Reviews
My new service advisor went above and beyond to help me find saving. I enjoyed the new video of the checklist and found value in seeing the tech check and recommend repairs.
My new service advisor went above and beyond to help me find saving. I enjoyed the new video of the checklist and found value in seeing the tech check and recommend repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, Santos the service advisor its so friendly and helpful. Communication is good they keep you in loop.
Great service, Santos the service advisor its so friendly and helpful. Communication is good they keep you in loop.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Robert! I'm happy to hear you had a great experience with Santos at Liberty GMC. It's great to know that you found our communication helpful and that our team made your visit enjoyable. We look forward to serving you again in the future! Best, Sam Ganczaruk, Service Director
The dealership was awesome, the salesman and saleswoman showed great customer service. The energy was relaxing and very welcoming.
The dealership was awesome, the salesman and saleswoman showed great customer service. The energy was relaxing and very welcoming.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that you had an awesome experience with us at Liberty GMC. It's fantastic to know that we provided great customer service and created a relaxing atmosphere for you. I appreciate your feedback, and we look forward to welcoming you back for your next visit! Best, Chris Scott, General Manager
They have damaged my truck to the tune of $1423.00. Mechanic yanked my airbag out and damage my stereo and dash he also damaged the panel leading to battery under back seat ,left both grounds lose on 2 of 3 batteries causing them to drain all 3. At 400$ + each. They fought me for 3 days denying anything then agreed to look. Found out I was rt and tried to fix but broke more stuff and denying to fix or compensate me. I called police department to file a report. They go as far as to trespass me a violated my rights. Plus BBB HAS tried and they are still denying to fix it. Rick and his team need to be replaced.. this is unacceptable behavior from a supposedly great company. Avoid this company and dealership. You will do much better going elsewhere. I have multiple documents to confirm my complaint.
They have damaged my truck to the tune of $1423.00. Mechanic yanked my airbag out and damage my stereo and dash he also damaged the panel leading to battery under back seat ,left both grounds lose on 2 of 3 batteries causing them to drain all 3. At 400$ + each. They fought me for 3 days denying anything then agreed to look. Found out I was rt and tried to fix but broke more stuff and denying to fix or compensate me. I called police department to file a report. They go as far as to trespass me a violated my rights. Plus BBB HAS tried and they are still denying to fix it. Rick and his team need to be replaced.. this is unacceptable behavior from a supposedly great company. Avoid this company and dealership. You will do much better going elsewhere. I have multiple documents to confirm my complaint.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team has acknowledged this review.
contacted and emailed me. discussions stopped when I asked what the dealership costs were; asked for a print out but never got onel
contacted and emailed me. discussions stopped when I asked what the dealership costs were; asked for a print out but never got onel
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to be transparent throughout the purchasing process, including discussing dealership costs and providing any requested pricing information. We apologize if there was a breakdown in communication. We'd appreciate the opportunity to learn more about your experience and address your concerns. Please reach out to me directly at your convenience so we can assist you further and work toward a better experience. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4405
I ordered my vehicle and Kyle kept me updated from the build stage to the transient and delivery stage. Kyle explained all the functions of my new vehicle and made sure I understood all the features before I took possession of the vehicle. Hobby Nelson assisted me with the financing, and the process was completed under thirty minutes.
I ordered my vehicle and Kyle kept me updated from the build stage to the transient and delivery stage. Kyle explained all the functions of my new vehicle and made sure I understood all the features before I took possession of the vehicle. Hobby Nelson assisted me with the financing, and the process was completed under thirty minutes.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m pleased to hear about your positive experience with Kyle and Hobby at Liberty GMC. Keeping you updated throughout the process and ensuring you understand all the features of your new vehicle is what our team strives for. I appreciate your feedback, and we hope to see you again soon! Enjoy your new ride! Best, Chris Scott, General Manager
Have purchased Yukon and Denali truck. Nathan Allen is a extremely good salesman. NOT SO with Zach Skinner (Service Consultant). 5 calls to his direct number, had me scheduled for 2 days ago for bug shield replacement, and finally today after talking with my saleman was told that my truck would be probably be ready today by 5PM. Zach Skinner should not be a service consultant.
Have purchased Yukon and Denali truck. Nathan Allen is a extremely good salesman. NOT SO with Zach Skinner (Service Consultant). 5 calls to his direct number, had me scheduled for 2 days ago for bug shield replacement, and finally today after talking with my saleman was told that my truck would be probably be ready today by 5PM. Zach Skinner should not be a service consultant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good evening Don, Thank you for your feedback and for choosing us for both your Yukon and Denali purchases. We’re delighted to hear that Nathan Allen provided you with an excellent sales experience. We sincerely apologize for the frustration and inconvenience you experienced regarding your bug shield replacement. Clear communication and timely updates are expectations we strive to meet, and it is disappointing to learn that we fell short in your case. Your comments have been shared with our service management team so they can review what occurred and address the communication concerns you’ve raised. We value your business and appreciate you bringing this matter to our attention, as it helps us improve the experience we provide to all our customers. Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our service department. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4405
Always get treated well by Liberty GMC and their service department. Give me straight answers and the service rep Jim Sepe is top notch.
Always get treated well by Liberty GMC and their service department. Give me straight answers and the service rep Jim Sepe is top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Daniel! I’m thrilled to hear that you’ve had consistently positive experiences with Liberty GMC and our service department. Jim is indeed a valuable member of our team, and I appreciate you recognizing his efforts. We look forward to serving you again in the future! Best, Sam Ganczaruk, Service Director
Had a great experience and now enjoying my new truck thank you! I will definitely be back for another vehicle.
Had a great experience and now enjoying my new truck thank you! I will definitely be back for another vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Liberty GMC and are enjoying your new truck. We look forward to assisting you again for your next vehicle! Safe travels on the road! Best, Chris Scott, General Manager
Had airbag warranty. Passenger side. They broke stereo and dash panels pulled harness so hard it unplugged the stereo. Calling me a liar 5 days of my life. I had cops come do report. And they trespass me. Cops said I have a sick truck. 300$ of broken dash parts. And stress and aggravation. Don't go there for service
Had airbag warranty. Passenger side. They broke stereo and dash panels pulled harness so hard it unplugged the stereo. Calling me a liar 5 days of my life. I had cops come do report. And they trespass me. Cops said I have a sick truck. 300$ of broken dash parts. And stress and aggravation. Don't go there for service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair