Car selling FAQ
Sell your car privately FAQ
How long does a listing typically take to post online?
Listings go live in 24 hours on average.
Can I edit my listing after it goes live?
Once your listing is live, you will be able to edit your listing. To do so, go to Your Garage and edit your vehicle from there To complete any edits, make sure to click ‘Save’ and also ‘Publish’ for the edits to go live on site. Edits can take up to 24 hours to display on site.
Are photos required in order to post my vehicle on Cars.com?
Yes, we want to provide potential shoppers with as much information to encourage engagement with your listing.
I want to delete my listing.
You can delete your listing by logging into your account, navigate to your Garage and click ‘Remove Listing’ on the listing you wish to remove from the site.
I want to list a car for my friend or family member. Am I able to do so?
For the safety of our online community, only the titled owner may list the vehicle.
Can I add a vehicle history report to my listing?
At this time you are unable to add vehicle history reports to listings. A suggestion would be to include something in your vehicle listing stating you have a vehicle history report available on request.
How do people interested in my vehicle contact me?
Interested parties will reach out to you via the Contact Seller form and you will receive their information to the email you signed up with Cars.com with.
How do I respond to a lead email on my vehicle?
You’ll need to copy and paste the information from the lead email into a fresh email in order to respond to your lead.
Is my listing able to get a price badge?
All listings are eligible to receive a price badge. Please note that it can take 48-72 hours for a listing to receive a price badge. Badges are calculated using a complex algorithm which includes price, mileage, features and much more.
How do I reset my password?
If you cannot remember your password go to 'Sign In' and click 'Forgot password' which is located under the box to enter your password.
What do you recommend to do to my listing to get optimal performance?
Cars.com does not offer a pay for placement service for our dealers nor our sell it yourself consumers. In order to get optimal results we suggest including as much information as possible in your vehicle description and add multiple photos of your vehicle.
Are there any restrictions on the types of vehicles I post?
At this time, vehicles older than 1992 are not accepted. Listings are for non-recreational, non-commercial vehicles which are mass produced and intended for sale in the US. For example: RVs, replicas, kit cars, and motorcycles are not allowed.
What will this cost me if I sell my vehicle?
Regardless of whether or not you sell your vehicle, no fees will be incurred by you from Cars.com. This is an entirely free platform.
How do I find my ad on Cars.com?
You can locate your vehicle by performing a search on our website. It is best practice to limit the mileage in your search as most of our consumers do not choose 'All Miles' when searching for a vehicle. Listings show live within 24 hours of approval.
Does my phone number display on Cars.com?
Your phone number will not display on Cars.com.
Is there reporting available to see how my Ad is performing?
Reporting is not currently available.