Used 2025 Audi Q5 for sale near Plainfield, IL

I can honestly say I’m not one of those people who usually writes a review. But this time I was compelled to write a review. From my brand specialist Ernie Alvarez to the fabulous finance manager Josh Bruhn I can’ say I never had a better experience purchasing a car. Most of the time I’ve dreaded going into a car dealership feeling like I was going to be taken advantage of or not taken care of or I was gonna have to haggle, haggle,haggle. From walking into the door I was greeted with a warm smile a comfortable confident handshake. Ernie was a great salesman! He gave me all of car information, gave me the Carfax showed me the price I was getting made sure I was comfortable. These should be things that you get from a car dealership but they are not things that you always get. If you look to purchase a car new or used car the Audi exchange in St Charles ask for Ernie Alvarez he’s is your guy. The finance manager was fabulous !!! Again that’s not something you normally say about a car dealership’s finance manager. I have already had my preapproved financing when I walked in, had a nice rate he went the extra mile and found me an even better rate. Got me a fabulous price with my warranty and made sure I knew all that the warranty entailed. Great dealership it was over an hour away from me and I was looking for a particular used car that they had and I am so glad that I chose that dealership. I can wholeheartedly recommend this dealership.

Edward helped me from the time I put my inquiry online for the vehicle I was interested in. His communication skills were amazing. I was 3 hours away from there so he made sure to send me videos of the vehicle before I made the drive up there. He is all around one of the best salesman I?ve met!

This is the 2nd time we’ve worked w/Mitch and both have been a great experience. He’s very helpful thru the entire process

This is a very clean, aesthetically pleasing dealership. The display of the vehicles was very inviting. The staff was genuinely nice, not pushy, and very knowlegable. I bought car and it was very efficient and comfortable. One of the best experiences I have had in purchasing a vehicle.

Jeff was very helpful and everything was very timely. Clean facility, friendly staff. Service performed was perfect. Very happy with my Audi. Waiting area was well stocked.

Purchased a used Audi recently and was very happy with the sales person, Sabina. She was patient, knowledgeable, and communicated very well (responsive). Ended up financing because we were out-of-state buyers. The finance manager was fantastic and worked quickly. She was also very knowledgeable and helpful. Here’s why I only rated 4 stars - there was some sketchy deferred maintenance that was not addressed prior to offering the car for sale. Notably mismatched front tires and 4mm rear brake pads. The dealers own tech inspection sheets noted the need for immediate attention to the rear brakes, but they were not replaced. Mismatched tires, in my opinion, are also a safety issue. I can only imagine these issues were not addressed to maximize profit and that’s okay as long as the car is priced right. And it was, BUT I can’t imagine a less than 2% change in price would have stopped a sale. Safety is paramount.

Our salesman, Dan was great to work with. He was patient with our needs and we had an overall pleasant experience. Nice selection of vehicles as well as a clean and organized dealership.

Friendly people in the building and outside the building too. It was nice to get coffee. Test drive was completed abd successful.

I just purchased a new 2023 Audi RS5 and was extremely happy with the process. Mike Morgan was very thorough and knowledgeable about the car and the sales manager Jeff Rose was very accommodating and easy to deal with. A+ transaction!

Excellent customer service from Kristian. Had questions about a few functions on the car and they were demonstrated to me and answered perfectly. The video provided by the auto tech was very helpful.

When you think of going to a service dept you think about something being wrong. They not only fixed what was wrong but took care of things which I didn't even realize were wrong. Good job guys !!! Five stars all the way!!!

5 stars for Bill Jacob's! He was very friendly, courteous, and helpful with the service of my Land Rover. I definitely recommend Jacob's Land Rover dealership!

Had a very pleasant experience leasing my Audi. Did 90% of the deal over text and email. It's easier for me as I have anxiety issues and most dealers I've tried working with won't accommodate. Ed and team are excellent to work with and would recommend this Audi dealership to anyone looking for a vehicle.

Great dealership experience! I have driven a MINI for 11 years. When it was time for a new car, I was so happy that there is now a MINI dealership in the south suburbs! The team at MINI in Tinley was so nice and very accommodating! Connor was great to deal with. He worked very hard to make sure I was getting the MINI for me.

I had been searching for months to find the right A8L. I had been to another dealer to look at a 4.0 in the color I wanted, but there were so bad it almost turned me away from Audi altogether. I saw on cars.com they had a car that was very close to my requirements and it was one year newer and Audi Certified. I did not get as much for my trade as I reasonably expected but overall I feel like I got a good car at a good deal. Wendy was my "brand specialist" and was very professional and knowledgeable. I recommend them as it was a good experience, which I can not often say about buying a used car at a dealership.

Amy in customer care & Tony the tech guy are fantastic! I bought my car at another dealership which isn't as pleasant or great to deal with as much as Audi Of Orland.

Jeff Liszka was wonderful to work with! He kept me up to speed on time it would take for the service when a glitch came up with the recall and called me directly when it was ready for pick up. Nice and easy experience.