Reviews
Work was not completed although work order indicated it
Work was not completed although work order indicated it was complete. Had to return to service department before I got out of the parking lot
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phil, we are so sorry to hear about your recent experience. Thank you for taking the time to share your recent visit details with us. We really value the feedback, and would like to discuss it with you further. Please contact Jacob Ellis at 910-798-1145 at your earliest convenience.
very happy to get a corolla from Kim with payments we
very happy to get a corolla from Kim with payments we could afford. She found the perfect one on the pre owned lot. Everyone at Hendrick is friendly !
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rein, thank you for taking the time to leave a review for us at Hendrick Toyota Wilmington. We're happy we could meet your expectations!
Traded in my limited 4 runner for a Rav 4 premium with
Traded in my limited 4 runner for a Rav 4 premium with the assistance of Kim Wehinger my sales lady . She was very responsive and knowledgeable to all my questions. I love my Rav 4 !
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jenn, thanks for your praise and kind comments about our team.
The repairs Herrera relatively fast, however, my car
The repairs Herrera relatively fast, however, my car still had the same warning lights displayed. They couldn?t find my car when I went to pick it up. When we finally located it the battery was completely dead due to whatever work they had done and now they want me to pay an additional $300 on top of the initial $1600. Customer service was excellent onsite but the multiple times I called and left msgs for my rep to call me back were completely ignored.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tsoto, Thank you for taking the time to share your recent experience with us. One of our managers tried reaching out. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Jacob Ellis at 910-798-1145.
Excellent buying experience.
Excellent buying experience. Damien P was our salesman and he was a pleasure to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Becky, we are glad we could help!
William Sykes service advisor was absolutely awesome and
William Sykes service advisor was absolutely awesome and was great to work with. He made my service appointment easy and was extremely knowledgeable and nice!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shannon Morgan, thanks for your praise and kind comments about our team.
Melisa Hatcher was a sweetheart!
Melisa Hatcher was a sweetheart! Great service and the wait was not long at all!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Makenzie, we're happy to hear you had such a positive experience with our team!
I was so confused by all the texts and emails regarding a
I was so confused by all the texts and emails regarding a visit for an oil change and tire rotation. One gave me a price for the service that was higher than I agreed on. I even received an email after I got home that my car was not ready but would be soon. I have to tell you that these communications upset me and I thought they were performing a service I did not order. I felt I needed to track down the service advisor to discuss my service there. What are they thinking?
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mamajoan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call our Service Director, Chris Ehnes, at 910-798-1150. We look forward to hearing from you soon.
William Sykes, Amazing person and gave me really
William Sykes, Amazing person and gave me really wonderful work! High recommend going to see him!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kamden, thank you for your kind words and this wonderful review!
Curtis levy was excellent and took his time explaing all
Curtis levy was excellent and took his time explaing all about the car. Curtis took his time showing us different cars and different options to purchase car. Curtis is an excellent person and salesman.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Wesley Fantini, thank you for taking the time to leave a review for us at Hendrick Toyota Wilmington. We're happy we could meet your expectations!