University Volvo Cars

I was kept abreast of the process throughout the entire visit. Arthur did a great job of explaining everything. He was very helpful with everything. He was and is very professional and courteous.

I was kept abreast of the process throughout the entire visit. Arthur did a great job of explaining everything. He was very helpful with everything. He was and is very professional and courteous.

I don’t even know where to begin. I stopped in the service department unannounced due to a windshield wiper issue. Ryan stated techs were at lunch and come back in 10 minutes. The techs were waiting and fixed the minor issue. While I was there i mentioned some seals around my sensors came off and my wheel had curb rash and a squeal when turning off the car. We scheduled an appointment - i was given a loaner and kept updated through every step of the process. Ryan’s never once made me feel like a “pain” and his customer service is top notch. As much as I don’t like having my car worked on - he made it painless.

If zero score was avaliable I would rate into the negatives... Google needs to add negative values! Buyer beware, dealership and Volvo corporation will do nothing for you. Your new Volvo you buy will depreciate insanely. Dealership doesn't stand behind you or the brand, I bought a NEW 2021 (end of year) Volvo XC60 Inscription from University Volvo, to which had issues from day one. Brought in for issues with wiper blades not working and smearing both before and after I had the car done in paint protections film, and ceramic. Where I was blamed for the wipers smearing due to ceramic. After they replaced them the first time was charged, while they never work. What's funny is the same ceramic is on all my other cars and guess what no issues! Addionally, go check Volvo Instagram on it as there are many complaints on bad wiper blades. Ok so next was brakes, rotors only replaced never pads at approximately, 2,000 miles, 7,000 miles, 12,000 miles, and SUV is now at 15,000 miles and still pulsate. I was told by them it's first due to my driving on highway, then told by a tech that it's actually due to cheap rotors and steal used... Well, also have had suspension issues, from start with vibration at 70+ mph, I was also told this is due to me driving to fast, then it's my fault for having the 20" rims that Volvo had on the SUV. Vibration has been there since new. Later turned out front suspension has issues, that also never get fixed. Shock absorber and bearing found after I had to come back on a weekend to show a tech. What makes it even better this is not first time I had to teach a tech to do there job to diagnose multiple times. No way they drove it, to test drive it or would have heard the pop of thr shock absorber and bearing. After again giving me the SUV back saying its fixed, still unsafe and broken. Then told them again after now picking up third time as they needed their loaner car back that its set still pops. They care more about having the loaner back then fixing a car that is unsafe. Due to being constantly lied to on them fixing it and been 2 years of back and forth, and at 15,000 miles to now have all of these issues that a car at 100,000 should run into, I took my huge hit and lost a ton of money to trade into a real car. I have no time to keep taking this thing into shop monthly or sometimes back in same week, or every other week. To also add, had multiple interior parts go bad, door handle chrome falling off, button for stereo just cracked touching it, slider for cup holders would not stay, etc. Honestly for how many times a new car I that I bought from them goes into the shop, its a tragedy and even lied to when both Volvo corporation and University Volvo both ignore and do nothing. Best of all the treatment is as if your the problem. Again, my advice, run go to another brand and dealership as they won't care and low ball you on trade to jack up price and make money off your loss. Run! Run somewhere else! If your reading this and avoid this place you just saved yourself a headache and thousands of dollars... actually tens of thousands.

We visited University Volvo to find a new car and although we only called a few minutes before arriving, were fortunate to have Alton assist us. He listened, was attentive and knowledgeable and ultimately found a car for us.

When we bought our XC40 we added protection on the 20 inch wheels. It was about $1200, but is good for 10 years. We had our first scratch repaired - took less than a day and University Volvo provided a free loaner vehicle. Really pleased with the result of this investment. High praises for Ryan in Service for taking care of us this time. He is indicative of our experience at University Volvo in Charlotte, NC.

A necessary maintenance was accomplished in an easily scheduled appointment and a promised time. Waiting in comfortable surroundings allowed my daily activity to continue as usual. At the promised time, the scheduled maintenance was achieved with a high level of expertise and customer service.

Though the repair was a bit pricey to me for what needed to be done. A very small paint job, Raven the service advisor was exceptional as always.

Alton and the entire Volvo University team were top rate. The facilities and knowledge were best in class. Even the closing experience was quick and painless.

I’ve purchased/leased several cars from University Volvo and they are always a pleasure to deal with. Daniel, Jeff, AJ, Greg, Tonya and everyone else that I’ve interacted with at the dealership are all great.