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Ira Subaru of Danvers

(1,918 reviews)
Visit Ira Subaru of Danvers
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
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2025 consumer dealer award 2024 consumer dealer award

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New (978) 705-4879 (978) 705-4879
Used (978) 705-4873 (978) 705-4873
Service (978) 705-4871 (978) 705-4871

Inventory

See all 382 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since January 2022.
At Ira Subaru we pride ourselves on our ability to meet your needs. While the current popularity and resulting high demand of Subaru vehicles has made some Subaru models hard to come by our professional sales staff will do everything we can to ensure that you get behind the wheel of your desired Subaru. Ira Subaru in Danvers MA treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Also BUY or TRADE your car through our AcceleRide program. Visit our website for more info!
We'll Beat Any Competitor's Offer in New England!

Service center

Phone number (978) 705-4871

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,918 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ira Subaru of Danvers from DealerRater.

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I switched years ago from this Subaru dealership to a

I switched years ago from this Subaru dealership to a different one for servicing of my vehicle. I forgot why I switched so recently I had a coupon so came back for service and this was my second time coming back recently. I was quoted the service would take an hour and a half maximum and it took 2 1/2 hours for a simple oil change. At the other service site, they always get me in and out in less than an hour for a simple oil change. My main concern was that I was told it would only take an hour and a half, and it was twice as long. I don?t know if they?re booking too many appointments in a day, but I probably will be going back to the other Subaru dealership for services ongoing because I don?t have time to waste. The attendant was very pleasant and apologetic which I appreciated but today I did have an appointment to get to and I wish I would have known it would take as long as it did.

I switched years ago from this Subaru dealership to a

I switched years ago from this Subaru dealership to a different one for servicing of my vehicle. I forgot why I switched so recently I had a coupon so came back for service and this was my second time coming back recently. I was quoted the service would take an hour and a half maximum and it took 2 1/2 hours for a simple oil change. At the other service site, they always get me in and out in less than an hour for a simple oil change. My main concern was that I was told it would only take an hour and a half, and it was twice as long. I don?t know if they?re booking too many appointments in a day, but I probably will be going back to the other Subaru dealership for services ongoing because I don?t have time to waste. The attendant was very pleasant and apologetic which I appreciated but today I did have an appointment to get to and I wish I would have known it would take as long as it did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Greatly informative about what the process would be when

Greatly informative about what the process would be when to expect callback what steps needed to be taken ones repaired great waiting area plenty of snacks to pass time away

Greatly informative about what the process would be when

Greatly informative about what the process would be when to expect callback what steps needed to be taken ones repaired great waiting area plenty of snacks to pass time away

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We have had several issues with this dealership.

We have had several issues with this dealership. We bought out our lease here and the car was grounded for 3 weeks (why? No idea). We asked them to service the car at that time (they did not). The car had about 39k miles on it at the time we bought it out. We purchased an extra warranty when we bought the car. Fast forward, we bring it in for service and they recommended I spend almost $4k for repairs and maintenance. They had no record of pur warranty that we purchased through them - actually they had zero info on our car in general. Not even that we purchased it from them. I came in wanting an oil change and tire rotation. They wanted me to get four brand new tires (on a 3 year old car) and fix part of the suspension as well as get a 30k service. Why that didnt get done when it was grounded for 3 weeks, I have no idea. Taking this to a local garage thats much more trustworthy.

We have had several issues with this dealership.

We have had several issues with this dealership. We bought out our lease here and the car was grounded for 3 weeks (why? No idea). We asked them to service the car at that time (they did not). The car had about 39k miles on it at the time we bought it out. We purchased an extra warranty when we bought the car. Fast forward, we bring it in for service and they recommended I spend almost $4k for repairs and maintenance. They had no record of pur warranty that we purchased through them - actually they had zero info on our car in general. Not even that we purchased it from them. I came in wanting an oil change and tire rotation. They wanted me to get four brand new tires (on a 3 year old car) and fix part of the suspension as well as get a 30k service. Why that didnt get done when it was grounded for 3 weeks, I have no idea. Taking this to a local garage thats much more trustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Courtney, Thanks for your review, however we have no record of the transaction you are describing. Please contact me directly so that I can review and address your concern directly. My contact is roscoerobinson@group1auto.com. Thank you and have a great day! Roscoe Robinson General Manager 978.739.8853

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Very pleasant prompt and took care of all my needs and

Very pleasant prompt and took care of all my needs and ensure that I have the best pricing possible. Everything is done, timely and very happy.

Very pleasant prompt and took care of all my needs and

Very pleasant prompt and took care of all my needs and ensure that I have the best pricing possible. Everything is done, timely and very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Top,quality,sympathy,service driven,good staff,well

Top,quality,sympathy,service driven,good staff,well treated customers ,trustworthy,transparency,fast,clean,human

Top,quality,sympathy,service driven,good staff,well

Top,quality,sympathy,service driven,good staff,well treated customers ,trustworthy,transparency,fast,clean,human

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership is very comfortable very professional

The dealership is very comfortable very professional communicates very well makes you feel welcome and gets you in and out in a very Timely manner

The dealership is very comfortable very professional

The dealership is very comfortable very professional communicates very well makes you feel welcome and gets you in and out in a very Timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Synthetic oil change with no appointment.

Synthetic oil change with no appointment. I was told it would take one and a half hours. In one and a half hours it was done & my Subaru was washed. Perfect.

Synthetic oil change with no appointment.

Synthetic oil change with no appointment. I was told it would take one and a half hours. In one and a half hours it was done & my Subaru was washed. Perfect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I was helped by Christian, who was very welcoming and

I was helped by Christian, who was very welcoming and helpful finding the right model for me. The process went quick and was handled professionally.

I was helped by Christian, who was very welcoming and

I was helped by Christian, who was very welcoming and helpful finding the right model for me. The process went quick and was handled professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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shout out to Chris and John Pierre for helping me

shout out to Chris and John Pierre for helping me purchase my car with ease. it was a seamless process that couldn?t be done any easier.

shout out to Chris and John Pierre for helping me

shout out to Chris and John Pierre for helping me purchase my car with ease. it was a seamless process that couldn?t be done any easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you have any further questions, please don't hesitate to reach out!

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Ira Subaru is a welcome dealership that I would recommend

Ira Subaru is a welcome dealership that I would recommend to my friends or anyone who is interested in buying a Subaru. The location is also convenient for those who live around northern greater Boston.

Ira Subaru is a welcome dealership that I would recommend

Ira Subaru is a welcome dealership that I would recommend to my friends or anyone who is interested in buying a Subaru. The location is also convenient for those who live around northern greater Boston.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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