Great service from the customer service department at Star Motors in Houston. Specifically, Carlos Garza, who was able to resolve my request in a professional, timely, and courteous manner. Carlos went the extra mile to help me. Thanks!
I was looking for the Jaguar 25t XE model on a Friday afternoon, I was greeted by Dean at the door he was very polite. I explained to Dean what I was looking for and wanted to learn about my options. Dean immediately knew his inventory and before you know it I was outside without wasting any time looking at 4 different vehicles. I was alone at the while my wife was working and for that reason I was not in a position to purchase A car. However, being a Jaguar owner already my wife knew what vehicle she wanted. We went back to Dean's office and negotiated a price, Dean worked very hard with the sale's manager (Jonathan Russo) to accommodate me, so I made a quick phone call and before you know it the wife approved and I was buying a car. I asked Dean to touch up 3 minor nick's on the front bumper and he did, when we picked up our car on the following Tuesday the car looked brand new. Our experience believe it or not got even better after we left the dealership, on the Monday after the weekend we were greeted with a beautiful flower arrangement, thank you very much Dean Dubbin and Jason Reidel you both truly went over and above. Next, my wife and I had the opportunity to meet Tyler Mastallo. at our home here in Naples FL. Tyler went through all the features that the car offered and did not leave our home until we were satisfied. Tyler even took the time with me and asked if I had any questions with my 2017 XF Jaguar that I am now driving. I have to say I have worked in retail for 35 years in my career, 25 years in management, I truly believe that Tyler will be GM of this deal ship one day in his future. Watch out Jason Reidel you have Tyler on your team, Thank you Naples Jaguar for such a great experience. W Costa
Overview
Configurations
Review Score
5
1 Review
100%
of drivers recommend this car
Score Breakdown
Comfort
Value for the Money
Interior Design
Reliability
Performance
Exterior Styling
Seats: 4
Door Count: 4
Engine: 470-hp, 6.0-liter V-12 (premium)
Transmission: 6-speed automatic w/OD and auto-manual
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