Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

Everyone was nice and provided great service. Britney R. was awesome. I got an oil change and my coolant was leaking they fixed the clamp for me. They also took a look at my original radio to see if it could be fixed. Thanks for great service!

Spent a cold night in our dead truck with our dogs after having been deposited at the service bay by a tow truck after hours. When they opened at 7:30, the staff kindly welcomed us and our dogs to the lounge to warm up, quickly diagnosed the problem, fixed our pesky truck and sent us on our trip home. So, so grateful for your helpful and knowledgeable staff - we are almost thawed and making progress on our trip home…Erin, Dave and Siobhan plus Jim and Steve (the black lab boys).

Bought a used 2022 "Tom O'Brien Certified" Wrangler. Two days later I noticed that I had a non-functioning front driver's side turn signal/DRL and a non-functioning passenger sider rear tail light. Obviously this is a serious safety issue. From their website: "All vehicles receive a comprehensive vehicle inspection. Every vehicle must meet or exceed exacting standards in order to be called Tom O'Brien Certified." Apparently properly functioning lights is not considered an exacting standard. Three emails to two different people went unanswered. I guess as soon has they have your money and you drive it off the lot, they promptly forget about you. What's funny is I got an email (generic one I'm sure they send to everyone who buys a car there) from my salesman that stated: "If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible." Well I did contact you, twice, with no response. I'll be taking the Jeep to another dealer to get the lights taken care of, or I'll just order ones and replace them myself - something I shouldn't have to do on a "certified" car. Safe to say I won't be returning here or recommending them to anyone.

Great service ! And very professional always enjoy my experience buying a car from these team !

Came in looking for a wrangler, Stan the man made it happen for me!! Got a heck of a deal and they worked with me amazingly with my trade-in. I got a way higher value than I ever expected on my new jeep & for my trade in. The manager even gave me my first duck!! Great group of people that made the experience flawless.

Everything went very smoothly. All people we had contact with were very professional. I would definitely recommend them.

We decided to look at a 2014 jeep at the dealer. We were trading in a 2022 Chrysler Pacifica hybrid. The sales person was very nice and what is knowledgeable about the jeep. We went for a test drive. We came back and then it was time to negotiate. We were trading in a vehicle and had to pay off the loan. They came back with a figure that was pretty low 22,000. I had a paper that said another company would give us 26,000. The salesman did that ploy of writing on a piece of paper, which was the paper I handed him with the figure I would buy the vehicle.writing on a piece of paper, if I got that price. He went to negotiate with the manager and they came back with a lower price. I did not catch that. I should've said no we have a paper here that you have me sign it said you would give me this price. Then he said because we were trading it in we would get a credit on the taxes. This is a pretty cheap tactic considering we already paid taxes when we bought the car in the first place so we wouldn't be paying taxes on it again anyway. My experience there was pretty good up to that point. The cheap tactic overshadows everything.

Need a oil change, and the dealer I was working with used the wrong oil, and would not change it. Tom Obrien got me in the same day, and got it handled. Great Job! I hope I have a new dealership for my service work. THANKS! Robert Murden

Charged for estimate. I went in to get a quote for a passenger window replacement, they took around 15 minutes and came back with a very expensive quote and said the new window would take 10 days to arrive. How can someone be ok with not having a window for 10 days? Since i declined the quote and the 10 day wait, they charged me for taking a look at the car and for the quote. Besides that, the interaction with Service Advisor Dave Hamilton was unpleasant and very unprofessional. As a regular customer, along with many of my friends who are also regular customers, I expected better service. No one should have to be treated like this.

Service dept was great. Service dept was great, service dept was great, service dept was great.