2021 Kia Sorento consumer reviews

$29,390–$31,190 MSRP range
side view of 2021 Sorento Kia
92% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.9
  • Interior design 4.9
  • Performance 4.6
  • Value for the money 4.7
  • Exterior styling 4.9
  • Reliability 4.7
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3.3

Stay away

Brought top of line 3/2021 transmission gone I 1.5 years recall done on transmission but Kia has no idea how to fix looks good but it’s garbage

2.6

Existing problem in Kia Sorento with no known fix

The vehicle is first class save for one exception. A warning light to refill the inverter coolant is permanently displayed. Took it back to dealer and although nearly 12 months old there is no known fix for what they call a software problem and claim it remains safe to drive. according to Service Manager it occurs in every KIa Sorento Hybrid that they have sold even the latest models. This means that knowing there is a problem without a solution they continue to sell this vehicle. With their history of class action lawsuits regarding engines and the history of fires in electric vehicles it is making the drivers nervous. It doesn’t help when trying to get answers. Contacted customer care on at least 5 occasions. Was given a case number which I quoted later and which they claim s not recognized. Called a man called Marcel on an Arizona number left a message every day for a week he has yet to respond. No wonder they have a 1 star customer service rating.

2.4

Looks nice, but is garbage

Dont know how this is possible, check reviews on edmunds, much the opposite of here. Kias are garbage research kia lawsuits and problems ... i have had 2 sorentos, first 2018 with 60k needed new engine, second 2021 with 15000 miles needs new transmission. Oh and they dont know when will be fixed ( its been 3 weeks), have no loaners and do not fully compensate for rentals, kia corporate said that was not part of the warranty. So guess their big 10 year warranty doesnt help. Stay away they been having these problems for years, so havent fixed or learned from mistakes

5.0

Best car ever

This car is perfect for me and my soon to be extended family! Absolutely love it. With the sun roof opened all the way but it’s very nice!

4.9

Love this car!

Everything is really awesome. So many extras. Handles so well and is very comfortable. So many safety features! Only thing missing is the driver memory seats, wish they would bring that back. So happy with our purchase.

5.0

Reliability and Functionality

I love Kia vehicles! My first was a Spectra. Upgraded to a Sorento and now I am on my 3rd one. The new Sorento exceeds my expectations! Lots of leg room in the back even for the tall guys! 6” plus, and they have no complaints! Sleek, stylish, and all the extras and reasonably priced! Great bang for your buck!

5.0

Have only had it for a short time - but love it s

Very happy that we made the purchase, looking forward to driving it in years to come for driving to work and using it for pleasure

5.0

Great car for the money!

We love our 2021 Serento so far. Great gas mileage! Very good performance and handling. Very happy with it overall. Great value for the money.

5.0

Great Family Vehicle

Plenty of leg room for every one, lots of cargo space with third seat down. Very good gas mileage for a vehicle of this size and four cylinder engine...about 30mpg

5.0

Love this car

Love this car. I have 2 kids and there’s plenty of room for everyone. The kids love the 3rd row and the captain chairs. Super fuel efficient, smooth ride and great warranty!