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Griffin Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Toyota from DealerRater.

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A huge thank you to Lucas McDonald and Zayd Amin for helping us out. We have never been disappointed with the service we received from Griffin Toyota in Hamlet, NC. Every time we have called and requested something particular it was handled efficiently and in less time than other dealerships we have been to.We highly recommend either of these two wonderful men to help with your needs when purchasing a new or used vehicle.

A huge thank you to Lucas McDonald and Zayd Amin for helping us out. We have never been disappointed with the service we received from Griffin Toyota in Hamlet, NC. Every time we have called and requested something particular it was handled efficiently and in less time than other dealerships we have been to.We highly recommend either of these two wonderful men to help with your needs when purchasing a new or used vehicle.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best dealership ever! raul and lucas treated me and my family like royalty! My car was literally on a red carpet when i arrived! Keep up the good work!

The best dealership ever! raul and lucas treated me and my family like royalty! My car was literally on a red carpet when i arrived! Keep up the good work!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

The best dealership ever! raul and lucas treated me and my family like royalty! My car was literally on a red carpet when i arrived! Keep up the good work!

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The only place i would ever buy a car! Raul is the man (aka conejito)! He was so gentle with me! This is my 6th car from him. He is my car guy for life!

The only place i would ever buy a car! Raul is the man (aka conejito)! He was so gentle with me! This is my 6th car from him. He is my car guy for life!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

The only place i would ever buy a car! Raul is the man (aka conejito)! He was so gentle with me! This is my 6th car from him. He is my car guy for life!

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After having a bad experience with a preferred dealership, I was directed to Griffin Toyota. They went above and beyond to make my car buying experience perfect. My car arrived today and I can honestly say the process was smooth from start to finish. Luke, and the staff that delivered my car, were all friendly & pleasant to work with. I have already recommended Griffin Toyota to friends.

After having a bad experience with a preferred dealership, I was directed to Griffin Toyota. They went above and beyond to make my car buying experience perfect. My car arrived today and I can honestly say the process was smooth from start to finish. Luke, and the staff that delivered my car, were all friendly & pleasant to work with. I have already recommended Griffin Toyota to friends.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional scam artist! Buyer Beware! I want my $500 back that y’all stole from me! They tried to sh@t me twice in the finance department, then I found out that they switched the truck I was trying to buy with a totally different truck with less options. Never again will I deal with Griffin on anything.

Professional scam artist! Buyer Beware! I want my $500 back that y’all stole from me! They tried to sh@t me twice in the finance department, then I found out that they switched the truck I was trying to buy with a totally different truck with less options. Never again will I deal with Griffin on anything.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Service department is completely incompetent. Do not take responsibility for their incompetence. Screwed up services for both my car and my wife’s car. Learned my lesson the hard way.

Service department is completely incompetent. Do not take responsibility for their incompetence. Screwed up services for both my car and my wife’s car. Learned my lesson the hard way.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We have a 2014 Rav 4. It has 41000 miles. We have already had our radio/ stereo system to go out completely and be replaced. ALL power door lock actuators have had to be replaced. After waiting over 3 hours and paying $766 my husband came home with one door still not working... thank goodness we got Toyota good will money ot it would have cost @$1650. All servicing has been done at Toyota...very disappointed with all the problems and servicing...” Just bring it back and we will replace the final door.” No worries for them about extra travel, gas money, and another day wasted because they did not do it correctly the first time. They will let you rent a car for $25 so you don’t have to wait. Just saying: we also have a Nissan Rogue with similar miles and NO problems st all!! We have a Honda Accord with over 100,000 miles with excellent service and NO problems. Toyota has really declined in customer service..This car has been taken care of, but continues to have issues...Toyota nor Jack seem to care....Very dissatisfied and unhappy customer!!

We have a 2014 Rav 4. It has 41000 miles. We have already had our radio/ stereo system to go out completely and be replaced. ALL power door lock actuators have had to be replaced. After waiting over 3 hours and paying $766 my husband came home with one door still not working... thank goodness we got Toyota good will money ot it would have cost @$1650. All servicing has been done at Toyota...very disappointed with all the problems and servicing...” Just bring it back and we will replace the final door.” No worries for them about extra travel, gas money, and another day wasted because they did not do it correctly the first time. They will let you rent a car for $25 so you don’t have to wait. Just saying: we also have a Nissan Rogue with similar miles and NO problems st all!! We have a Honda Accord with over 100,000 miles with excellent service and NO problems. Toyota has really declined in customer service..This car has been taken care of, but continues to have issues...Toyota nor Jack seem to care....Very dissatisfied and unhappy customer!!

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service manager, Stella is awesome! I only like to go when she's working. She keeps things moving and is extremely organized and very friendly. She is very thorough in explaining what's going on with my car and if there are any issues with it. I bring my car in on my lunch hour for service and she ALWAYS gets me in and out on time. Never happens with the other service manager.

The service manager, Stella is awesome! I only like to go when she's working. She keeps things moving and is extremely organized and very friendly. She is very thorough in explaining what's going on with my car and if there are any issues with it. I bring my car in on my lunch hour for service and she ALWAYS gets me in and out on time. Never happens with the other service manager.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional, as well a the personal touch witch makes the customer feel special. The work was completed in a timely manner. Have always had great service at Griffin. I have been doing business with Griffin Toyota for 15 years.

Professional, as well a the personal touch witch makes the customer feel special. The work was completed in a timely manner. Have always had great service at Griffin. I have been doing business with Griffin Toyota for 15 years.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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salesman was knowledgeable , kind and courteous helped get us a car that we could afford and would highly recommend this salesman

salesman was knowledgeable , kind and courteous helped get us a car that we could afford and would highly recommend this salesman

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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