t followed through at all. I’ve emailed the finance manager about the money they owe me and also the own Joe. Haven’t heard back from either one of them. Next step is to call BBB. Maybe they will get my money back. I will never buy a vehicle from them again. One and done.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Connie, Thank you for bringing this situation to my attention. I take your feedback seriously and would like to speak with you further regarding your experience. At your earliest convenience, please reach out to me. Sincerely, India Wiggins 704-409-2641 india.wiggins@dickkefferauto.com

Great experience. No pressure placed upon to make a purchas

I was helped by Robert Murphy. He was an excellent salesman with great personality, wonderful knowledge and a wonderful smile. He helped us to be able to make a decision and also come back the next day to help with another possible purchase. Thank you Keffer for hiring a very good salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience ever! Thanks to Jay Johnson

We were told by a friend to go see Jay and I'm so glad we did. We told him exactly what we were looking for and he got it with no pressure at anytime. Jay made this the best car buying experience we have ever had and I will definitely be telling all my friends and family to visit Keffer Jeep and Jay Johnson in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Murph was Amazing

My wife and I have been looking at vehicles for the past few months. We have gone to multiple dealers for different vehicle brands and no luck. When we had gone to Keffer Chrysler, Jeep and Dodge we were greeted by Murph. The experience we had with dealing with Murph was amazing. He was very straightforward and to the point when it came to what we were interested in and what we were looking for in a vehicle. He completely understood our concerns on what we wanted in the vehicle and was able to not only do an amazing job in working with us to make a deal but also understood that we did not want to go back and forth for the best price. I will recommend anyone that goes to the dealership to look at vehicles to purchase or even lease and deal directly with Murph. He made the experience GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear Murph provided you with an excellent experience and took great care of you. Let us know if we can help you with anything in the future!

Best Car Buying experience

Mr. Leslie Cooper was wonderful and attentive with everything with updates and teaching me how operate the Chrysler 300 upgrade. Her personality was impressive and very warm with no pressure. I look forward to sharing my experience with my business partner and family. Thank you Ms. Leslie Cooper........... by Prince Hines and E Janeen Stewart

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us with your honest feedback. We'll be sure to give Leslie your kind remarks. We're thrilled your experience was a positive one and look forward to seeing you again!

Murph was the BEST!

My wife and I have been looking at vehicles for the past few months. We have gone to multiple dealers for different vehicle brands and no luck. When we had gone to Keffer Chrysler, Jeep and Dodge we were greeted by Murph. The experience we had with dealing with Murph was amazing. He was very straightforward and to the point when it came to what we were interested in and what we were looking for in a vehicle. He completely understood our concerns on what we wanted in the vehicle and was able to not only do an amazing job in working with us to make a deal but also understood that we did not want to go back and forth for the best price. I will recommend anyone that goes to the dealership to look at vehicles to purchase or even lease and deal directly with Murph. He made the experience GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absoulutely LOVE Leslie and the sales team at Keffer

Mr. Copper was wonderful and attentive with everything with updates and teaching me how operate the Chrysler 300 upgrade. Her personality was impressive and very warm with no pressure. I look forward to sharing my experience with my business partner and family. Thank you Ms. Leslie Cooper........... by Prince Hines and E Janeen Stewart!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Job Well Done - Purchase Made!

This was my second purchase with Keffer Jeep and Willie. He is a pleasure to work with, easy going, NEVER pushy, and he seems to truly enjoy what he does! Staff at the Independence location are very friendly. I feel they appreciate your business, and very personable. They have good relationships with their lenders, so they work hard to get you the best deal, they work HARD to get you what YOU want...and for that very reason, they earned my business! I absolutely recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying My 1st NEW car

I’ve always had hand me down vehicles. Willie worked hard and stayed in contact with me every step of the way. I told him what I wanted and what I wanted to pay, and he made it happen. My fiancé was glad to know Willie not only wanted our business, he earned it with his eagerness to ensure my complete happiness from the color to the model of the vehicle I bought. I will definitely send others looking for a vehicle to see Willie at Keffer CDJR!!! Thanks again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Keffer Jeep Outstanding experience.

Recently moved to the Charlotte area and my lease was up. Called Keffer Jeep and spoke with Leslie Cooper and Nate Conley, told them what I was looking for and they promptly found my vehicle. Excellent customer service, I would strongly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Leslie,thank you for sharing your five-star review! Welcome to the area! We are so glad to hear you had a great experience with our team. Please do not hesitate to let us know if we can assist you with any further needs!