Used 2023 BMW X5 for sale near Hackettstown, NJ

Yaneirys was helpful and professional and very courteous. It was a pleasure working with her. Thank you!

Very comfortable, with massaging seats plus heated and cooled seats. I’m not sure that it’s a great value because it is expensive. The adaptive cruise control and the lane keeping work very well and almost make it self-driving.

At a different Volvo dealership, my car was sitting waiting for service from the 13th. Prestige Volvo kept giving me extended wait times despite me calling to get a rough lead time before getting my car towed there. On the 29th I ran out of patience. Smythe and a few other Volvo dealerships have told me that they can see it on the same day or next if I get it towed there. I've had a good experience at Smythe with my old 99 S80, so I chose them. My car was seen the same day. The difference in service was night and day. I received a digital sign off on the work to be done, along with a video of things to look out for. I couldn't believe it. Meanwhile, I would probably still be waiting around for my car to be seen at the other dealership. I don't know what their issue was, and it no longer matters. I won't be back there ever. Thanks to everyone at Smythe!

It was a great experience working with Manjula, Bill, and Devon. They are professional and knowledgeable as anyone would hope for. There was never any pressure. They made the experience easy and enjoyable. Cannot see myself using any other dealership. Susan

Excellent service! Taken on time, service completed quickly. All were professional and kind. Thank you!

I had the opportunity of working with Ernie this past weekend. He was professional and transparent from the start. He made the process smooth for me after visiting 3 dealerships prior. We struck a great deal and I drove off my my beautiful new car! Thanks Ernie!!

I went to Roxbury with one car in mind. I ended up leaving with a better car and a better deal! The service here was impeccable. They worked along with me to make sure I got what I wanted at the price I wanted. Erik made the sales experience easy and enjoyable. He was available every step of the way. Even after my purchase he has still been an asset by answering any questions or concerns that I may have come up. This has been the best car purchase experience I have ever had.

Andrew Beifus is fantastic! I was a first time car buyer and he was so kind, generous with his time, carefully walked me through all the features of the car I was interested in, had the car prepped for me to drive, inclusive of having it say my name on the dashboard screen to welcome me when I got in the car. Andrew was available through each step of my car search and was patient with all my questions. He is a seasoned and experienced professional who understands the meaning of the client experience and made me feel like I was his priority and I came first and was there to fully support me in a momentous life occasion. I did not however enjoy my experience with the other individuals I interacted with. I found Andrew's colleagues to be condescending, demeaning and full of gender, race and age bias. In particular the finance manager was the most unpleasant individual to interact with. He openly tried to demean Andrew in front of his clients, then proceeded to try and educate me on what to do with my money (because I didn't want to finance my car and buy in cash) and I found that when interacting with me, he spoke/looked at my white female friend when talking vs looking at me when speaking, an Asian female who was actually buying the car. He then told me buying a car outright is the dumbest thing I could do. The entire time he explained the packages I should consider, I was so put off by his tone and definitely felt like there was not a single word I could trust coming out of his mouth. When I then asked when I would get my plates (I bought in NJ and live in NY), he then explained that the plates would come to the dealer and that I could come to the dealer to pick them up or they could ship to me. He suggested I come to the dealer bc as a girl with nails, I probably wouldn't know how to put the plates on myself (well I did put the plates on myself with no problem despite being a girl with nails). There was another manager who I believe was a general manager and was on Andrew to speed things along with me, when I explained that Andrew was providing me the service level I wanted, he backed off and adjusted his tone. I also did share to this manager that I did not appreciate the finance manager telling me what to do with my money, and he did agree that this was not appropriate. After I bought my car, my iphone noticed that there was an air tag in my car and when I called the dealer, this general manager was very responsive and did his best to calm my nerves that there was an unknown air tag tracking me. (I went to the BMW of Brooklyn service shop and they were so great in helping me find the air tag). Overall, Andrew was exactly the sales professional I needed in my car buying experience. I did not enjoy any other element of my experience at this dealer. And I do wonder if I was not given any financial breaks or scare tactic sold into things because they felt like they could take advantage of me as a first-time diverse female buyer. Given this was my first experience buying a used car, I can't say if this was an above or under par experience. But I can confidently say, Andrew is a pro and the finance manager needs bias training and held accountable for his words and behavior.

Peter Kessell was excellent to deal with. He is very professional, knowledgeable, easy to talk to and likable. He responded quickly to question and followed up on the status of our new ordered vehicle. When received at the dealership he contacted us timely and the transaction process was quick, pre prepared, accurate and without issues. He presented the car to us and gave us a good understanding of the features in the car. These new car have many features and Peter was very knowable and explain them quickly and easily to understand. I can’t say enough about how Peter treated us and recommend him very highly. If you are looking for a great sales representative ask for Peter Kessell.

Victor Palumbo was a great salesman, the car was low mileage and a very nice color for my wife

I have heard some horror stories about getting your car serviced at the dealer. I must admit Andrew made my experience much better than expected, I anticipated to pay much more than I did but Andrew made me feel at ease. I felt that he was there to make this process as easy as possible for me he was able to get me in a loaner vehicle when they were short on loaner vehicles! I had some extensive damage done to my vehicle and I know it was not going to be cheap, he worked with me to make sure that the vehicle will be fixed right and I must admit the vehicle drives much better! and I am satisfied, Andrew kept me updated through the process even when I saw him working he looked so busy his customer service never lacked! Once again Andrew thanks so much and when it's time to get into another vehicle I will definitely choose BRIDGEWATER BMW! What I do notice is if you conduct the proper maintenance on these wonderful machines they will run great for a long time! See you guys soon hopefully to get me in that 760 BMW I fell in LOVE with it, the technology appears to be unmatched!

Luke Lovelady and Bruce Smith have done a great job walking me through the bmw family. I couldn't be happier with my new x5 40i!

Luke Lovelady and Jonathan Crosby were fantastic to work with. Luke is so knowledgeable and really helped explain all aspects of the car.

Jassim Nguyen, Luke lovelady, and Sofya Koren did a great job making this an easy and smooth process! 10/10 would buy again.

Luke Lovelady and Hunter Tremain provided great service and lots of knowledge. Would recommend to friends and family!

Evan killingsworth did a really good job making this a smooth and easy process. Luke lovelady also did a great job going over all the tech. 10/10