2020 Kia Sorento consumer reviews

$26,990 starting MSRP
side view of 2020 Sorento Kia
90% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.8
  • Interior 4.6
  • Performance 4.6
  • Value 4.6
  • Exterior 4.7
  • Reliability 4.6
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Should have stayed with Toyota

Currently own a 2020 Kia Sorento. Drivers seat cover has already been replaced once after the side bolsters were worn out and now at 45,000, the replacement is worn out. Service department at KIA of Turnersville in New Jersey is typical, always trying to up sell and advise of repairs that are not necessary (i.e always saying rotors need resurfacing with brakes, despite enough pad being there, etc.). At 45,000 miles I now debate if this vehicle is going to last as noises are appearing in different areas and the materials inside appear inferior. Should have stayed with Toyota


I am constantly suprised by this vehicle.

Professional Driver says ---amazing engine performance in the SX. V-6 able to tow 5000 lbs. Eight extra gears on the handle shifter. Super bonus for driving the mountains and beach. Fun, fast and responsive handling. Roomy enough to haul furniture and heavy items. Comfortable for everyone on long haul family trips. Dealer maintenance cost is the lowest that I have ever had on any vehicle. Not a jaw dropping looking SUV but the interior ammenties will make you forget about that.


Kia Sorento EX V6 AWD has been awesome, owned 3yrs

Absolutely love our Kia Sorento EX V6 AWD 2020. We've owned it for 3 years and it has 46K on it. Regular oil changes and just did brakes, and that's it! With all the bells and whistles I got with my trim, panoramic sunroof, adaptive cruise control, Lane assist, blind spot monitoring, auto lift trunk gate..i would have paid 5-8K more to get into a Toyota Hylander or Honda Pilot. With best in class warranty, I'll take my chances. Plus the suv drives so smooth, like a car, tons of pick up. Really shocked to see the latest reveiws aren't great on the sorento, but honestly I think it's their 4 cylinder engine that's the issue, their 6 cylinders have been excellent, stick with the better trims


Love Kia Sorento

I have had to replace the battery twice since New one I don't know why but the warranty and extended gold warranty have got me covered until 130k miles so I feel good. Recalls easily handled for Free at the dealership so no big deal very happy. Hope to still be happy ten years from now when my kid is driving to high school in it.


GREAT... With a few small glitches.

Except for a couple pesky electronics recall issues due primarily to lack of parts or a fix plan we love our V6 AWD Sorento. We've had it as a lease for nearly 4 years and plan to keep it when the lease term is up. Best in class towing capacity for an SUV no longer available in any model.


Kia is crap

Come on Kia...this recall almost 6 months old and no fix? This is criminal. Can't park in my garage because you are sitting on your butts. Get on it. FIX THE PROBLEM, IT CAN'T BE THAT HARD!


I love my Sorento

I bought my 2020 Sorento in 2021, and took a serious road trip. I love my car!!! It looks good, drives good, and gets great gas mileage. It's very roomy compared to some other suvs that I looked at during the hunt for a good vehicle. I keep the 3rd row down, and 2 of my lg fur babys can fit with room to spare. I have heard nothing but bad reviews on lots of sites, but I've not had any problems in the time I've owned it. The dealership keeps trying to buy it back from me.


Don't by the Kia sondona van

My vehicle drink gas, the battery runs down very quickly for unknown reasons. The head light have been changed every year because they burn out every time they vehicle is jumped.


KIa Company terrible to deal with!!!

Kia themselves are terrible to deal with. This car really is a good car. Only a few problems, but they are large ones. I had an engine replaced with took 8 months to be cleared by Kia the oil alone cost me hundreds of dollars till they approved it. I had ball joints changed at 48000 miles, 64000 miles for the second and both at 112000 miles. Must cars are still running on the originals. They would not help me at all with the cost of this. The steering rack needed replaced at the same time. $1800 dollars. When was the last time you needed one of those replaced? I got and file number through an email when called I was not home I returned that call and waited 40 minutes to speak to someone and then in a few minutes she just said it was not under warranty. This company does not guarantee satisfaction. My dealership has they were great to deal with.


I love Garvey KIA and my new KIA Soul

Thank you Brian McMenimen. The KIA Soul is amazing!! I could not believe how it handled in the snow, I am so impressed!! I just love it and the gas mileage, thank you for taking the time to show me this car, I can't believe how awesome this car is.