Used 2023 BMW X3 for sale near Macomb, MI

If you're like me, taking your car for service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond to make the process easy.  I'm not an easy customer, I blow in and out of the service depart like it's a pit stop at Detroit Grand Prix. Tonight I realized I had forgotten to grab my spare house key. My service advisor had ask me earlier that morning, "do you need any of these keys" and I said 'no' thinking I had a spare.  Not so and now, after normal business hours, I was locked out of my home. Perplexed as to if I call a locksmith, a local hotel or a friend for a night on their sofa... I contacted BMW of Rochester Hills via social media to let them know of my precarious situation. Within minutes they had contacted me back, circled the wagons and found a solution.  Not only did they rise far beyond expectations, later that evening they proactively reached out to confirm I had made it home safely.  That is customer service! The team at BMW of Rochester Hills recognizes that completing a transaction (be it sales or service) isn't the end but part of the process of building a long term relationship with a customer.  They are truly committed to delivering top notch service and genuinely care that your needs are addressed.  While I don't suggested you lock yourself out of your home to test the validity of my recommendation, I would highly recommend BMW of Rochester Hills, if you are looking for an organization that values you as a customer.

Love it. Car is comfy, quick and the wonderful B58 Twin-Scroll Turbo I6 makes all the right noises! Awesome daily driver. Period! Interior has all of the amenities you could ever ask for. Ride is luxury-oriented but also can grip & RIP through the corners, almost as well as any sports sedan out there pretty much.

A first time customer I was blown away by the expertise and full detail of knowledge and feedback of all my concerns. I will shope again in the future

Overall the experience was very good. The only problem was that the vehicle preparation team was behind and it took longer than expected for the vehicle to be available after signing all of the necessary paperwork with the finance manager.

I have purchased cars for over 40 years, both here in the Us as well as in Europe. This was by far the best experience. Fahad and his manager Jim, answered all of my questions and showed me everything that I wanted to see. There was absolutely none our the “usual” high pressure salesmanship, with repeated phone calls and messages.I already know where my next car will be purchased from.

I’ve been a BMW driver for decades. Just purchased a 2024 x1 28i through Tonya Murray, a most professional and pleasant person to deal with. She tenaciously searched out the vehicle with my preferred colors exterior and interior and managed to get me exactly what I wanted delivered within a week. The car is gorgeous. And fun to drive.

The best customer service I’ve ever had when buying my X5! My sales consultant, Ms. Brigid O’Sullivan, was absolutely outstanding—helpful, patient, and professional throughout the entire process. The finance manager, Mr. Ryan DeCosse, deserves a special mention as well. His knowledge and guidance made everything seamless—big salute to Ryan! I highly recommend this dealership to anyone looking to buy a BMW.

Had an amazing experience working with my car salesperson. Super helpful, patient, and made the whole process easy. Highly recommend!

Sales associates are pleasant and helpful. Overall this is a great representation of BMW. I would definitely recommend a friend or family member to visit.

Based on my experience, I would definitely recommend BMW of Farmington Hills. The dealership was nice, as was the staff. Ryan, my salesman, went above and beyond to help me get the best deal and made the car-buying experience easy. If you’re in the market for a new vehicle, head over to BMW of Farmington Hills and ask for Ryan.