Reviews
had a wonderful experience with dealership. salesman (felipe) was outstanding. I highly recommend felipe as your salesman.
had a wonderful experience with dealership. salesman (felipe) was outstanding. I highly recommend felipe as your salesman.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Coco! I’m delighted to hear that you had a great experience with Liberty GMC and that Felipe made such a positive impact. I appreciate your recommendation, and we look forward to seeing you again soon! Best, Chris Scott, General Manager
The dealership adds on line are great but get confirmation of the pricing from a salesman over the phone. The trade in value was dismal and the reasoning for that was laughable. The whole experience at the dealership was a joke. Waits, excuses and lies.
The dealership adds on line are great but get confirmation of the pricing from a salesman over the phone. The trade in value was dismal and the reasoning for that was laughable. The whole experience at the dealership was a joke. Waits, excuses and lies.
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- 3.0
- Does not recommend this dealer
- Shopped for a new car
Good morning Tcombs707, We’re sorry to hear that you were disappointed with your experience. We take feedback like this seriously and would appreciate the opportunity to look into the concerns you’ve raised. However, we’re unable to locate any employees by the names referenced in this review in our records, so we’re concerned there may be some confusion regarding the dealership or the individuals involved. We’d be happy to investigate further and discuss the pricing, trade-in evaluation, and overall experience. Please contact me directly with additional details so we can better understand what occurred and assist you. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4416
Very friendly, professional and engaging dealership. Would highly recommend them for your next vehicle purchase
Very friendly, professional and engaging dealership. Would highly recommend them for your next vehicle purchase
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Vraall! I’m thrilled to hear that you had a positive experience with us at Liberty GMC. Your recommendation is appreciated, and we look forward to assisting you with your next vehicle purchase! Best, Chris Scott, General Manager
My new service advisor went above and beyond to help me find saving. I enjoyed the new video of the checklist and found value in seeing the tech check and recommend repairs.
My new service advisor went above and beyond to help me find saving. I enjoyed the new video of the checklist and found value in seeing the tech check and recommend repairs.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive comments, Andrew! I’m happy to hear that our service advisor went above and beyond to assist you and that you found value in the video checklist. At Liberty GMC, we strive to provide exceptional service and transparency. I appreciate your feedback, and we look forward to seeing you again soon! Best, Sam Ganczaruk, Service Director
Great service, Santos the service advisor its so friendly and helpful. Communication is good they keep you in loop.
Great service, Santos the service advisor its so friendly and helpful. Communication is good they keep you in loop.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Robert! I'm happy to hear you had a great experience with Santos at Liberty GMC. It's great to know that you found our communication helpful and that our team made your visit enjoyable. We look forward to serving you again in the future! Best, Sam Ganczaruk, Service Director
The dealership was awesome, the salesman and saleswoman showed great customer service. The energy was relaxing and very welcoming.
The dealership was awesome, the salesman and saleswoman showed great customer service. The energy was relaxing and very welcoming.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that you had an awesome experience with us at Liberty GMC. It's fantastic to know that we provided great customer service and created a relaxing atmosphere for you. I appreciate your feedback, and we look forward to welcoming you back for your next visit! Best, Chris Scott, General Manager
They have damaged my truck to the tune of $1423.00. Mechanic yanked my airbag out and damage my stereo and dash he also damaged the panel leading to battery under back seat ,left both grounds lose on 2 of 3 batteries causing them to drain all 3. At 400$ + each. They fought me for 3 days denying anything then agreed to look. Found out I was rt and tried to fix but broke more stuff and denying to fix or compensate me. I called police department to file a report. They go as far as to trespass me a violated my rights. Plus BBB HAS tried and they are still denying to fix it. Rick and his team need to be replaced.. this is unacceptable behavior from a supposedly great company. Avoid this company and dealership. You will do much better going elsewhere. I have multiple documents to confirm my complaint.
They have damaged my truck to the tune of $1423.00. Mechanic yanked my airbag out and damage my stereo and dash he also damaged the panel leading to battery under back seat ,left both grounds lose on 2 of 3 batteries causing them to drain all 3. At 400$ + each. They fought me for 3 days denying anything then agreed to look. Found out I was rt and tried to fix but broke more stuff and denying to fix or compensate me. I called police department to file a report. They go as far as to trespass me a violated my rights. Plus BBB HAS tried and they are still denying to fix it. Rick and his team need to be replaced.. this is unacceptable behavior from a supposedly great company. Avoid this company and dealership. You will do much better going elsewhere. I have multiple documents to confirm my complaint.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team has acknowledged this review.
contacted and emailed me. discussions stopped when I asked what the dealership costs were; asked for a print out but never got onel
contacted and emailed me. discussions stopped when I asked what the dealership costs were; asked for a print out but never got onel
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to be transparent throughout the purchasing process, including discussing dealership costs and providing any requested pricing information. We apologize if there was a breakdown in communication. We'd appreciate the opportunity to learn more about your experience and address your concerns. Please reach out to me directly at your convenience so we can assist you further and work toward a better experience. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4405
I ordered my vehicle and Kyle kept me updated from the build stage to the transient and delivery stage. Kyle explained all the functions of my new vehicle and made sure I understood all the features before I took possession of the vehicle. Hobby Nelson assisted me with the financing, and the process was completed under thirty minutes.
I ordered my vehicle and Kyle kept me updated from the build stage to the transient and delivery stage. Kyle explained all the functions of my new vehicle and made sure I understood all the features before I took possession of the vehicle. Hobby Nelson assisted me with the financing, and the process was completed under thirty minutes.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m pleased to hear about your positive experience with Kyle and Hobby at Liberty GMC. Keeping you updated throughout the process and ensuring you understand all the features of your new vehicle is what our team strives for. I appreciate your feedback, and we hope to see you again soon! Enjoy your new ride! Best, Chris Scott, General Manager
Have purchased Yukon and Denali truck. Nathan Allen is a extremely good salesman. NOT SO with Zach Skinner (Service Consultant). 5 calls to his direct number, had me scheduled for 2 days ago for bug shield replacement, and finally today after talking with my saleman was told that my truck would be probably be ready today by 5PM. Zach Skinner should not be a service consultant.
Have purchased Yukon and Denali truck. Nathan Allen is a extremely good salesman. NOT SO with Zach Skinner (Service Consultant). 5 calls to his direct number, had me scheduled for 2 days ago for bug shield replacement, and finally today after talking with my saleman was told that my truck would be probably be ready today by 5PM. Zach Skinner should not be a service consultant.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Good evening Don, Thank you for your feedback and for choosing us for both your Yukon and Denali purchases. We’re delighted to hear that Nathan Allen provided you with an excellent sales experience. We sincerely apologize for the frustration and inconvenience you experienced regarding your bug shield replacement. Clear communication and timely updates are expectations we strive to meet, and it is disappointing to learn that we fell short in your case. Your comments have been shared with our service management team so they can review what occurred and address the communication concerns you’ve raised. We value your business and appreciate you bringing this matter to our attention, as it helps us improve the experience we provide to all our customers. Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our service department. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4405