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AutoNation Ford Sanford

(1,659 reviews)
Visit AutoNation Ford Sanford
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–6:00pm
New (888) 454-6207 (888) 454-6207
Used (888) 853-4793 (888) 853-4793
Service (877) 461-0315 (877) 461-0315

Reviews

(1,659 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Sanford from DealerRater.

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Contacted them 5 times and never got a reply or

Contacted them 5 times and never got a reply or additional information I asked for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Will, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

The best dealership ever!

The best dealership ever! Charles & Stephen hands down best I’ve ever worked with ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

Manager said they tested the brakes in their 170 pt check

Manager said they tested the brakes in their 170 pt check up. I questioned that they were not very tight. Said they put on new front brake pads. They agreed to put on new back brake pads. Drove off the lot with confidence brakes were fix. Dead wrong, almost got in accident on I4. They would not let me take to my mechanic for inspection unless sales rep attended. But my mechanic was 25 miles away so that did not work. I immediately took my new car to my mechanic after I bought the car and found that both front and rear rotors were in bad shape and the brake fluid was in bad condition also. Spent $1000 to get brakes working correctly. Called salesman next day to see what they would do and never heard back from AutoNation people. I know it is on me to call them back but would be cautious of their 170 point check up! Almost cost me a big crash because car would not stop on highway driving home from AutoNation. I don’t believe AutoNation had their best interest in taking care of a customer. Just wanted to get the car out the door.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 680-0781 -- we hope to hear from you soon.

Great deals makers with a good customer service.

Great deals makers with a good customer service. Easy process for trade in and new purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

We showed up on a Sunday was greeted by sterling Swope he

We showed up on a Sunday was greeted by sterling Swope he asked me what I was interested in I Told him we went out into the parking lot started our search found what I was looking for. Went for a real good test drive came back in. I got the job done. Thanks, Sterling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Carson made the process quick and informative.

Carson made the process quick and informative. Helping me get into the car that fit my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christopher, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Champ is the absolute best!

Champ is the absolute best! Made the entire process of getting a brand new car the easiest I have ever experienced. I drove all the way from North Carolina just because of how good I heard he was with helping my family get their cars. 100% worth the 9 hour drive just to work with him. The financial officer took much longer to work through details and when Champ came back to help, it made everything go much smoother. He made my car buying experience a priority and worked overtime to make sure I got the car I wanted and for a great price too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I visited this dealership twice.

I visited this dealership twice. On both occasions the sales team was friendly and accommodating. No pressure to purchase like you get at some other dealerships. Went in for a test drive and drove home in my new car in under 4 hours, no headache.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Nice clean showroom.

Nice clean showroom. No pushy salesmen. Was able to get the Best deal on a 24’ Mustang Mach e, in the area. Worth the trip to the showroom to see what they can offer you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

The whole team is amazing.

The whole team is amazing. David Rodriguez was my sales rep and answered all questions I had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.