BMW X6 2012 5.0 V8
March 10, 2017
After solid 20 years driving different kinds of BMW's, this is probably the least reliable and the worst experience of all. Trusting the brand and the over-priced "Certified Pre-owned" I bought this X6 low miles and excellent (apparent) condition from BMW Austin, TX.
In retrospective, it should have been a sign of trouble, when I was back with the car in a week; couple of interior plastic were not quite fitting well (broken , just minor details) but also with a dying battery which they -after nagging a bit- replaced.
In the subsequent 2 years, I have been back about 20 times; different minor and major repairs, oil burning, broken turbo, etc, all under warranty, all covered by the warranty I had to pay over the car price, when just getting the car.
The last experience was recently, the battery (they replaced less than 2 years ago) started to fail again and they did not agree in covering (not even 2 years, seriously?)...silence.....sight.
After all the back and forth (car spent about 70 days in the shop within the 2 years) I called BMW USA to make them aware of the problem with this car (N63 engine) and ask for either an extension of warranty, so I can keep driving with peace of mind or an acknowledgement of the situation and a permanent solution, like "we know the 50k car has been a miserable experience for you" we'll trade it in a more than fair value for you to get a newer one thus less stress"; instead, their customer care is definitely sub-par and offered a 2k discount if I buy a new one.......right....
There are more shocking details obviously, but for those who love the german house as much as I have these years, I'd recommend taking a look at the customers reviews and then some more research.
After all this and trying to stay faithful to the brand, hilariously, now they offered me less than half to trade in (of course) and not responsible for the experience not for -close to lemon- car they sold me close to two years ago.
The happy ending is, I'm buying a Mercedes Benz GLE 43 coupe next month; (did more research, asked more questions, etc), with full warranty and a discount for moving from BMW to Mercedes....awesome!
All the best to you, I hope this helped; good luck to BMW