Skip to main content

2020 Mazda CX-5 consumer reviews

$25,190–$26,590 MSRP range
side view of 2020 CX-5 Mazda
(144 reviews)
95% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.9
  • Interior 4.9
  • Performance 4.8
  • Value 4.8
  • Exterior 4.9
  • Reliability 4.8
Explore the 2020 Mazda CX-5
Shop the 2020 Mazda CX-5

The Mazda is similar to a BMW at half the cost

After a full year of driving this Mazda is still flawless and a delight to own. BMW is known as the “drivers car” for multiple reasons, our Mazda has those same qualities and sense of the road for half the cost of a BMW.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Commuting
  • Does recommend this car
2 people out of 3 found this review helpful. Did you?
Yes No

I love my CX 5!

I love it. It’s stylish and fun to drive. Drives great and is comfortable. I live the heated seats and the car play works really well.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Having fun
  • Does recommend this car
1 person out of 1 found this review helpful. Did you?
Yes No

Excellent Quality

The car was exactly what we were looking for, smaller than our minivan, but still plenty a room for the family. It’s comfortable on the inside and sporty on the outside. It’s a very smooth ride and we love the Apple CarPlay.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a Used car
  • Used for Transporting family
  • Does recommend this car
0 people out of 0 found this review helpful. Did you?
Yes No

Nicest SUV I've ever owned

This car has all-wheel drive, more gadgets than I can shake a stick at, good safety rating, good Consumer Reports rating, good mileage! I'm looking forward to a good 10 years has a happy SUV owner!

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 4.0
  • Performance 4.0
  • Value 4.0
  • Exterior 5.0
  • Reliability 4.0
  • Purchased a Used car
  • Used for Commuting
  • Does recommend this car
1 person out of 1 found this review helpful. Did you?
Yes No

Sharp looking car

We have only owned the car for two days. We have driven 350 miles so far. We like everything about it. The cockpit controls could be less complicated.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 4.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a Used car
  • Used for Commuting
  • Does recommend this car
0 people out of 0 found this review helpful. Did you?
Yes No

New CX-5

The SUV checked all the my boxes i.e., ride, safety features, size and color. I love all the standard features that come with the vehicle but we added the upgrade package to get the sun roof and automatic trunk gate lift. Prior to purchasing I test drove several other models but this one met my needs.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 4.0
  • Value 5.0
  • Exterior 5.0
  • Reliability
  • Purchased a Used car
  • Used for Commuting
  • Does recommend this car
1 person out of 1 found this review helpful. Did you?
Yes No

Excellent vehicle in every aspect

Extremely comfortable, well made, and good looking vehicle. Not good to force people to write at least twenty five words in a survey. Not something I’m enjoying doing.

Rating breakdown (out of 5):
  • Comfort 5.0
  • Interior 5.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a New car
  • Used for Having fun
  • Does recommend this car
0 people out of 0 found this review helpful. Did you?
Yes No

I reseached the car and have a great warranty!

The back and front seats have more legroom. There is less space in the rear access, but I can always put the rear sets down to carry something large. I would prefer the access where people are sitting for their comfort. For me, the proportion of sitting room is plus. Also, the inside looks very sharp. One more thing -- I added navigation for only $400! What a deal!

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 5.0
  • Value 5.0
  • Exterior 5.0
  • Reliability 5.0
  • Purchased a Used car
  • Used for Commuting
  • Does recommend this car
0 people out of 0 found this review helpful. Did you?
Yes No

Good car terrible dealership

Vehicle is decent but the dealership overcharged me for the car so I feel like it will impact how I view the car. Overall avoid power Mazda in Salem Oregon. They are terrible. To simply put it, don't buy your car here. This dealership will rip you off and from my experience has terrible customer service. I drove 2 hours to buy a car from them and when I get here they have already sold it to someone else. This is after I have confirmed an appointment with them. So then they sell me a different car that does not meet my needs and ripped me off. This was my first time buying a car and I was unlucky enough to pick this place. This is why car salesmen/women have a terrible reputation. After I expressed my frustrations to them they said they would buy the car, they just sold me for less money... All in all this place is just a joke and full of crooks. Learn from my mistake and do not get anything from here!

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 4.0
  • Value 1.0
  • Exterior 4.0
  • Reliability 4.0
  • Purchased a New car
  • Used for Commuting
  • Does not recommend this car
2 people out of 2 found this review helpful. Did you?
Yes No

Real nice car for the money

It's just a real good car for the money. Handles great, plenty of room, very nice ride. The use of all the features is very easy. Just very good overall car.

Rating breakdown (out of 5):
  • Comfort 4.0
  • Interior 4.0
  • Performance 4.0
  • Value 4.0
  • Exterior 4.0
  • Reliability 4.0
  • Purchased a New car
  • Used for Commuting
  • Does recommend this car
0 people out of 0 found this review helpful. Did you?
Yes No