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Ira Subaru of Danvers

(1,925 reviews)
Visit Ira Subaru of Danvers
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
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2025 consumer dealer award 2024 consumer dealer award

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New (978) 705-4879 (978) 705-4879
Used (978) 705-4873 (978) 705-4873
Service (978) 705-4871 (978) 705-4871

Inventory

See all 377 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2022.
At Ira Subaru we pride ourselves on our ability to meet your needs. While the current popularity and resulting high demand of Subaru vehicles has made some Subaru models hard to come by our professional sales staff will do everything we can to ensure that you get behind the wheel of your desired Subaru. Ira Subaru in Danvers MA treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Also BUY or TRADE your car through our AcceleRide program. Visit our website for more info!
We'll Beat Any Competitor's Offer in New England!

Service center

Phone number (978) 705-4871

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,925 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ira Subaru of Danvers from DealerRater.

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I only go to Yvonne at Ira Subaru.

I only go to Yvonne at Ira Subaru. She is the best. This dealership is very nice I have even entertained a toddler there while I waited, and I have done plenty of remote work as well.

I only go to Yvonne at Ira Subaru.

I only go to Yvonne at Ira Subaru. She is the best. This dealership is very nice I have even entertained a toddler there while I waited, and I have done plenty of remote work as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly and courteous service.

Friendly and courteous service. Grace was very pleasant and helpful. Service was completed in short order. Very satisfied.

Friendly and courteous service.

Friendly and courteous service. Grace was very pleasant and helpful. Service was completed in short order. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Eric, my service coordinator, was great and helpful.

Eric, my service coordinator, was great and helpful. Accommodations allowed me to work remotely at the dealership while I waited. Great experience.

Eric, my service coordinator, was great and helpful.

Eric, my service coordinator, was great and helpful. Accommodations allowed me to work remotely at the dealership while I waited. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Kour service rep, Yvonne, is efficient, professional and

Kour service rep, Yvonne, is efficient, professional and sman asset for the dealership. She takes care of all our vehicle?s service needs.very pleased with the dealership.

Kour service rep, Yvonne, is efficient, professional and

Kour service rep, Yvonne, is efficient, professional and sman asset for the dealership. She takes care of all our vehicle?s service needs.very pleased with the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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Service was faster than expected and they were able to

Service was faster than expected and they were able to quickly diagnose my issues and fix them for a fair price. Yvonne was in constant contact and made the experience easy, even when she was on a day off!

Service was faster than expected and they were able to

Service was faster than expected and they were able to quickly diagnose my issues and fix them for a fair price. Yvonne was in constant contact and made the experience easy, even when she was on a day off!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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Yvonne did a great job getting me in quickly for

Yvonne did a great job getting me in quickly for servicing and getting me to and from work and accommodating my schedule. I appreciated the video of my front rotors and explanation that it was time replace them. Great service.

Yvonne did a great job getting me in quickly for

Yvonne did a great job getting me in quickly for servicing and getting me to and from work and accommodating my schedule. I appreciated the video of my front rotors and explanation that it was time replace them. Great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Angus, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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I was able to schedule my maintenance service for a

I was able to schedule my maintenance service for a timeframe that fit my needs and my schedule. I was also sent a coupon for the anniversary of my car purchase month that saved me $61! I was able to pick and choose the services I wanted without a hassle from the service writer. My car received a complimentary wash!

I was able to schedule my maintenance service for a

I was able to schedule my maintenance service for a timeframe that fit my needs and my schedule. I was also sent a coupon for the anniversary of my car purchase month that saved me $61! I was able to pick and choose the services I wanted without a hassle from the service writer. My car received a complimentary wash!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are glad we could help! If you're ever in need of more help, please let us know!

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I switched years ago from this Subaru dealership to a

I switched years ago from this Subaru dealership to a different one for servicing of my vehicle. I forgot why I switched so recently I had a coupon so came back for service and this was my second time coming back recently. I was quoted the service would take an hour and a half maximum and it took 2 1/2 hours for a simple oil change. At the other service site, they always get me in and out in less than an hour for a simple oil change. My main concern was that I was told it would only take an hour and a half, and it was twice as long. I don?t know if they?re booking too many appointments in a day, but I probably will be going back to the other Subaru dealership for services ongoing because I don?t have time to waste. The attendant was very pleasant and apologetic which I appreciated but today I did have an appointment to get to and I wish I would have known it would take as long as it did.

I switched years ago from this Subaru dealership to a

I switched years ago from this Subaru dealership to a different one for servicing of my vehicle. I forgot why I switched so recently I had a coupon so came back for service and this was my second time coming back recently. I was quoted the service would take an hour and a half maximum and it took 2 1/2 hours for a simple oil change. At the other service site, they always get me in and out in less than an hour for a simple oil change. My main concern was that I was told it would only take an hour and a half, and it was twice as long. I don?t know if they?re booking too many appointments in a day, but I probably will be going back to the other Subaru dealership for services ongoing because I don?t have time to waste. The attendant was very pleasant and apologetic which I appreciated but today I did have an appointment to get to and I wish I would have known it would take as long as it did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback. It sounds like you received one of our most aggressive promotional offers — these come with significant savings, which is great for our customers but can also lead to higher-than-usual traffic in our service department, as many people take advantage of these deals. That said, I completely understand how valuable your time is, and I sincerely apologize that your visit took longer than expected. We never want a routine visit like an oil change to disrupt your schedule, and I appreciate your patience and understanding. I’d really like the opportunity to earn your business back and make your next visit a smoother experience — ideally on a day that’s not as heavily booked. Please feel free to reach out to me directly and I’ll personally help set up your next appointment to ensure it goes as efficiently as possible. Dan Hutt Service Director, Ira Subaru dhutt@group1auto.com 978-739-8866

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We have had several issues with this dealership.

We have had several issues with this dealership. We bought out our lease here and the car was grounded for 3 weeks (why? No idea). We asked them to service the car at that time (they did not). The car had about 39k miles on it at the time we bought it out. We purchased an extra warranty when we bought the car. Fast forward, we bring it in for service and they recommended I spend almost $4k for repairs and maintenance. They had no record of pur warranty that we purchased through them - actually they had zero info on our car in general. Not even that we purchased it from them. I came in wanting an oil change and tire rotation. They wanted me to get four brand new tires (on a 3 year old car) and fix part of the suspension as well as get a 30k service. Why that didnt get done when it was grounded for 3 weeks, I have no idea. Taking this to a local garage thats much more trustworthy.

We have had several issues with this dealership.

We have had several issues with this dealership. We bought out our lease here and the car was grounded for 3 weeks (why? No idea). We asked them to service the car at that time (they did not). The car had about 39k miles on it at the time we bought it out. We purchased an extra warranty when we bought the car. Fast forward, we bring it in for service and they recommended I spend almost $4k for repairs and maintenance. They had no record of pur warranty that we purchased through them - actually they had zero info on our car in general. Not even that we purchased it from them. I came in wanting an oil change and tire rotation. They wanted me to get four brand new tires (on a 3 year old car) and fix part of the suspension as well as get a 30k service. Why that didnt get done when it was grounded for 3 weeks, I have no idea. Taking this to a local garage thats much more trustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Courtney, Thanks for your review, however we have no record of the transaction you are describing. Please contact me directly so that I can review and address your concern directly. My contact is roscoerobinson@group1auto.com. Thank you and have a great day! Roscoe Robinson General Manager 978.739.8853

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Greatly informative about what the process would be when

Greatly informative about what the process would be when to expect callback what steps needed to be taken ones repaired great waiting area plenty of snacks to pass time away

Greatly informative about what the process would be when

Greatly informative about what the process would be when to expect callback what steps needed to be taken ones repaired great waiting area plenty of snacks to pass time away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Helen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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