Used 2022 BMW X5 for sale near Highland Lakes, NJ

I initially went on cargarus to look for another used vehicle; Shane was the 1st person from many dealerships I was looking through from many different vehicles. The car I test drove was great though my credit wasn't that great nor did I have a co-signer. What he did though was contacted me immediately when he had a vehicle around price range, asked my thoughts & most importantly spoke to bank as my down payment was low and gave me a decent price for my trade-in amongst many more other benefits. I had never had anyone work with me rather against when it came to buying a car as much as he did and boss.. I will def keep going back in future, overall I am a happy customer & when it comes to service on vehicle you definitely don't feel like your being robbed. Customer service in all areas is way better than alot of places in this Era.. :)

Our 2022 X5 was a beautiful car to us. Unfortunately it didn't work for us as my wife is handicapped and found it difficult to get in and out of - it's higher than one would expect and came to realize the seats are more inboard than other cars that are direct competitors. The 3 inch door sill was almost like a running board and contributed to her struggles. Even though we had the multi-contour seats, we found the lower cushion seat side bolsters too firm for any drive more than an hour. The seat back was fine. While driving around town and 2 lanes was great, it didn't track as well on the highway as one would expect, even after an alignment (it was off at delivery). Our old Volvos were much better in that regard. The positives include the exterior and interior design/layout, the quality, ride, handling and power. It also still has a few buttons, albeit a bit small when driving. The headlights were awesome and the gas mileage was better than expected, 21 around town and 28+ on the highway. Our situation is unique, and after 7 months we sold the car to a tall, able bodied couple.

Excellent! The service, personnel and facility were all terrific. They did want they said they would do within the time frame they said they would do it.

Only had the X5 for 4 weeks now but so far it is an awesome vehicle that runs and drives great. It appears to be very well built with good body lines and fit. Some of the safety features and electronic systems take some time to get set up properly for the best driving experience but the reward is well worth the time as everything is customizable for two drivers. Only bad thing is that a mower along the roadside threw a stone and put a chip in our paint and the paint isn’t self healing.

Bought my first car and get approved Thank you fast track motors I will come back for my 2nd car

Matt and all the employees at Vista are amazing They made the decision easy and were very helpful and attentive I highly recommend Vista They are the best

You want luxury vet this vehicle one of the best rides in comfort and all the techs the car has out beats any thing o the road today

Veronica is excellent sales person and she is professional. She has given options to choose but not forced to buy and finally bought what I wanted. She is very nice.

#### Customer Feedback on Service Experience I recently took my Range Rover Sport in for some recall work, and I was warmly welcomed with smiles as soon as I arrived. Mike did an excellent job explaining what needed to be done and kept me updated throughout the process via text, which I appreciated. I even received a video of the final inspection, detailing everything that was completed and highlighting other areas of concern. Additionally, the young ladies at the service reception made the pick-up and drop-off of my loaner vehicle quick and effortless. **Outstanding service!**

John Garcia was 5++star service receptionist. From his first greeting to the exit. In a difficult time for me he went over and above any expectations. Thank you John for your sincere concern and kindness. I would consider coming back in the future because of this 5++ experience. Michelle M

I love my Lexus and always go to Lexus of Ramsey to have it serviced even though there's a closer Lexus to me. My salesman Imran is the very best there is!! Naiem in the service dept is wonderful. I always feel taken care of. Always plus one service!!

My BMW is certified pre-owned and it needed to be serviced. I brought it to the dealership and was treated with the upmost respect and the employees were so friendly. This BMW dealership worked with me and took into consideration my plans for the day. They reassured me that they would do their best to get my car back to me in a reasonable amount of time. Usually getting your car serviced can be a headache in itself and time consuming. At this BMW dealership that is not the case. They even offered to have one of their workers drive me to the Woodbury Commons Outlet. (Which is located not even a half mile away from the facilities) Overall a wonderful atmosphere to be in and I will not bring my car anyway else to be serviced. A+ grade in my book!

This is a fantastic dealership. The service department is top-notch, any problems I have ever had they have been very accommodating.

Imagine our predicament. We live in a small community in the foothills of the Adirondack Mountains in upstate New York. Our neighbor and his wife purchase low-mileage vehicles from dealers throughout the Northeast, then diligently repair them until they are roadworthy once again and ready for purchase by local folks. My wife, another neighbor and I often bring the vehicles home. Monday afternoon we were driving north on the Thruway with a Ford F-150 we had just obtained from a dealer in Wayne, NJ when we noticed the left front tire losing air. We pulled over, discovered that the spare had no air in it, prayed, and decided to try to make it to the next exit. We proceeded slowly for miles in the breakdown lane and made it to the Harriman exit at last. Spotting a Walmart sign, we made for it. It was too far. The tire split just as we pulled into Orange County BMW's parking lot. What a "kettle of fish". Surrounded by so many shiny, premium new autos, the sad F-150 was so out of place! We shuffled disconsolently into the office and a young man jumped up to greet us. "What can we help you with?" he asked. "We are looking for a Good Samaritan," I replied. "Let's see what we can do," he responded." His name was Michael Pussilano and he indicated that he was "on loan" for three days to Orange County BMW from his own Mercedes dealership. He walked out into the cold to survey the damage, then assured us they would take charge. He then invited us to make ourselves comfortable in their waiting room. Their waiting room was warm (so welcome after spending time outside in the bitter wind!), spotless, well-lit, and featured an interesting array of magazines, classic models, accessories, and clothing. They worked on the old Ford for over an hour. Presently, Michael returned with a tire wrench in one hand and the spent cable lock from the Ford's tire carriage. He apologized because they had had to cut the cable (a necessity with ANY truck subjected to over 30 minutes of New York State's overly-salted winter highways!) and cautioned us to tighten the lug nuts on the freshly-installed spare tire after a few miles, for safety's sake. I reached for my credit card and received the shock of my life. What did we owe? "Nothing," Michael stated, "this was a complimentary service". We had found our "Good Samarian". What more could I say? None of us will ever forget the kind, thoughtful, efficient service that we found at Orange County BMW. Thank you, Orange County, for so kindly getting us back on our way. And thank you, Michael Pussilano, and everyone who laid a hand or wrench on that old Ford, for reviving our trust in humanity. Very sincerely, Brian Smith

An overall great buying experience. Got a price lower than I was expecting and the salesman Jean Joseph was great to work with.

I had an excellent experience working with Berto! He made the process smooth & stress-free. Berto was knowledgeable, patient, and genuinely listened to what I needed in a car. He wasn’t pushy at all—just honest, helpful, and very professional.

My experience with Orange County BMW was outstanding!!! I am truly impressed by the level of customer service Eddie provided; he really is the GOLD STANDARD! I would highly recommend him and his entire team when considering purchasing a BMW.

Excellent place I will always recommend… Leo, Zack and Anthony are the best. Thank you

Wonderful sales people and lots of vehicle choices, especially CPO BMW X5. Highly highly recommended.

Shout out to DWAYNE, the best salesguy that I've met so far. Likable, seemingly honest. Hope we can get together on price

My wife and I always have a great experience with Jacques, we refer our friends and family knowing they are in great hands with him and the Fette team.

Andrew Beifus is fantastic! I was a first time car buyer and he was so kind, generous with his time, carefully walked me through all the features of the car I was interested in, had the car prepped for me to drive, inclusive of having it say my name on the dashboard screen to welcome me when I got in the car. Andrew was available through each step of my car search and was patient with all my questions. He is a seasoned and experienced professional who understands the meaning of the client experience and made me feel like I was his priority and I came first and was there to fully support me in a momentous life occasion. I did not however enjoy my experience with the other individuals I interacted with. I found Andrew's colleagues to be condescending, demeaning and full of gender, race and age bias. In particular the finance manager was the most unpleasant individual to interact with. He openly tried to demean Andrew in front of his clients, then proceeded to try and educate me on what to do with my money (because I didn't want to finance my car and buy in cash) and I found that when interacting with me, he spoke/looked at my white female friend when talking vs looking at me when speaking, an Asian female who was actually buying the car. He then told me buying a car outright is the dumbest thing I could do. The entire time he explained the packages I should consider, I was so put off by his tone and definitely felt like there was not a single word I could trust coming out of his mouth. When I then asked when I would get my plates (I bought in NJ and live in NY), he then explained that the plates would come to the dealer and that I could come to the dealer to pick them up or they could ship to me. He suggested I come to the dealer bc as a girl with nails, I probably wouldn't know how to put the plates on myself (well I did put the plates on myself with no problem despite being a girl with nails). There was another manager who I believe was a general manager and was on Andrew to speed things along with me, when I explained that Andrew was providing me the service level I wanted, he backed off and adjusted his tone. I also did share to this manager that I did not appreciate the finance manager telling me what to do with my money, and he did agree that this was not appropriate. After I bought my car, my iphone noticed that there was an air tag in my car and when I called the dealer, this general manager was very responsive and did his best to calm my nerves that there was an unknown air tag tracking me. (I went to the BMW of Brooklyn service shop and they were so great in helping me find the air tag). Overall, Andrew was exactly the sales professional I needed in my car buying experience. I did not enjoy any other element of my experience at this dealer. And I do wonder if I was not given any financial breaks or scare tactic sold into things because they felt like they could take advantage of me as a first-time diverse female buyer. Given this was my first experience buying a used car, I can't say if this was an above or under par experience. But I can confidently say, Andrew is a pro and the finance manager needs bias training and held accountable for his words and behavior.

Peter Kessell was excellent to deal with. He is very professional, knowledgeable, easy to talk to and likable. He responded quickly to question and followed up on the status of our new ordered vehicle. When received at the dealership he contacted us timely and the transaction process was quick, pre prepared, accurate and without issues. He presented the car to us and gave us a good understanding of the features in the car. These new car have many features and Peter was very knowable and explain them quickly and easily to understand. I can’t say enough about how Peter treated us and recommend him very highly. If you are looking for a great sales representative ask for Peter Kessell.