Used 2025 BMW X1 for sale near Wayne, MI

Marty Ball, our service representative at Volkswagen of Ann Arbor, offered outstanding service always. He knows my car and always returned calls and /or left detailed messages: we’ve worked with Marty for years but we really appreciated his attention and support when , unexpectedly, our engine harness required replacement (discovered during a check engine light service call.) Rodents had chewed up engine wires! Surprise! Marty is friendly, and honestly loves his work. I recommend him without reservation! Bette Michael

Vehicle is a strong performer (no surprise here given its "M" designation. No disapointments in that regard. Sport seats are very supportive; especially with the lumbar support adjustability. Cabin tech is abysmal though. Not at all intuitive; functions nested down menus where you would never expect them. Owners manual is 480 pages! Really ! While the vehicle makes me smile quite often the complexity of the cabin tech has me cursing every time I start the vehicle. The so-called "Genius" program help line only works Mon. - Fri. Central time in the US! Not too happy about that either.

I bought the car of my dreams. The entire experience was amazing. My sales person Tonya was kind, knowledgeable and very client oriented. I would highly recommend this dealership.

Drives smooth. Great with the electronics. The car is very high tech and up to date. I would definitely recommend this car !! Very spacious and has alot of leg room!

I went to Auto Empire Collection looking to buy another car. There I was greeted by everyone. Great experience and wonderful consumer service. Thanks to John and Mike.

I did my initial inquiry via email exchange. The client advisor was excellent, answered all questions promptly and never once pressured me. I was skeptical of the "no haggling" at first, but after some research they were by far the best deal in 5 nearby states. I drove 3 1/2 hrs across state to do a test drive and they were true to all info presented. Fantastic pre-owned car, great customer service...so I bought it. They worked everything out so I did not have to do multiple trips.

If you're like me, taking your car for service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond to make the process easy.  I'm not an easy customer, I blow in and out of the service depart like it's a pit stop at Detroit Grand Prix. Tonight I realized I had forgotten to grab my spare house key. My service advisor had ask me earlier that morning, "do you need any of these keys" and I said 'no' thinking I had a spare.  Not so and now, after normal business hours, I was locked out of my home. Perplexed as to if I call a locksmith, a local hotel or a friend for a night on their sofa... I contacted BMW of Rochester Hills via social media to let them know of my precarious situation. Within minutes they had contacted me back, circled the wagons and found a solution.  Not only did they rise far beyond expectations, later that evening they proactively reached out to confirm I had made it home safely.  That is customer service! The team at BMW of Rochester Hills recognizes that completing a transaction (be it sales or service) isn't the end but part of the process of building a long term relationship with a customer.  They are truly committed to delivering top notch service and genuinely care that your needs are addressed.  While I don't suggested you lock yourself out of your home to test the validity of my recommendation, I would highly recommend BMW of Rochester Hills, if you are looking for an organization that values you as a customer.

I have purchased cars for over 40 years, both here in the Us as well as in Europe. This was by far the best experience. Fahad and his manager Jim, answered all of my questions and showed me everything that I wanted to see. There was absolutely none our the “usual” high pressure salesmanship, with repeated phone calls and messages.I already know where my next car will be purchased from.

I’ve been a BMW driver for decades. Just purchased a 2024 x1 28i through Tonya Murray, a most professional and pleasant person to deal with. She tenaciously searched out the vehicle with my preferred colors exterior and interior and managed to get me exactly what I wanted delivered within a week. The car is gorgeous. And fun to drive.