2023 Lexus RZ 450e consumer reviews

I’m posting this as a Lexus owner to get other owners’ perspectives and to document my experience. I purchased a 2023 Lexus RZ 450e Premium in September 2023. After the included Connected Services period ended, I lost access through the Lexus app to my vehicle’s battery/charging status and remote charging controls. What I find difficult to understand is that the app still provides other vehicle information, such as tire pressure, while battery and charging information is no longer available without an active subscription. Lexus’s own 2023 RZ materials describe Remote Connect as providing the ability to check charging status, start/stop charging, and manage charging schedules. I have already gone through the normal channels. I contacted Lexus Customer Engagement and opened a case, discussed the issue with the dealership/service department, and raised it again during a recent service visit. Unfortunately, I have not received a resolution or a meaningful explanation beyond being told that the functionality requires a subscription. To be clear, I understand that Lexus has subscription terms for Connected Services. My concern is different: Should basic remote battery and charging information on an all-electric Lexus be treated the same way as an optional convenience feature? I have also looked at how other luxury EV manufacturers handle remote battery/charging information. The practices appear to vary, with some manufacturers providing comparable EV information without requiring the owner to maintain an ongoing subscription. I’m not posting this to attack Lexus or the dealership. I have been a Toyota/Lexus customer and generally have had a positive ownership experience. I’m trying to understand whether other RZ owners consider this normal and whether others have experienced the same issue after their Connected Services expired. For other RZ owners: * What functionality remained in your Lexus app after Remote Connect expired? * Can you remotely control charging? * Did Lexus offer you any alternative or goodwill accommodation? * How do you feel about paying an ongoing subscription for these EV-specific functions? I would appreciate factual experiences from other owners, particularly 2023 RZ owners.

Absolutely love this car! Smooth, quite and just the right size. Beautiful interior and exterior. Some people complain about range but for me this works great. I'm getting between 3.7 and 3.9 kwh and a range of 255. It's a 2023 RZ450e AWD premium with 18 inch wheels. Not the longest range and not the fastest but true quality.

I’ve driven a lot of cars, but this one? Hands down, the quietest I’ve ever been in. It’s almost surprising how little noise makes its way into the cabin, even when you’re cruising down the highway. It’s like driving in your own little bubble—super peaceful, and perfect if you’re not into the constant road noise. On top of that, the ride is crazy smooth. It just glides over bumps, so you barely feel anything. Super comfy, too—whether you’re on a long road trip or just running errands around town, it’s one of those cars you actually enjoy being in for a while. The seats are really supportive, and there’s plenty of space for everyone inside. Looks-wise, it’s got that sleek, modern vibe going for it. The exterior turns heads, and the interior feels super premium without being over the top. Everything’s where you expect it to be, which makes it easy to settle in and enjoy the ride. If you’re into smooth, quiet drives and want something that looks as good as it feels, this car’s got it all. Would totally recommend it for anyone who likes a chill, comfortable drive.

Buttery smooth drive. Super quiet. Luxurious interior. Was deciding between RZ and Y and this car was better fit for me. I don’t need it for road trips. It’s my daily driver and I enjoy every minute in it.

This car has a specific target audience, and for those people, it’s fantastic. Many buyers criticize the range, and don’t understand that highway speed will significantly reduce the range. As commuter car for 10 miles each way, you can easily go all week without charging. I don’t understand people who buy EV’s as their only car or expect to be able to road trip in them. The quiet luxury comfortable interior is best in class and fully lives up to the Lexus brand. We have an ICE Rx as well, but we take the RZ as much as we can because it’s so comfortable and fun to drive.

no mileage , was told will get 196-220, not even get 125. they lied when i purchased, try to explain to Lexus corporate don't want to listen or fix the problem

This car has no mileage! At a 90% charge and the heat or air conditioner on you only can get 189 miles! I was told 240 miles when I bought it

Already owning an EV, the time came to make our "fleet" 100% electric. I've always been partial to Lexus, and figured that the new RZ450e would be a game-changer. In a phrase, very, very close but not quite 100%. Performance and style are superior to others I looked at. Technologically, the Luxury Edition has every conceivable (and a couple of inconceivable) bells and whistles known to man. Comfort is outstanding ... so where did Lexus go wrong? 1) Range ... just a bit over 200 miles, far less than much of the competition. It's not a big deal for us, as we have a hookup at home ... but if you're looking to travel a distance, it could well present a problem. 2) Seating material ... rather than leather (either faux or genuine), seats are covered in a man-made suede, as are accent pieces throughout the vehicle. Again, it's not a dealbreaker, but I much prefer the leather in either form. This stuff also retains more heat when the vehicle is parked in our triple-digit climate. It actually takes longer for the ventilated seats to cool off, even when I remotely start it. 3) No glove compartment ... Lexus states that the space is necessary to house the new radiant heating system. Living in Texas, I have no problem with the traditional forced-air configuration (use it for just a relatively few days per year). There's a small storage space below the console, and a good sized catch-all under the armrest. Overall, though, it's a pleasure to drive. At $67k+ for the loaded version, it's no bargain, but is in line with the competition ... even a bit better than the major player. I don't expect any significant issues ... and if I decide to keep it a while, I just may have the front seats reupholstered to my liking. If the drawbacks aren't a major concern for you either, you'll certainly be very pleased. Before you decide on a new EV, drive this one. Those little issues may just somehow become almost irrelevant for you, as well.