Liberty GMC

When this customer bought this vehicle in 2022 he felt the rear end was swaying on the freeway. Being concerned we had him bring it in to service and we found that Cadillac had a bulletin on the CT5 stating for the smoothest rear ride control Cadillac suggests Michelin tires. To satisfy the customer Liberty Buick put $2,349 worth of brand new Michelin tires on the vehicle. Liberty Buick did absorb the cost of the tires to make the customer satisfied. It did fix the swaying. Now, the son was never comfortable with the vehicle after that. I did tell Mr. Diesing I would buy the vehicle back or he could trade it. I even gave him a generous value over the phone thinking he would come in and do one or the other. After that I did not hear from Mr. Diesing for 10 months. Unaware Mr. Diesing had engine problems two years after purchasing the vehicle (He never called me) He took it to a dealership closer to his house. That dealership Installed a new engine under warranty. Again I was never aware that this happened. I'm assuming the other dealership was trying to get the vehicle under the lemon law, a demand from Mr. Diesling. Regarding the statement from Autumn Henderson that is inaccurate, Mrs. Henderson never said "he signed the paperwork so the unsafe car is his.. Mrs Henderson met with both of us together she was very concerned especially after hearing that a new engine has been put in the vehicle and now its having problems burning oil. She set the appointment in service for him to have the engine that we did not install to be looked at. She also set up a new vehicle quote just incase he was wanting to trade the vehicle giving him well over market value. Mr. Diesing was happy with that but decided not to do either and just keep the vehicle and let us figure why it could possible be burning more oil then it should. There is a special test we have to do through General Motors to check the burning of the oil and oil levels of the engine. Every 500 miles we have to document at the dealership to prove to GM that oil is burning more then normal. About two weeks later I asked my service advisor if Mr. Diesing had brought his vehicle back in to service for the test, she said no. I followed up with Mr. Diesing and he told me he left for Iowa and his son wont bring the Cadillac in for us to record the levels for GM. I did get a text from Mr. Diesing two days ago stating that GM said I need to take the car back. I felt this was odd after three years of owning it and being bought as a preowned vehicle, so I called GM and they said we told Mr. Diesing that he needs to take the vehicle back to the dealership that installed the engine and that he should be working with them not Liberty Buick. They also verified that they never stated that Liberty Buick has to take the vehicle back. GM also said he must follow the testing policy of the oil or they will not be able to help the customer. I have told Mr. Diesing this before but he told me the service manager will not work with him anymore at the other dealership.

Thank you for your wonderful review, Coco! I’m delighted to hear that you had a great experience with Liberty GMC and that Felipe made such a positive impact. I appreciate your recommendation, and we look forward to seeing you again soon! Best, Chris Scott, General Manager

Good morning Tcombs707, We’re sorry to hear that you were disappointed with your experience. We take feedback like this seriously and would appreciate the opportunity to look into the concerns you’ve raised. However, we’re unable to locate any employees by the names referenced in this review in our records, so we’re concerned there may be some confusion regarding the dealership or the individuals involved. We’d be happy to investigate further and discuss the pricing, trade-in evaluation, and overall experience. Please contact me directly with additional details so we can better understand what occurred and assist you. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4416

Thank you for your kind words, Vraall! I’m thrilled to hear that you had a positive experience with us at Liberty GMC. Your recommendation is appreciated, and we look forward to assisting you with your next vehicle purchase! Best, Chris Scott, General Manager

Thank you for your positive comments, Andrew! I’m happy to hear that our service advisor went above and beyond to assist you and that you found value in the video checklist. At Liberty GMC, we strive to provide exceptional service and transparency. I appreciate your feedback, and we look forward to seeing you again soon! Best, Sam Ganczaruk, Service Director

Thank you for your feedback, Robert! I'm happy to hear you had a great experience with Santos at Liberty GMC. It's great to know that you found our communication helpful and that our team made your visit enjoyable. We look forward to serving you again in the future! Best, Sam Ganczaruk, Service Director

Thank you for your wonderful review! I’m thrilled to hear that you had an awesome experience with us at Liberty GMC. It's fantastic to know that we provided great customer service and created a relaxing atmosphere for you. I appreciate your feedback, and we look forward to welcoming you back for your next visit! Best, Chris Scott, General Manager

Our team has acknowledged this review.

Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to be transparent throughout the purchasing process, including discussing dealership costs and providing any requested pricing information. We apologize if there was a breakdown in communication. We'd appreciate the opportunity to learn more about your experience and address your concerns. Please reach out to me directly at your convenience so we can assist you further and work toward a better experience. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4405

Thank you for your wonderful review! I’m pleased to hear about your positive experience with Kyle and Hobby at Liberty GMC. Keeping you updated throughout the process and ensuring you understand all the features of your new vehicle is what our team strives for. I appreciate your feedback, and we hope to see you again soon! Enjoy your new ride! Best, Chris Scott, General Manager