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Volkswagen of South Charlotte

(2,519 reviews)
Visit Volkswagen of South Charlotte
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,519 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of South Charlotte from DealerRater.

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I can’t say enough great things about Moe Borno.

I can’t say enough great things about Moe Borno. This is my second time leasing a car, and honestly, I can’t imagine ever working with anyone else. Mo is the epitome of what a car salesman should be: professional, knowledgeable, and genuinely caring. He’s attentive, he listens, and he goes above and beyond to make sure I’m comfortable and confident in every decision. Moe doesn’t just sell cars, he builds relationships. He remembers details about me, asks about my family, and treats me like more than just another sale. You can feel that he genuinely cares about his customers and wants the best for them. He consistently finds the best deals, works around my schedule with patience and flexibility, and makes the entire experience smooth and stress-free. If you’re looking to lease or purchase a vehicle, do yourself a favor and see Mo Borno. You’ll leave not only with a great car but with an experience that reminds you that genuine people still exist in this industry.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Matt was very helpful in helping us make a selection for

Matt was very helpful in helping us make a selection for an SUV. Matt applied no pressure, answered our questions thoughtfully and was supportive throughout the process. Matt was also very knowledgeable about the VW product line and differences between the various models. Believe it or not, that is not very common for people in auto sales.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

Matt was very helpful and persistent in getting me a good

Matt was very helpful and persistent in getting me a good deal! I love my new car. I will continue to give Volkswagen my business.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Moe Borno was great!

Moe Borno was great! He was very patient and helped me find what I was looking for.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again, and have a fantastic day!

Efficient with service, questions, and test driving.

Efficient with service, questions, and test driving. And good with communicating options related to lease vs buying

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hi Ven, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Kwasi was incredibly helpful and great to work with

Kwasi was incredibly helpful and great to work with during my car buying process. He was very knowledgeable about all the features that my wife and I were looking for and the communication was excellent throughout.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

My experience was excellent.

My experience was excellent. I went to exchange my Tiguan for another car that would accommodate a large dog. The salesman, Sprio, listened to exactly what I said and steered me to another Tiguan that was more pet friendly. I love the new Tiguan, 2025, as the seats go down in the cargo area. Now the dog has room and the rest of the car isn't dirty with footprints and fur. I couldn't be happier with this choice. The Service Department is the BEST one I have ever used.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Catherine, thank you for taking the time to leave a review for us at Volkswagen of South Charlotte. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Matt was very kind and responsive throughout the whole

Matt was very kind and responsive throughout the whole sales process. He answered all of my questions and I have been very happy with my purchase so far.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Volkswagen of South Charlotte for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

My time with Mr.

My time with Mr. Ansong and at Volkswagen at South Charlotte was worthwhile. My transaction with Mr. Ansong went smoothly. He gave me different options to choose from based on my budget. He was very professional and made my purchase easy and fun.

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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Went in looking for a Golf R and had the pleasure of

Went in looking for a Golf R and had the pleasure of meeting with Sean Brown. Sean not only notified me when the car was going to be arriving on the lot but also kept me well informed on when it was going to arrive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!