Ira Subaru of Danvers

I switched years ago from this Subaru dealership to a different one for servicing of my vehicle. I forgot why I switched so recently I had a coupon so came back for service and this was my second time coming back recently. I was quoted the service would take an hour and a half maximum and it took 2 1/2 hours for a simple oil change. At the other service site, they always get me in and out in less than an hour for a simple oil change. My main concern was that I was told it would only take an hour and a half, and it was twice as long. I don?t know if they?re booking too many appointments in a day, but I probably will be going back to the other Subaru dealership for services ongoing because I don?t have time to waste. The attendant was very pleasant and apologetic which I appreciated but today I did have an appointment to get to and I wish I would have known it would take as long as it did.

Greatly informative about what the process would be when to expect callback what steps needed to be taken ones repaired great waiting area plenty of snacks to pass time away

We have had several issues with this dealership. We bought out our lease here and the car was grounded for 3 weeks (why? No idea). We asked them to service the car at that time (they did not). The car had about 39k miles on it at the time we bought it out. We purchased an extra warranty when we bought the car. Fast forward, we bring it in for service and they recommended I spend almost $4k for repairs and maintenance. They had no record of pur warranty that we purchased through them - actually they had zero info on our car in general. Not even that we purchased it from them. I came in wanting an oil change and tire rotation. They wanted me to get four brand new tires (on a 3 year old car) and fix part of the suspension as well as get a 30k service. Why that didnt get done when it was grounded for 3 weeks, I have no idea. Taking this to a local garage thats much more trustworthy.

Very pleasant prompt and took care of all my needs and ensure that I have the best pricing possible. Everything is done, timely and very happy.

Top,quality,sympathy,service driven,good staff,well treated customers ,trustworthy,transparency,fast,clean,human

The dealership is very comfortable very professional communicates very well makes you feel welcome and gets you in and out in a very Timely manner

Synthetic oil change with no appointment. I was told it would take one and a half hours. In one and a half hours it was done & my Subaru was washed. Perfect.

I was helped by Christian, who was very welcoming and helpful finding the right model for me. The process went quick and was handled professionally.

shout out to Chris and John Pierre for helping me purchase my car with ease. it was a seamless process that couldn?t be done any easier.

Ira Subaru is a welcome dealership that I would recommend to my friends or anyone who is interested in buying a Subaru. The location is also convenient for those who live around northern greater Boston.