Reviews
Great dealer: friendly, honest and competent.
Great dealer: friendly, honest and competent. We bought a pre-owned car in very good condition.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Marg, thank you! We take our reviews seriously and are delighted to hear about your visit. At Volkswagen of South Charlotte we are always striving to do better than your last visit.
My husband & I went in to look at a new cars.
My husband & I went in to look at a new cars. Kwasi and his finance manager David made the process easy and seamless. If you want great service go see Kwasi & David.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Moe was very nice and gracious and helped me get an
Moe was very nice and gracious and helped me get an excellent deal on my Jetta!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This was ultimately the best dealership that I have
This was ultimately the best dealership that I have worked with on buying a vehicle. They heard my story and got the job done for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smooth, friendly and pressure-less experience from start
Smooth, friendly and pressure-less experience from start to finish. Easy decision making left to me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers, and it’s always nice to know when we succeed.
Staff are always friendly and willing to help.
Staff are always friendly and willing to help. This is my 2nd vehicle purchased from the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy buying process.
Easy buying process. Great communication. Great experience. Sales rep was fantastic. Used car manager helped to find ideal vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
One of the team members got me checked in (Nate Eaton)
One of the team members got me checked in (Nate Eaton) and the tech team was able to diagnose my issue in such a short amount of time. I arrived just hours before closing and they were able to squeeze me in. I was able to leave the service department with repairs that I needed. Friendly, helpful and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Martina, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brought my recently purchased 2023 ID4, which is having
Brought my recently purchased 2023 ID4, which is having online connection issues. After three-and-a-half hours no improvement was made. I was sent away with the same issue and told that they?d have to talk with VW, that I?d get a call back, which I?m not expecting.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Scott, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 991-7401 when you have a chance. Thank you, and we look forward to hearing from you.
Service was done in a timely fashion.
Service was done in a timely fashion. Parts and repairs needed were clearly described for approval. Pick up upon completion was convenient and repairs were communicated in detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Timothy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of South Charlotte. If you have any further questions, please give us a call. We're always happy to help!